I ordered a party wear suit for $135 (USA)
I ordered a party wear suit for $135. It looks nothing like the picture, is extremely poor quality and worst of all much smaller than the size I ordered. They cut off the sizing labels on both kurta and pants. The stitching is poor quality, the front slit is really high, the color looks nothing like the photo. I wouldn’t not pay more than Rs. 1000 for this. I want a refund but the WhatsApp chat has been non responsive even though I sent them pictures of how small everything measures. They will not be in business for long after such shady practices.
Resposta da VAASTAVI
We’re truly sorry to hear that you’re disappointed with your order. We completely understand how frustrating it can be when an outfit does not meet your expectations.
However, we would like to clarify that the suit sent to you is the same design and color as shown in the product images on our website. We always try our best to ensure that the product images accurately represent the actual outfit, although slight variations in color can sometimes occur due to lighting and screen settings.
Regarding the sizing concern, we have already communicated with you on WhatsApp and offered you an exchange for a bigger size. We are absolutely willing to assist you with the size exchange so that you can receive a better-fitting outfit.
As per our policy, we do not offer refunds; however, size exchanges are available as per our exchange policy. We would request you to please cooperate with us so we can resolve the sizing issue for you as smoothly as possible.
We genuinely value your feedback and would like the opportunity to resolve this matter fairly. Please continue the conversation with us on WhatsApp, and our team will assist you with the exchange process.
