I had placed an order just before Easter which had not arrived by the 13th April. An email to customer service resulted in a reply from Zoe, she checked my order number, found the problem and within t... Ver mais
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Veja o que dizem as avaliações
Ive had many orders from this company. Always a speedy process. Only had 1 single problem and it was sorted by Zoe in minutes. Would highly recommend for quality and service. However, Im still wa... Ver mais
A empresa respondeu
Great customer support, really responsive and helpful which makes you feel valued. Easy to order and repeat deliveries available so you don't have to think about it.
I have had some problems getting hold of elusive pods for the Angel 20k system… I wrote to Customer Services and Zoe kindly got back within the hour, letting me know she had received my mail and wo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Informações de contato
2 Bramhall Place, PE1 5YS, Peterborough, Reino Unido
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,7
Excelente
513 avaliações
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service
Amazing customer service especially Zoe, had an issue with a pod and she promptly dealt with it, have used the vape shop many times and have never had an issue before this.
16 de abril de 2026
Avaliação não solicitada
Great customer support
Great customer support, really responsive and helpful which makes you feel valued.
Easy to order and repeat deliveries available so you don't have to think about it.
15 de abril de 2026
Avaliação não solicitada
Lost shipment.
I had placed an order just before Easter which had not arrived by the 13th April. An email to customer service resulted in a reply from Zoe, she checked my order number, found the problem and within the hour had my re-order sent out via DPD next day delivery. The order arrived today, 14th April. That is exemplary customer service, thank you Zoe and Vape Shop.
13 de abril de 2026
Avaliação não solicitada
Supply Chain Stream problem
I have had some problems getting hold of elusive pods for the Angel 20k system…
I wrote to Customer Services and Zoe kindly got back within the hour, letting me know she had received my mail and would be getting back when she had more information.
This is great customer service, as despite not having an immediate solution, Vape Shop have kept my loyalty by being transparent and explaining the current issue fully.
We live in a World where their is going to be supply chain issues in many markets; it will be good customer relations that keeps ‘the lights on’ for Small & Medium businesses, in navigating rocky times. 5 ⭐ SC Hampshire UK
9 de abril de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your thoughtful 5⭐ review it really means a lot to us!
I’m so glad I could keep you updated, even while we were still working through the supply issue with the Angel 20k pods. We completely understand how frustrating it can be trying to get hold of in demand products, and we truly appreciate your patience and understanding during this time.
You’re absolutely right supply chain challenges are something many businesses are navigating, and we believe being open and transparent is the best way to support our customers through it. Hearing that this approach has earned your loyalty genuinely means the world to us.
Thanks again for your kind words and support we’re always here if you need anything.
Zoe
Vape Shop Customer Service Team
Ive had many orders from this company
Ive had many orders from this company. Always a speedy process. Only had 1 single problem and it was sorted by Zoe in minutes. Would highly recommend for quality and service.
However, Im still waiting for the promised rewards for this review !! I've 2 more orders and still no brownie points very disappointing.
9 de abril de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your kind 5⭐ review and for your continued support it really means a lot to us!
We’re delighted to hear that your orders have consistently been processed quickly and smoothly. It’s also great to know that when an issue did arise, it was resolved promptly for you. I’m always happy to help and make sure everything gets sorted as quickly as possible.
Your recommendation truly means a lot to us and we really appreciate you taking the time to share your experience.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
Very good all round .
18 de março de 2026
Resposta de Vape Shop
Thank you for your 5⭐ review we really appreciate it.
We’re so pleased to hear you had a very good all round experience with us. Your support means a lot and we’re always here whenever you need us.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
I have vaped for a long time
I have vaped for a long time, It took me a long time to find a good vaping oil company that actually seems to genuinely care about their customers,I have been with the vape shop for what seems a very long time,and will be with them for the foreseeable future.I am a good ole age and do all my shopping on line and I have never dealt with any sort of company with a customer care team like these guys(especially Zoe,)I am quite fussy about what I like in vaping oil and equipment but I don’t have to look anywhere else cause if these guys don’t have it, it’s not worth having.Today for instance I received my lastest selection of oil etc.Unfortunately one of the bottles of oil had leaked out all over everything,so I dropped Zoe an e-mail and within half an hour she had replied and an hour and a few very friendly e-mails Zoe has replaced everything and has it in the post.You couldn’t beat that for caring for your customers.I have truly never known a friendlier more caring customer support team and I’m 74.I won’t be changing my supplier anytime soon.
30 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your incredible 5⭐ review and for your continued loyalty over the years it truly means the world to us!
It’s genuinely heart warming to hear that you’ve had such a positive experience with us and that you feel confident shopping with us for your vaping needs. We know how important it is to find the right products and a service you can rely on, so your kind words really do mean a great deal.
I’m very sorry again about the issue with the leaking bottle, but I’m so glad we were able to get everything sorted quickly for you. Making sure our customers are looked after and feel supported is always our top priority.
Your feedback about our customer care has really made my day and I’ll be sure to share your kind words with the rest of the team as well.
Thank you again for your trust and support we’re always here whenever you need us!
Zoe
Vape Shop Customer Service Team
Missing Reward Points.
Vape Shop offers quality vapes at great prices.
They also have a great loyalty point reward system, but recently I had an issue were all my points had disappeared!
I emailed their customer service and within 24 hours they had responded with a full restore of my missing points plus additional points as their way of apologising.
26 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for sharing your experience!
We’re delighted to hear you enjoy our vapes and loyalty rewards. We’re especially glad our team could quickly resolve the issue with your points and even add a little extra as a thank-you for your patience. Feedback like yours reminds us why we love what we do, and we truly appreciate your support.
We can’t wait to keep serving you with the products and service you deserve!
Amazing customer service
Amazing customer service, and quick delivery.
25 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your wonderful feedback!
We’re really glad to hear you had a great experience with our customer service team and that your order arrived quickly. Our team works hard to make every order smooth and enjoyable, and it’s so rewarding to know it made a difference for you.
We truly appreciate your support and can’t wait to see you again soon!
Excellent customer service
The customer service I have received has been exceptional. I realised I had put the wrong postcode on my order, about two weeks after I had ordered it, and unsurprisingly the parcel could not be delivered to me.
I thought on the off chance I would give the company an email and amazingly someone emailed me almost straight back. They were very very helpful and once we decided the parcel was really lost somewhere between Royal mail sorting offices, they resent my order for me. A really helpful customer service team, thanks again for your help!
18 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for sharing your experience!
We’re really glad to hear that our team could step in and help when things didn’t go as planned. Mistakes happen, and it’s fantastic that we could quickly assist you, resend your order, and make the whole process as smooth as possible.
Your kind words mean a lot to us and remind our team why we do what we do. We truly appreciate your support and look forward to seeing you again soon!
Well done!
Easy company to work with, they sell a wide selection of vapes, liquids and much more. Ordering is fluid and fast, after payment they dispatch on the same day. Good vape liquids too. Never had a problem. Definitely recommend.
2 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found our range of vapes and liquids satisfying and that our ordering process was smooth and fast. Ensuring same-day dispatch and quality products is very important to us, so it’s wonderful to know we hit the mark for you.
Your recommendation means a lot, and we can’t wait to see you again soon!
The Vape Shop Team
Age verification is slow and…
Age verification is slow and cumbersome. I have tried three different IDs with 5 different attempts to get it verified to be unsuccessful, further to this, the manual process is slow.
After the age verification the order arrived promptly, the product is genuine, the packaging is good.
14 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the age verification process felt slow and frustrating, we understand how inconvenient that can be, especially when you’re just trying to place an order.
We appreciate your patience with it, and we’re glad to hear that once everything was sorted, your order arrived quickly and you were happy with the product and packaging.
Your feedback is really valuable to us, and we’ll be sure to pass this on as we’re always looking at ways to improve the experience. If you ever run into any issues like this again, please feel free to reach out and we’ll do our best to help as quickly as possible.
The Vape Shop Team
Absolutely excellent customer service
Absolutely excellent customer service! Definitely 10/10 for prompt and professional response to a problem I had with a faulty vape. Swift correspondence and action by Zoe (who was an absolute delight ) she was incredibly polite and professional throughout the whole process and made the whole thing painless which is a rare thing with companies nowadays! Thank you !! Will i be back to purchase more .. you bet I will!
Thank you !
10 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for such a thoughtful review, this really means a lot to us. We’re sorry you had an issue with a faulty vape, but it’s great to hear Zoe was able to step in quickly and make the whole process easy for you. She’ll be so pleased to read your kind words, This will definitely make her smile!
Making things simple and stress free when something goes wrong is exactly what we aim for, so it’s great to know that came across.
Hearing that you’ll be back really is the best compliment we could ask for. Thank you again for your support.
The Vape Shop Team
The Best Vape Shop
I would highly recommend The Vape Shop. A vast choice, great selection of flavours and the delivery is so quick. I use the phone too to order and Zoe is so helpful and explains things. Prices are very reasonable too.
5 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
This is so lovely to read, thank you! It’s great to hear you’re enjoying the range of flavours and finding something you like from the selection, that’s exactly what we aim for.
We’re especially pleased you mentioned ordering over the phone as well, and that Zoe has been able to help and explain everything clearly. She’ll really appreciate that.
It means a lot to know you’re happy with the prices and speedy delivery too. Thanks again for your recommendation and support.
The Vape Shop Team
Vape Shop with A+ Customer Service
This has restored my faith in customer service. I have recently given up smoking and to help, I have been vaping. This is totally new to me and faced with a trillion vape businesses and a huge number of products, I blindly ordered from the vape shop. The products came by 24 hour tracked delivery which was impressive . I looked at the vape, tried to read the instructions which were printed in such small print, I ended up scanning the instructions in to my pc and enlarging them !!!!!!!! The process was fiddly trying to fill the vape, I couldnt see the access point. In the end, I gave up and spoke to Zoe from the vape shop. This femme fatale knows her vaping kits and told me she agreed the vape I had chosen was fiddly. Zoe then went through her stock and recommended a swap and sent this out 24 tracked !! So happy with the service I would thoroughly recommend any new comers to vaping to call Zoe first and she will make sure you are given the right advise and the right product for you.
7 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for taking the time to share your story with us, it really means a lot. Starting out with vaping can feel like a bit of a minefield, so we’re genuinely glad you found your way to us and gave us a try!
We could completely picture the struggle with the instructions and filling the device, it’s frustrating when something that should be simple turns out to be fiddly. We’re really pleased Zoe was able to step in, have a proper chat with you, and get you set up with something that actually works for you. I’ll make sure she sees this, We just know it’ll make her day!
It’s great to hear everything arrived quickly and that the replacement made things easier. Knowing you feel more confident with it all now is exactly what we hope for.
And honestly, your recommendation to other people just starting out means a lot, because that’s exactly who we want to help the most.
Had an issue with the delivery of…
Had an issue with the delivery of monthly subscription. I got in touch by email and the delivery company DPD Had sent my monthly subscription back apparently my address was wrong even thought they tried to deliver it twice whilst I was at work.
Within 24 hours my subscription was resent and received. Very helpful and conscientious on keeping the customer happy
6 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you for taking the time to share your experience!
We’re really sorry there was an issue with your delivery, but we’re glad we could get everything sorted quickly and your subscription back out to you without too much delay.
It means a lot to hear that you found our team helpful and focused on making things right. That’s always our priority. We truly appreciate your patience and your support.
The Vape Shop Team
Vape shop are legends
Vape shop are legends! They are a wonderful Vape shop with great products reasonably priced.
They are very generous too and look after their loyal customers. I have been using them for years.
They always offer me huge discounts and keep me informed even late at night!
They customer service is warm, kind and always funny!
6 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
This one really made us smile, thank you so much!
It means a lot to hear you’ve been with us for years and feel looked after, that’s exactly the experience we aim to give. We’re so glad you enjoy the products, the deals, and even our late night updates!
Our team will love hearing your kind words about their support and sense of humour too. Thanks again for sticking with us and being such a valued part of the Vape Shop community.
The Vape Shop Team
very fast delivery !
4 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
We love hearing this, thank you!
Getting your order to you quickly is something we really focus on, so it’s great to know it made a difference. We hope you’re enjoying everything you ordered!
Happy vaping! 😊
The Vape Shop Team
Really good company
Really good company, Great value for money and prompt delivery, I had one issue from many many orders and they rectified almost immediately, really good customer service and value.
3 de março de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you’ve had a great experience with our value, delivery, and customer service. We always aim to sort out any issues quickly, and it’s wonderful to know it made a difference for you.
We really appreciate your support and loyalty, it means a lot to us!
Vape shop
This company is incredible. My order is literally delivered within 24 hrs.Very handy if you've run out of vape juice like me !! Highly recommend it 👌
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vape Shop
Thank you so much for your fantastic review!
We’re so glad your order arrived quickly and that we could help you avoid running out of vape juice. Knowing our speedy delivery makes a difference means a lot to us.
We really appreciate your support and recommendation! 👌
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