DONT USE your be out of pocket
Disappointing experience with V12 Footwear. I ordered Puma IGS boots in my usual size 9 for £76.99 and paid £6.95 extra for next-day delivery. I only tried them indoors, but the toe area squeezed my toes and my socks kept slipping down while walking, even with the boots securely laced. I tried three different pairs of socks and had the same problem each time. I explained this by email and returned the boots following their instructions. They advised registered/tracked postage, and returning them with cover for their value cost me about £8.50. They refunded £76.99 for the boots, leaving me £15.45 out of pocket with nothing to show for it. To add to the confusion, their refund email stated “Total Refunded: £83.94”, but only £76.99 reached my bank. I understand I chose the delivery upgrade, but paying both postage charges after reporting these problems has left me very disappointed. I have queried the missing delivery amount and would like a clear explanation of the contradictory refund confirmation.

