Ustamps Avaliações 22

Resposta de Ustamps

13 de abr. de 2026

Hi Ashley,

First and foremost, I am truly sorry that your experience with us was not what you expected. Every customer matters to me, and it genuinely saddens me to see that you left feeling this way. I built this business with my own hands, and the trust of each and every customer is something I take very personally.

I want to share the full story here so that anyone reading can understand what happened and form their own judgment.

Regarding the timeline of your order: We offer a 24-hour cancellation window after purchase, which is clearly stated in our order confirmation email. Your first message reached us after this window had already closed, and by that time your package had been handed off to the carrier. I understand how frustrating that must have been. Even though the package was already on its way, we did not turn you away — we immediately offered to arrange a return and issue a full refund. That refund has since been completed in full.

Regarding the authenticity of our stamps: This is the part that hurts the most for me to read. We sell only genuine stamps, sourced from authorized channels with complete documentation and proof of purchase. Every single stamp we have ever sold is authentic. Thousands of customers across the United States use our stamps every day to mail letters, postcards, packages, and important documents — all of which are processed and delivered by the postal system without any issue. This is not something we take lightly. Our reputation is everything to us.

Regarding what you may have found online: The Reddit post that often appears in search results was based on a misunderstanding. That customer ordered stamps along with some accessories — stickers, envelopes, and wax kits. These accessories ship from a different location, which generated a separate tracking number. She mistakenly believed her stamps were also coming from that location. We explained the situation to her directly, and she understood the confusion. Unfortunately, Reddit does not allow users to delete posts — only lock comments — so the post remains visible and continues to cause concern for new customers. We have the complete email exchange to verify this.

I also want to mention that our store remains in good standing and continues to operate normally on the platform. We have fulfilled thousands of orders and earned nearly 1,000 verified positive reviews from real customers who trust us and continue to come back. I would encourage anyone reading this to take a look at the full picture of our reviews.

Ashley, I truly wish things had gone differently between us. From the very first email, I tried my best to listen, to explain, and to find a resolution that worked for you. I never want any customer to walk away feeling unheard or mistreated. If you ever change your mind or want to give us another chance, my door is always open.

To anyone else reading this — if you ever have any questions or concerns, please do not hesitate to reach out to us at support@ustamps.net. I am always here, and I will always do my best to make things right.

With sincerity,
USTAMPS.NET

Resposta de Ustamps

23 de fev. de 2026

Hi Morgan,

Thank you for your review. We take all customer feedback seriously and have thoroughly investigated this matter.

After searching our complete order system, we found no purchase record matching your name or review details. We've also checked all customer communications - no emails, support tickets, or contact from you about this issue.

We immediately reached out to you requesting your order number so we could investigate and resolve any genuine concern. Unfortunately, we have not received a response with this information.

In our 4 years serving customers, we have never received a complaint about counterfeit products or postal inspector issues from any customer. All our products are sourced from authorized suppliers, and we maintain complete records of every transaction.

If you are a real customer with a legitimate concern, we genuinely want to help. Please contact us directly at [your email] with your order number, and we will prioritize resolving this immediately.

However, based on our investigation:
- No order record exists in our system
- No communication from you was received
- No other customer has reported similar issues
- We have not been contacted by any postal authorities

We remain committed to transparency and customer satisfaction for all our customers.

Sarah
Ustamps