Vanaways Avaliações 279

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really impressed with Vanways! The whole process of getting my new van was super smooth and easy, thanks to the brilliant team. Special thanks to Simon, Alexandra, and Tyler for all their hard work... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed a van and fast...Vanaways sorted it from initial enquiry with Rob Upjohn to delivery with great communication along the way. Extremely efficient and great to deal with. Sophie contacted me imme... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Third vehicle that we have purchased from Vanaways and this was again a very smooth and easy transaction from start to finish. The sales team were great at sourcing the vehicle, the admin and after s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a really good experience with this company. Usually it’s all positive until you sign the paper work and it then becomes very painful. Not here, great sales team. The passed to Tyler Flage is custo... Ver mais

A empresa respondeu


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

279 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Dealt with Lillie-Mae Northover for…

Dealt with Lillie-Mae Northover for the purchase of my van, second one I’ve had from Vanaways’s, all contact was helpful and informative throughout the process, I’ll hopefully be dealing with you again for my next van

6 de novembro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your kind words for Lillie-Mae, we hope we can help you again in the future.

Avaliado com 5 de um total de 5 estrelas

Lillie from start to finish has made…

Lillie from start to finish has made purchasing our new van so easy we had a few hi cups with docs which was resolved efficiently, the van is brilliant and Ollie our employee is over the moon with his new van
Lewis Allard
Steve Allard & Son stonemasons

5 de novembro de 2025
Avaliação não solicitada
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Resposta de Vanaways

Thank you for your lovely review, and we are pleased Ollie is over the moon with their new van.

Avaliado com 5 de um total de 5 estrelas

From the start to finish Lillie‑Mae…

From the start to finish Lillie‑Mae Northover and her team were helpful and nothing was too much. Will be using again in the future.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

We cannot wait to do business with you again in the future, thank you for your review.

Avaliado com 5 de um total de 5 estrelas

Very easy

Very easy, van delivered when they said

Lillie-Mae was great

30 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you, we are over the moon with our 5-star review

Avaliado com 5 de um total de 5 estrelas

Review

Communication throughout the entire process was really good and any queries we had were answered in a very timely and helpful manner by our assigned admin Lillie-Mae Northover.

20 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review, and your kind words for Lillie-Mae

Avaliado com 5 de um total de 5 estrelas

Very helpful and smooth service all…

Very helpful and smooth service all round. Lillie-Mae assisted me with queries in a quick and timely matter

28 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

We are over the moon you received a 5-star service, and Lillie-Mae was able to help you with all your queries.

Many Thanks
Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

The people were very helpfull

29 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review, and we are pleased you found all staff to be helpful. We pride ourselves in our Customer Service here at Vanaways.

Many Thanks
Stacey

Avaliado com 5 de um total de 5 estrelas

Recommended

Process was made very easy by quick contact from Steve and continuous communication throughout the process. Lillie-Mae's customer service was first class and answered any queries I had in a polite and courteous manner. I will have no hesitate in using again.

28 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your lovely comments for Steve and Lillie-Mae, they make a great team at Vanaways.

Kind Regards

Stacey

Avaliado com 5 de um total de 5 estrelas

I was kept informed on the progress of…

I was kept informed on the progress of my new van, I was told of an 8 week lead time but surprisingly it was only 4 weeks. Fantastic!!!

27 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

We are pleased we were able to deliver your vehicle sooner than expected.

Many Thanks
Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

Very happy with service provided

Very happy with service provided. Great value for 74 plate company crew van. Will recommend for sure. Next van we will buy from you. Lilly manage to sort all paperwork within half an hour. Great.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your 5-star review, and we look forward to helping with you with your next purchase in the future.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish, all went smoothly and a brand new van was delivered when they said it would be. Tyler in particularly was great with communications and all the paperwork.

23 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review, and we are pleased Tyler kept you updated during your journey with Vanaways.

Kind Regards

Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

Top quality service

A pleasure to deal with start to finish. Liam and Joe were excellent in securing me my vehicle of choice within my Budget. From enquiry to delivery they attended every need and question I had.
I wouldn’t go anywhere else for a van and will most definitely recommend Vanaways to friend and family.

Thanks guys was a pleasure.

15 de outubro de 2025
Avaliação não solicitada
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Resposta de Vanaways

Thank you for your lovely review. We have passed your comments onto Liam and Joe.

Kind Regards

Stacey

Avaliado com 5 de um total de 5 estrelas

Starting new role and urgently needed…

Starting new role and urgently needed L2H2 van. Have to say great work at Vanaways. Made simple and speedy. Notifications and communication excellent and professional. Thank You Lille-Mae Northover.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Congratulations on your new role and we are pleased we were able to help you purchase your new van.

Many Thanks
Stacey

Avaliado com 5 de um total de 5 estrelas

Tyler Admin

Hi
I would just like to thank Vanaways and especially Tyler who done all the admin throughout and looked after me as if it was his own purchase
Graham
Bexhill

9 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review, and pleased Tyler looking after you during the process.

Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

Great service once again.

Third time we have purchased a new van from Vanaways and once again a very good service. Lilly-Mae's communication was great and she made sure everything went as smoothly as possible. Thanks Vanaways!

7 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for ordering with Vanaways again. We are pleased Lillie-Mae kept you well informed during the ordering process.

Many Thanks
Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

The service from Alastair and then from…

The service from Alastair and then from Lillie was exceptional. There were a few hiccups that were not the fault of Vanaways and they were very helpful in finding a solution.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your 5 Star review.
Alastair and Lillie are a great team, and we are pleased they were any to resolve your hiccups.

Many Thanks
Stacey

Avaliado com 5 de um total de 5 estrelas

Vanaways is really great

Vanaways is really great, from contacting them up to delivery can't be smoother than it was. These guys are professionals and I believe the best in the industry. Thanks to Philip Jones, Ross Davies, Jihad Khan and one or two individuals I had contact with throughout the process. I recommend Vanaways and will use them again.

3 de outubro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review, your kind words mean a lot to us.
Always here for you in the future.

Avaliado com 1 de um total de 5 estrelas

I ordered a van finance came back too high now won’t give me a refund

I ordered a van, but the financing was much higher than expected. I requested a refund, but the staff member who was supposed to handle it left the company, so my refund was never processed.

Now I'm stuck chasing this down because my year-end accounts are coming up, and my accountant noticed I haven’t received the refund. I’m out £500 plus VAT, and they’re now telling me I'm not eligible for a refund due to the timeframe.

This is absolutely appalling. I made my refund request through their staff, and now I'm left to deal with the fallout of their incompetence. I would not recommend their services to anyone.

8 de maio de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your review.
Once an order is placed and confirmed, Vanaways will arrange for your vehicle to be ordered.

We always work with our customers to ensure they have affordable options available, and we did try and contact you continually for a few months without success.

As Vanaways, have incurred costs, we would not be able to refund your deposit, however, we are happy to transfer the funds to another vehicle purchased via Vanaways.

Avaliado com 5 de um total de 5 estrelas

the communication was great and Jihad…

the communication was great and Jihad went above and beyond to assist me with the pocess of purchasing the van to point of delivery and sign off. i couldnt have had it any smoother without this company. extremely professional and very knowledgeable person

27 de setembro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for your 5 Star review and your kind comments for Jihad.

Kind Regards

Stacey
After Sales Manager

Avaliado com 5 de um total de 5 estrelas

I would like to thank Tyler Flage for…

I would like to thank Tyler Flage for his help in getting our van in the spec we wanted. I would recommend Vanaways if you need a commercial vehicle.

25 de setembro de 2025
Avaliação não solicitada
logotipo da Vanaways

Resposta de Vanaways

Thank you for the lovely comments for Tyler. We look forward to working with you again in the future.

Many Thanks
Stacey

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