Valve Kings Avaliações 

295
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Ver mais

Avaliado com 5 de um total de 5 estrelas

The best service 🙌 Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!! Very pleased with the radiator appearance but as it's yet to be installed can't comment... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... Ver mais

Detalhes da empresa

  1. Serviço de aquecimento

Informação fornecida por fontes externas variadas

We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(295)

21 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Shocking service please don't buy from…

Shocking service please don't buy from this company !! I am going to issue a complaint to trading standards
Faulty electrical radiator ! 260. Made me call eletrian twice, buy parts for it this is a week after fitting poor response by sales team.Only might replece after I returned it , cost to me ! But blaming the fitter ! So might not get a replacement??
the manager wouldn't even pay for return
This was guaranteed for 10 years been fitted a week ?? I should of looked at terrible reviews , no matter what they respond with from this review will be totally false! Terrible experience !this reply is totally false if the qualified electrician had done no such thing , if refund was offered ! I would say I would leave a bad review !!! Lies again

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Valve Kings

Resposta da Valve Kings

Good Morning,

We acknowledged that you had an issue with your electric radiator and did our utmost to resolve this for you remotely.

In this instance, we believe the installer had emptied the required fluid, as you explained there was no liquid left inside the radiator when the element was installed. This has caused the premature failure of the submersible heating element.

Following multiple emails, we called you to try and resolve again and offered the option of returning the item for a full refund, despite this being an install and not supply related issue.

It was at this point the threats of negative reviews were used unless we actioned your demands. The return option is still available to you and a full refund on receipt of the item back despite the above.

Kind regards,
Valve Kings

Avaliado com 1 de um total de 5 estrelas

Would avoid going forward, item developed fault within guarantee period

Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer is not worth anything. Would avoid going forward. Unable to speak to technical if you have an issue, everything has to be done by email.

2 de fevereiro de 2023
Avaliação não solicitada
logotipo da Valve Kings

Resposta da Valve Kings

Hi Sophie,
Over a period of 2 weeks, you sent a total of 25 messages, which we responded to every technical request you made the same working day and tried to help you as best we could.
However, your heating system has an issue with a singular radiator not getting warm enough, we unfortunately did not commission your system and have tried our best to resolve the issue you believe to be with the valve.
We advised that a return should be made on the 19th of January, ebay unfortunately does not allow the input of addresses or contact information into their messaging system as it is part of their business usage policy.
However, our return address is in the public domain and you could have raised an ebay return against the order. This would have generated a returns label for the item you believed to be at fault.
Even given the poor review you have left you are still free to return the valves for a refund as advised on the 19th of January.
Kind regards,
Lee @ Valve Kings

Avaliado com 5 de um total de 5 estrelas

Column Radiators

Placed multiple orders with this company for bare metal column radiators and the quality and delivery has been excellent every time.

15 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service & product

I'd been meaning to buy a towel rail for ages when a friend mentioned the name Valve Kings. I looked them up online and chatted to a member of staff who helped me choose the right model for my bathroom. Very happy with the result - excellent service and an excellent product!

25 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Undelivered shower tray

Shower tray never arrived made some excuse that the courier had broken it which I didn’t believe

11 de janeiro de 2023
logotipo da Valve Kings

Resposta da Valve Kings

Good morning,
As advised on the phone, the courier had an incident with the pallet your item was on. We unfortunately were out of stock of that model as you had had the last one in stock. A replacement was offered as we had more stock coming in at the end of the month however you declined as you needed the item the next day and accepted a refund instead which was processed the same day.
Whilst we do our best to ensure items are shipped out on time, sometimes issues like this do happen with the couriers. It was just unfortunate that we were not able to offer you a next day replacement due to the stock levels.
Kind regards,
Lee @ Valve Kings

Avaliado com 2 de um total de 5 estrelas

Good service - but customer service? Perhaps not.

I was really impressed to start with. Service was good, delivery prompt. I was congratulating myself on finding a decent supplier.
The part supplied did not fit my radiator, despite coming with a number of adapters. Technical support were helpful and professional but advised that I should return the goods. I then hit customer ‘service’ who insisted that there was nothing wrong with the product so therefore I had “changed my mind” = I pay return postage and they knock £6 off the refund for their original postage (as other people have found). Will any response to this review be as defensive as the others I’ve read? I won’t use them again either but you know what they say about how much easier it (should be) is to keep a customer than to get a new one.

2 de outubro de 2022
Avaliação não solicitada
logotipo da Valve Kings

Resposta da Valve Kings

Hi Gordon,

After reviewing your issue I can see that the valve head you purchased would not fit your valve due to the lack of space between a nut and the adapter your particular valve needed. This is not a product fault but an issue with your particular installation.

I can see that you did send the item back and a refund was processed on the same day as receiving them.

Kind regards,
Lee @ Valve Kings

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Decent price for a good product. Customer service was on hand when I called explaining my order was a larger size so would be delivered the following day. The courier drove through adverse weather to deliver where the package so I'm a happy customer.

12 de dezembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Economic with reality

Ordered some smart radiator valves and found they don't work. Or rather that an extra bit of kit is needed to make them work. You wouldn't think so when they're selling them; the illustration shows your phone communicating directly with the valves. Feel I've been misled.

6 de dezembro de 2022
logotipo da Valve Kings

Resposta da Valve Kings

Good Morning,

We are sorry that you are not happy with the product and feel mislead, however the product page does state that at least one gateway is required for these to work.

The image you have stated is for the starter kit which includes a gateway. You purchased two thermostats only and not the starter kit.

We have had no prior contact with yourself but please feel free to raise a return with ourselves if you wish.

Kind regards,
Lee @ Valve Kings

Avaliado com 5 de um total de 5 estrelas

Prompt delivery and well packaged

My dual fuel valve arrived quickly and was well packaged. It looks as if it it is good quality. I haven't actually had a chance to test it yet as my bathroom is still being refitted.

27 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Great service from Valve Kings

Great service from Valve Kings. Order placed, and received within a couple of days. Timely delivery updates and very well packaged to keep a fragile item safe. I'd definitely recommend the Valve King team. Thanks guys 👍🏽

7 de novembro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Radiator valves, order & return

Ordered radiator valves easily via Valve Kings website, however one set came damaged. Valve Kings sent out a replacement set but only after I had to pay for and send back the faulty ones. Due to the delay in receiving the replacement set, we missed our slot with the plumber.

6 de outubro de 2022
logotipo da Valve Kings

Resposta da Valve Kings

Hi Darren,

Once again we are very sorry the item was damaged during transit.
It is our standard procedure to request a damaged item back, we also refunded your postage charges as we outlined in our original message back to yourself.

Kind regards,
Valve Kings

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