Sweet Tooth Avaliações 

13
•
O TrustScore é 4 de um total de 5

4,0

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Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

13 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as avaliações

(13)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The Sweetest Treat

Rosalia was able to make our cookies quick and shipped them over safely! They tasted amazing and made the perfect gift for our guests! We will be using her again for sure!!

27 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rosalia made our event very special…

Rosalia made our event very special with the cookies she created. I ordered them last minute and she was able to get them to me on time. I also asked for very specific designs and she was able to recreate them almost exactly.
Everyone at the party loved the cookies and how creative they were! I'd definitely order from Rosalia again in the future and hope anyone reading gives her a try!

29 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!

Amazing!! The cookies were not only beautiful, but delicious too!! They were a hit at my best friend’s bridal shower! I can’t thank you enough!!

3 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could, I would give this platform zero stars

Buyer Beware - If I could give this place zero stars, I would. I placed an order two weeks prior to my event, gave the date needed for delivery and much to my son’s entire third grade class, it showed up a week after their celebration expired and inedible. Instead of apologizing, offering a discount or refund, they pretended like I don’t know my own mailing address. Worst customer care I have ever had. Stay away! Support local and stay away from places like this who couldn’t care less about you or your needs unless you are a large corporate entity. $300 gone with nothing to show for it but 42 disappointed kiddos. Shame on them.

23 de setembro de 2026
Avaliação não solicitada
logotipo da Sweet Tooth

Resposta da Sweet Tooth

Hi Charity,

Thank you for sharing your experience, and we're truly sorry your son's birthday didn't go as planned.

We looked into this carefully. Our records show the address entered at checkout contained an error in the city. Your baker shipped to the address exactly as it was entered, and FedEx had to correct the address while the package was in transit. We have photo documentation of FedEx's address correction on the shipping label, and that correction is what caused the delay.

Because the delay came from the address as it was entered at checkout, and not from anything your baker did, we've stood by our decision so that your baker is still paid for the order they completed.

We know this is disappointing, and we're sorry the timing didn't work out for the celebration.

Warm regards,
Thomas

Avaliado com 3 de um total de 5 estrelas

I ordered 24 cow cookies and received…

I ordered 24 cow cookies and received 10 cow cookies and an assortment of #1 bday for the other 14. Two came broken. If I had known I was only getting 10 cow cookies I would have ordered and aid for ten since I had already made several dozen "one" cookies. I did express my dissatisfaction- they requested a photo then did nothing. I should have expected a problem since they tried to change my order from piped on to just printed design like 10 days out

25 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered a batch of custom specialty…

Ordered a batch of custom specialty cupcakes from a local home baker on this platform. The ordering process was effortless, the treats tasted incredible, and it feels great being able to support independent small bakers in our community.

16 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I highly recommend this company

I highly recommend this company for your own sweet tooth! I ordered a small cake for my grandson’s first birthday. Everything about it was perfect! The cake was beautiful and delicious. The company was there for you if you had questions or concerns. I will use Sweet Tooth again!

22 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I order every few weeks!

I order at least twice a month different goodies and they impress every time! If my regular baker isn’t available the customer support does a great job connecting me with one that can handle my orders. Super happy with this service

22 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very Poor Customer Service

The bakers this company partners with are superb. They are third party platform bringing together bakers and customers. Great idea, but they fail to deliver. The communication from the platform is awful. I scheduled delivery on an order one month in advance for August 29th and my cookies were not delivered until September 1. They also attempted to charge me on another order I cancelled. Myself and the baker had to repeatedly contact them to cancel and to request a refund. Very poor customer service and delivery was a nightmare. I would not use them EVER again. Do better. It would make more sense to have your local bakery ship your items.

29 de agosto de 2026
Avaliação não solicitada
logotipo da Sweet Tooth

Resposta da Sweet Tooth

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience was frustrating.

Our support team works to provide recommendations and assistance throughout the ordering process. In this case, it appears that two orders may have been placed unintentionally. Once the duplicate order was brought to our attention, we canceled it and issued the refund.

Regarding the delayed delivery, Sweet Tooth partners with independent small bakers and bakeries who do their best to prepare and ship orders so they arrive by the requested date. Unfortunately, once a package is in the hands of USPS or another shipping carrier, unexpected transit delays can occasionally occur that are outside of both the baker’s and our direct control.

We understand how disappointing it is when an order intended for a specific date arrives late, especially when it was placed well in advance. We appreciate your feedback and will continue working with our baking partners and support team to improve communication and the delivery experience for our customers.

Best,
Thomas
Sweet Tooth

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