Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Ver mais
A empresa respondeu
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Ver mais
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de vaporizadores
- Loja de Eletrônicos
- Centro de Saúde e Beleza
- Comércio online
- Tabacaria
- Distribuidora de tabacos
Escrito pela empresa
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Informações de contato
Vape Big, 124 City Road, EC1V 2NX, London, Reino Unido
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Muito Bom
217 avaliações
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Vapebig
Thank you for your great review! 😊
We’re really pleased to hear that you like our website and found our prices competitive
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Steer Clear!
I placed an order 23rd February, for next day delivery. The items didn't arrive. I had to chase this order up, several times. I called, sent messages and emails. Eventually I was told, that my order had gone missing, and that they no longer held the stock to fulfill my order. Even though Vape Big, was still selling the stock, that wasn't available or in stock, to fulfill said order. This was 2nd March. I was offered to either, choose a different flavour, or a refund. Obviously I went with the refund option. I was informed, that it would take 3-5 days to appear in my account. Fast forward to 9th March, still no refund. I contacted Vape Big for the 15th time, since placing my order, this time by text message, and was informed, that as stated, when we spoke the day before, it would take 3-5 days. (We hadn't spoken, it was the week before). Obviously, because of amount people, that were/are chasing orders and refunds, the poor guy got confused. His response, when I informed him of this was, that he was confused and asked me to bear with him, I did bear with him, he didn't get back to me. A few hours later, I asked for an update, no reply... I called the next day, he told me he would call me back in 10 minutes, I was skeptical, as whenever he had said that, no call transpired. I then decided, enough was enough, and I filled a dispute with my bank, low and behold, not long after I this, I received a somewhat flustered, phone call from Vape Big, asking if I'd received my refund, as it had been sent, (it hadn't). Who also told me, that submitting a dispute, would mess up any refund. It didn't, as an hour later, after submitting my dispute, my bank issued a refund, NOT Big Vape. I wouldn't recommend this company, to anyone who would expect to receive an order. Be prepared for a very bad and drawn out experience if you do.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
In cases where an order is reported lost, we are required to wait for the courier’s investigation to be completed before issuing a refund. Once the courier confirmed the outcome of the investigation, we initiated the refund on our side. As mentioned during our communication, refunds can take 3–5 working days to appear in your account after we process them, depending on your bank.
We would also like to sincerely apologise for the level of service you received while trying to resolve this. This is not the standard we aim to provide to our customers, and we fully understand how frustrating the delays and communication issues must have been.
As a gesture of goodwill and compensation for the inconvenience caused, we would like to offer to send you a replacement order completely free of charge. Please email us with the products you would like, and we will arrange to have them sent out to you at no cost at all.
Additionally, the director of the company will personally call you tomorrow to discuss this matter further and ensure everything has been properly resolved.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
They haven’t sent me my order
They haven’t sent me my order. They sent me confirmation of my order when I purchased it and never contacted me again. I’ve contacted them multiple times via email to no reply. I try to call their help line and the number is not in operation. And now ironically they contact me asking to rate my experience with them.
28 de fevereiro de 2026
Resposta da Vapebig
Hi Andrew,
We have tried calling you numerous times and have been unable to get through. We have also checked any emails received from yourself and we cant seem to locate any at all. It seems unfair to leave us a negative review when you are not responding to us or even tried to reach us. We have checked your tracking and you missed delivery of your parcel on the 4th of March. You need to click on your tracking link and book a redelivery. Please reach out to us if you don’t have your tracking information and we will help you with this matter. Please in future do reach out to us before leaving negative reviews. Our support email is support@vapebig.co.uk. Usually emails are replied to within minutes. Thank you
Resposta da Vapebig
Thank you for your kind review! We're really glad to hear everything arrived on time and that you were happy with the choice and service. We truly appreciate your support and look forward to serving you again!
This is a great company
This is a great company. They have the lowest prices and a good members incentive. Orders are delivered promptly and I have never had an issue, I think they're fab!
27 de fevereiro de 2026
Resposta da Vapebig
Thank you so much for your wonderful review! We're delighted to hear that you're happy with our prices member incentives and prompt delivery Your support means a lot to us and we're thrilled that you've had such a positive experience We look forward to serving you again soon!
Excellent vapes at amazing prices.
Excellent vapes at amazing prices.
Long lasting and assortment of flavours and strengths to suit any picket
27 de fevereiro de 2026
Review
They have a great choice of flavours a lots of different brands and excellent value for money would highly recommend them
24 de fevereiro de 2026
Resposta da Vapebig
Hi
Thank you for your kind feedback We’re really pleased to hear that you’re happy with the range of flavours and brands we offer and that you found good value for money
Your recommendation means a lot to us and we truly appreciate your support
Regards.
Resposta da Vapebig
Hi
Thank you for your message and for your feedback regarding the price
At the moment our prices are already set as competitively as possible so we’re unable to offer an additional discount on this occasion. However we regularly run promotions and special offers so it’s always worth keeping an eye out for those
We appreciate your support and hope to continue serving you in the future
Regards.
BEWARE!
BEWARE!! Just received a Docusign from this company and I’ve NEVER bought from them. I most probably signed up for one of their discounts for a first time customer but never actually shopped with them. I’ve never had this with any other organisation and will now be unsubscribing from any future mailings.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Excellent service
Excellent service, was going on a last minute holiday and Vape Big provided an express service and delivered in time. I would reccomend to all!
20 de fevereiro de 2026
Avaliação não solicitada
Very good service … great…
Very good service … great communication.. delivery on time .. highly recommended
19 de fevereiro de 2026
Avaliação não solicitada
It is with the utmost enthusiasm and a…
It is with the utmost enthusiasm and a fully charged battery that I submit this commendation of your exemplary service.
Never before have I encountered such efficiency, professionalism, and genuine helpfulness in the noble pursuit of flavored clouds. My inquiries were answered with the speed of a well-primed device, and my order arrived so promptly I briefly suspected teleportation.
Should there exist an award for Outstanding Achievement in Vape Excellence, I trust your trophy cabinet is already overcrowded.
I remain a loyal and highly impressed customer. Kindly accept my five-star review as a token of my appreciation.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you for this absolutely legendary review! We’re thrilled to hear our service hit faster than a freshly charged device and that your order arrived with near-teleportation speed
Your kind words truly mean the world to our team — we take great pride in delivering both quality products and top-tier service in the noble pursuit of flavored clouds
If an award for Vape Excellence ever appears we’ll be sure to dedicate it to customers like you. Thank you for your loyalty and for the glowing five-star support — we can’t wait to serve you again!
Been buying off this website for a long…
Been buying off this website for a long time, great service, any issues are resolved within 24 hours. Definitely recommend.
5*
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you so much for your continued support and for the amazing 5★ review! We’re really pleased to hear you’ve been shopping with us for a long time and that you’re happy with our service Resolving any issues quickly is very important to us, so it’s great to know we’re getting it right We truly appreciate your recommendation and look forward to serving you again soon.
Great prices and quick delivery!
19 de fevereiro de 2026
Avaliação não solicitada
Ordered yesterday and delivered today
Ordered yesterday and delivered today. Great service and products. Don’t usually leave reviews but have never let me down
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you so much for taking the time to leave a review — especially since you don’t usually write them! We’re really pleased to hear your order arrived so quickly and that you’re happy with both our service and products Your continued support truly means a lot to us.
Great reliable service
Great reliable service, speedy delivery & good prices
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you so much for your kind feedback! We’re really glad you’re happy with our service, delivery speed, and prices Your support means a lot to us and we look forward to serving you again soon.
Dodgy Docu sign link…AVOID
Received really dodgy Docu sign link attachment email from: support@ vapebig.co.uk
DO NOT OPEN, spyware and will infection your PC
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Vape Big
Great variety of stock
Great variety of stock, very cheap prices best in the market couldn’t recommend a better place top tier.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Thank you for taking the time to leave such a fantastic review We’re delighted to hear that you’re happy with our variety and pricing Your recommendation truly means a lot to us and we appreciate your continued support.
Beware this scam company
Beware this scam company, they have compromised personal data and are sending emails out which look like they are a DocusignDocument. Be careful of clicking any links as they will look to hack your data even further if you attempt to open this on a desktop machine. I have evidence.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vapebig
Dear Customer,
Thank you for raising this.
We would like to clarify that the email some customers received was a spam email sent via a third-party email platform that we use for marketing communications. The email was not authorised or created by our company.
After immediate investigation with the third-party provider, they have confirmed that there has been no data breach and no customer data has been compromised. Our customer database remains secure.
It appears the spam email was distributed more broadly across the platform’s database, which unfortunately meant some of our customers received it.
We advise all customers to ignore and delete the email. Please do not click on any links within it.
Our business continues to operate as normal, and we are working closely with the third-party provider to ensure additional safeguards are in place.
We sincerely apologise for any confusion or concern this may have caused and appreciate your understanding.
Kind regards,
Vape Big
Resposta da Vapebig
Thank you so much for your kind words! We really appreciate your support and are happy to hear you had a great experience We look forward to serving you again soon!
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