Security deposit never returned
Everything seemed fine during the stay. After checkout, I contacted the agency regarding the return of my security deposit, but I did not receive any response.
My security deposit has not been refunded, and no explanation has been provided.
Based on my experience, I would not recommend this agency.
Just for clarity:
I rented the apartment through Airbnb. When Utopia did not return my deposit, I contacted Airbnb directly. They were very helpful and resolved the issue by deducting the deposit from Utopia’s account. I recommend contacting Airbnb if you experience a similar problem.







