Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Worse Site for returns, they do not care. I send a faulty Turtlebeach headset back to them and they wanted me to pay for shipping it back and for repairs that costed the price of a new headset. Wa... Ver mais

Avaliado com 3 de um total de 5 estrelas

Hallo ValueBasket, vorige week dinsdag een bestelling gedaan bij jullie ordernummer 534429-995743. Afgelopen dinsdag verzonden (was gewoon in de afgesproken tijd, top). Alleen nu zie ik bij Track and... Ver mais

Avaliado com 2 de um total de 5 estrelas

Inmiddels 7 werkdagen verstreken, na een aanvankelijke bestelbevestiging geen mail meer ontvangen, laat staan een product. Inmiddels 2 x gemaild, maar ook hierop geen reactie. Het was een verjaardagsk... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I placed an order with Value Basket which was immediately confirmed. I then changed my mind to something else which they didn't sell. They replied to my email requesting cancellation and approved it... Ver mais

2,7

Ruim

O TrustScore é 2.5 de um total de 5

74 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Extremely happy with the service

I was a little reluctant at first to commit to the purchase as some other reviews have been less than favourable. However I had an excellent experience with value basket. I am wrapped and will use the service again. Don't always believe what you read out there and try things for yourself. Well done Value Basket

8 de março de 2016
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Nog altijd aan het wachten op product of reactie

Inmiddels 7 werkdagen verstreken, na een aanvankelijke bestelbevestiging geen mail meer ontvangen, laat staan een product. Inmiddels 2 x gemaild, maar ook hierop geen reactie. Het was een verjaardagskado, ernstig te laat dus... Ik begin nu ook te vrezen dat ik helemaal niets meer ga ontvangen. Lage prijs is leuk, maar ik heb nu wel spijt dat ik niet gewoon iets meer heb betaald via een site die zijn betrouwbaarheid al heeft bewezen.

24 de fevereiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

Beste Nienke,

Valuebasket bestaat al 10 jaar en actief in 14 verschillende landen. U hoeft totaal niet te vrezen dat u niets ontvangt.
Onze medewerkers hebben een e-mail naar u gestuurd waar alles uitgelegd wordt.

Zou ik u mogen vragen met welk adres u ons een e-mail hebt gestuurd? Wij kunnen helaas niets terugvinden met uw gerigistreerde adres.

Graag horen wij van u.

Avaliado com 2 de um total de 5 estrelas

Nog niets ontvangen!!

Op 16-02-2016 een Apple Macbook air besteld en direct betaald. Echter al een paar mails gestuurd maar krijg geen antwoord. Nu ruim een week later nog niets ontvangen. Is dit een service?

24 de fevereiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

Beste Roger,

Onze medewerker hebt uw een e-mail gestuurd en u de situatie uigelegd.

Mocht u nog vragen hebben, dan horen wij dit graag van u.

Avaliado com 5 de um total de 5 estrelas

Good Value for money, Great Service

I did a thorough research on the product and I chose Valuebasket simply because they offered the best price (unbelievable low compared to other outlets). The delivery service was quick and reliable. This would be my first stop for my next product and would recommend the site to family and friends.

22 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick overseas delivery

The item arrived much earlier than anticipated with no damage.

My only concern on this site is that there was no mention that the item was coming from overseas. I purchase from Australian website to keep my money in Australia to protect Australian workers.

Other than that, I was happy with the purchase

22 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Vrij snel verzonden, levering??

Hallo ValueBasket, vorige week dinsdag een bestelling gedaan bij jullie ordernummer 534429-995743. Afgelopen dinsdag verzonden (was gewoon in de afgesproken tijd, top). Alleen nu zie ik bij Track and Trace al 4 dagen lang staan dat de bestelling is aangemeld door de verzender. Hoelang duurt het nog voordat hij bij mij thuis wordt bezorgd of dat hij überhaupt wel wordt bezorgd?

20 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

erg slechte service

Een mobiele telefoon besteld. Levering heeft paar weken geduurd. Omdat ik langer moest wachten zou er een usb stik ter compensatie bij zitten, deze was er niet bijgeleverd. Bij het in gebruik willen nemen van mobiel blijkt dat deze alleen buitenlandse functies heeft en niet in nederlandse taal ingesteld kan worden. Ben erg teleurgesteld en ga mijn bestelling ook retouneren.

17 de fevereiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

Beste Evelien,


Excuses voor de geleverde service.

Onze collega heeft uw email beantwoordt, wij wachten op een aantal gegevens van u om een pick up mogelijk te maken.
Graag horen wij van u.

Avaliado com 2 de um total de 5 estrelas

Trage service, wacht al 14 werkdagen op mijn Polar

Mijn bestelling zou ook met voorrang behandeld worden, zie ik in de status staan. Ik heb nu nog niets gehoord. Al een mail gestuurd, nog geen reactie.
Ik kan op de website niet eens een telefoonnummer vinden, iemand?

10 de fevereiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

Beste Brenda,

Onze excuse voor de late reactie.

Uw bestelling is verzonden.
Ons collega heeft uw email beantwoord.

Graag horen wij van u.

Avaliado com 1 de um total de 5 estrelas

te triest voor woorden

20-1-2016 een bestelling geplaatst waarbij staat geleverd in 5-8 werkdagen. we zitten nu op werkdag 10 en er staat bij mijn account: sorry, vertraging, uw bestelling wordt versneld verwerkt. versneld verwerkt?????? ik wacht al 2 weken en moet waarschijnlijk nog 2 weken wachten voordat ik mijn bestelling kan verwachten. nu komen ze met een compensatie van een 3-1 cleaning kit van € 6,99. dit is absurd en ze reageren met standaard emails met de info die op de website te vinden is. heel klantonvriendelijk over de telefoon en ze doen het juist overkomen alsof ze me nu juist helpen door het versneld te verwerken, dat begrijp ik al helemaal niet

3 de fevereiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

Beste Farid,

Onze excuses voor de geleverde service.

Uw bestelling is verzonden.
Zodra de koerier het pakket heeft opgehaald, wordt u de traceercode bekendgemaakt.

Voor verdere vragen kunt u ons altijd mailen erover.
Bedankt voor uw geduld.

Avaliado com 5 de um total de 5 estrelas

Fast Service

Received my iPhone within 3 days in excellent condition and at an amazing price very happy with service....

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

Awesome prices, fast and hassle free delivery with status emails. Would recommend 😊

31 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Overall, a 100% satisfying experience.

I bought a Nikkor 50 MM 1.8 lens from Valuebasket.co.nz. It was my first purchase from them. I don't know why I didn't discover the website a lot earlier. They despatched the lens by Fedex which was amazing because the Nikkor 50MM 1.8 lens (like other products on the website) is priced so low. In fact, the second lowest price in New Zealand was more than $100 more than the Valuebasket price. Totally amazing!
It took just 5 days from ordering to delivery. Tracking on Fedex is a pleasure because it's real time. The lens was packaged so well that even a big drop wouldn't have impacted it.
The Nikkor 50MM 1.8 lens is an amazing lens. I've been wanting to do shallow depth of view (bokeh) shots on my Nikon D5500 and this one gives creamy, dreamy, almost perfect bokeh. The kit lens just didn't cut it although I plan to keep it for use why travelling and wide angle panoramas. If you want to carry just one lens with you all the time, then this is the lens of choice. Plus if you upgrade to full frame (FX) later, you don't need to buy a new lens.
Overall, a 100% satisfying experience.

25 de janeiro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst Customer Service Ever

Pretty sure this company is about to go under. Limited email response with a very generic message once received, no phone support.

I bought an item on the 11th Jan 2016 based on the 2-4 days or processing expecting it to be shipped within the 5-7 term provided online. All i get in my accounts inbox to date is the following

Order Held
Kindly contact us to confirm some details regarding your order by sending us an email via our Contact Us page. From the General and After-Sales Enquiry option, choose 'My Account page says Order Held'.

I just had a phone call with them after sending numerous emails to get a response and know they come back with item not available what a joke had this been the case in the first instance i should not have been able to order the item. I have know had to wait 14 days for them to tell me they do not have the item and would i like something else instead? The lady on the phone informed me that a representative has emailed me, but could not confirm the name of person nor time or email (i have received nothing).

I am now trying to arrange for a refund as they cannot deliver on there promise and that is equally painful. Completely disappointing specifically as i have spent hours trying to resolve this issue to no avail.

25 de janeiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

I'm sorry that our service was not as expected and I offer my sincere apologies.

We received a cancellation request for your order, once completed it will appear on your payment method. If the transaction does not appear on your next statement, please contact us via webform or your bank to further check.

Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Received faulty phone device

Phone I received is faulty!!!

24 de janeiro de 2016
Avaliação não solicitada
logotipo da Valuebasket

Resposta da Valuebasket

We apologize for any inconveniences caused.

I have advised our Customer Service Team and an agent will be in contact with you to provide resolution on this matter.

Thank you for your understanding.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais