They shipped my package then intercepted it claiming I committed a fraud and UPS placed a delay on the tracking progress. I committed no fraud and they gladly took my money. Once they do this you hav... Ver mais
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Veja o que dizem as avaliações
Well I was told from UPS that my package was a fraud and I would need to get my refund back. But I don't know how to get ahold of customer service. No one answers on the chat and I called the number t... Ver mais
Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100% I bought a v... Ver mais
A empresa respondeu
I got scared after ordering because of the poor reviews, which I didn't check prior to ordering, but I will say that I'm very pleasently surprised. The vapes arrived on time and in perfect working ord... Ver mais
Detalhes da empresa
Escrito pela empresa
At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.
Informações de contato
Reino Unido
- support@vaping.com
- vaping.com
2,3
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overall...happy customer here...
Never got a notification of items shipped, but everything came in within the time frame I was told. I would have preferred to know it had shipped, but not the end of the world. Had one bottle crack open and leaked all over the rest of the items. Again, nothing major, just had to clean it up, and didn't lose much juice.
19 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Chris,
Thank you for getting in contact with us. I have asked one of our team to reach out to you directly to investigate why you did not receive any tracking information. We send tracking as soon as the packages leave our warehouse, usually within 24 hours; I am sorry if you did not receive this. We always resolve any issues experienced by our customers, which include breakages in the mail. Please look out for an email so we can ensure this is resolved asap.
Vaping.com
Support Team
Excellent prices and customer service
New shipping service was good. Customer service is easily accessible. Prices are the best around.
20 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi,
Thank you so much for the review of our customer service and prices. Please reach out directly if we can ever be of assistance in the future.
Vaping.com
Support Team
Great Customer Service!
I was having an issue with getting items shipped to me. I contacted cs. Sam the agent was excellent in getting back to me and informing me how to bypass the issue I was having. He stayed in touch with me to let me know about order progress. Great service, SAM!
19 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Amy,
Thank you for your review. We are delighted Sam was able to help with the tech issue you experienced when placing the order. I have passed on the feedback. Please let Sam know if you have any further questions.
Vaping.com
Support Team
The product is fine
The product is fine, However the battery was not included as advertised. The packing slip also stated battery was included, That was not true.
16 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Lolita,
Thank you for getting in contact with us. Can you email support@vaping.com directly so we can check this for you? If there was an error with any of our products, we will rectify it. I will ask our agents to look out for an email, and we will investigate this with a sense of urgency. I look forward to hearing from you.
Vaping.com
Support Team
great customer service and fast…
great customer service and fast shipping and great prices.
12 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you for your review, Greg.
We are happy you enjoy our service and prices. Please reach out directly if we can be of any assistance.
Vaping.com
Support Team
Sam in the customer service department…
Sam in the customer service department was very helpful. He answered all of my questions quickly and resolved the issue with tracking my order that I was having. Definitely provided excellent customer service!
13 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Shawn,
Your review is most appreciated, and Sam has been notified of your kind words. Please reach out to Sam directly if you need anything in the future. Best wishes
Vaping.com
Support Team
great customer service and fast shipping
14 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Jordan, for your review. We are always available to answer any questions you may have regarding our services or products.
Vaping.com
Support Team
Great service but a little slow
I really like the service package came with no damage as advertised and their website is very accessible. I gave them four out of five because it took two weeks for my package to arrive. I bought from them out of convince because I didn’t want to drive around looking for the replacement pods I needed but I do think next time I’ll just drive forty five minutes and pay a little more money for the convince. Still a great experience.
3 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Mark,
Thank you for your feedback and for taking the time to write the review. We are always working closely with the carriers to improve delivery times. Most orders do arrive in the 5 to the 9-day window but some can take slightly longer depending on geographical location.
Please reach out if we can answer any further questions.
Vaping.com
Support Team
Resposta da Vaping.com
Hi Allahna,
We are happy you are enjoying our products and services. Please let us know if we can help with anything in the future.
Vaping.com
Support Team
I love this company
I love this company! So glad that I bought from them again! Great prices, great people, and fast shipping! I have to say that these guys are top tier! Will be ordering from again for sure! Thank you for a great experience! You are all so awesome!
11 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Dan,
Thank you for your review; it is great to hear you enjoy our services. We look forward to assisting you in the future. Best wishes,
Vaping.com
Support Team
Good job…
I got my 1st order It showed up before the time they said it would get here With service like that I will keep coming back Keep up the good work guys
9 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Jack,
Great to hear you received your order in good time. Most orders do arrive in a lot shorter time frame than stated. Please let us know if we can assist you in the future.
Vaping.com
Support Team
Great service-excellent
Great service! Sam kept me informed throughout the delivery process. He even let me know I missed the delivery, and what time would be best for me! Excellent!
8 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Paula,
Very happy to hear Sam was able to assist you with your delivery. Please reach out if we can be of service in the future. Best wishes,
Vaping.com
Support Team
Very Satisfied
I like 0 nicotine Vape fluid and a lot of places do not carry it. I found it at Vapiing.com. Reasonably priced and very quick delivery. I highly recommend!
I am sure you will be very happy with their service.
17 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Linda,
Thank you for your kind words. We are happy you have been enjoying our services. Thank you for the recommendation.
Best Wishes,
Vaping.com
Support Team
I made a mistake on my order and these…
I made a mistake on my order and these people corrected it for me and did it very quickly. I was actually contacted by a person and not some robot.
Highly recommend this company for their extremely professional and personal service.
1 de setembro de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Greg,
Thank you so much for your feedback. We are happy your issue was resolved. We always resolve problems experienced by our customers. Please reach out anytime if we can assist in the future.
Vaping.com
Support Team
Order no longer exists
Ordered on August 15th and received an email saying my vape juice shipped. Now my order doesn’t even exist on my account with them and Route shows no order either. Yet my banking account was charged $28 for the order.
Updated to 4 stars for great customer service
24 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Michelle,
Thank you for getting in contact. Taylor has emailed you directly to clear up any confusion. Your order most definitely exists and is on its way to you; it left the final mile carrier on August 23rd, so we expect a delivery very soon. You were not logged into your account when the order was placed; this is why it is not showing. Please do not worry; the order will reach you. Taylor is going to monitor the order and ensure it is successfully delivered.
UPDATE:
We are pleased to see the order was successfully delivered on August 26th. Please reply to Taylor if you have any further questions. Thank you for acknowledging that the carrier reached out to you via text before the delivery.
We look forward to hearing from you.
Vaping.com
Support Team
Serious and Responsible Store
This is a Serious and Responsible Store,
After having issues related to the delivery, I filed a complaint to vaping.com support team (Tyler) and it was handled in a very professional way, even though the issue was not directly relate to the store, they contacted the carrier and have this resolved fast.
I'll recommend vaping.com and I'll buy from them again.
23 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Andres,
Thank you for reaching out again. Taylor has emailed you directly and will remain available to ensure this issue is resolved. I can see the carrier has attempted several deliveries over the past week, but unfortunately, no one was available to sign for the package. I understand you communicated a specific time to attempt the last delivery; unfortunately, the carrier cannot guarantee set times. However, Taylor has contacted the carrier to ask if this request can be met before the package is returned to sender. Please reply to the email to ensure this situation is resolved as soon as possible.
Vaping.com
Support Team
Thank you for the update! We are delighted the order was successfully delivered. We look forward to being of service to you in the future.
Taylor has been beyond helpful
Taylor has been beyond helpful! Wonderful customer service!
20 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Brittney,
Thank you for the review. I passed on your comments to Taylor who was most appreciative. Please let us know if we can assist further.
Vaping.com
Support Team
My issues with shipping and delivery…
My issues with shipping and delivery were always resolved. It did take a long time for delivery, but bottom line the customer service is good.
I worked with Taylor and Sam in the past and they worked out the issues.
18 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Pat,
Thank you for sending us your feedback; I am happy to see the issue was resolved and you are enjoying your products. I've passed on your compliments to Sam and Taylor. We are always here to assist if you have any further questions.
Vaping.com
Support Team
Excellent company
Excellent company, excellent service. Very helpful regarding any questions I have and consistently has in stock what I’m looking for. Always satisfied with my purchases will continue to be a customer for a long time.
17 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Bryan,
Great to hear from you again. Thank you for your review and kind words. We look forward to your continued custom. We are always happy to help if you have any questions.
Vaping.com
Support Team
Excellent customer service
Taylor was instrumental in helping me get my account straightened out after the website upgrade so I could place an order. He worked hard until the problem was solved. I very much appreciate his efforts!
17 de agosto de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi JoAnn,
Thank you for taking the time to review your experience. I have passed on your comments to Taylor. Please reach out directly if we can help with anything in the future.
Vaping.com
Support Team
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