I have always used Vapresso but unfortunately their products are unfit for purpose. 3 out of a pack of 4 pods constantly leak and leave juice in your mouth. Originally I thought it was my old vape mak... Ver mais
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Veja o que dizem as avaliações
Really really bad! I’ve ordered on the 16th of September and today the 19th of October it still isn’t delivered, it’s not even on a flight as we speak!!!!! HOW??????? And the tracking code doesn’t wor... Ver mais
I bought a Xros Pro 2 only 2 months ago and i've had constant issues with it. I was told by the vape shop I bought it from that the pods are a constant nuisance but also was advised to buy it in the f... Ver mais
Volevo cambiare la recensione scritta in precedenza. Effettivamente la prima Armour che ho acquistato l’ho dovuta cambiare per i problemi di ricarica di cui sopra. Ma la seconda dopo aver cambiato i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VAPORESSO (Official Brand Account) VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design. This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better. (For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
Informações de contato
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Respondeu a 76% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Bought the Luxe 2 Problems
Bought the Luxe 2 about 2 months ago. Worked great for the first month and a half. Now buzzes all the time but still fires. Don't know of any recourse & customer service is really non existent. Do yourself a favor & DON'T buy any Vapereso product as they are just something they sell.Had a Revenger before & it lasts about 2 years. Also can't update firmware from my Apple computer.
purchased LUXE PM40 in December 2021
purchased LUXE PM40 in December 2021. after about 3 months it would just go dead after charging and not turn on or take a charge. then be dead for a day or two and then come back to life. pretty lame. contacted support to see if they would honor their 6 month warranty stated on the warranty card. they would not. they kept asking for more and more "proof" after I sent pictures, store reciept, they wanted videos and then just stopped responding. they are total thieves and liars. do not buy!
Poor quality
I've had 2 different vapes through them none of them lasted longer then a 5 months. Then you're stuck paying another $50 for a new one every couple months. Stay away unless you wanna spend money on a new vape all the time.
Bought 3 for my family not very good
Bought 3 for my family not very good. Where the pod sits it works half the time very frustrating and lots of money I’ve spent for them .
Purchased the Vaporesso Amor Pro
Purchased the Vaporesso Amor Pro. It lasted three months before the mod stopped working. Retailer guarantee 30 days, manufacturers Vaporesso Guarantee only 90 days.
A 90 day guarantee should tell you they are not confident about the quality of their product, steer we’ll clear.
Not about the company but the product
Not about the company but the product. They have this innovated fill cap that is great if you want to waste most of your vape juice while filling. Will be getting a replacement very soon. Had this for 2 weeks and the filling is a massive issue. It's a shame because the product wouldn't be too bad if the filling issue wasn't so terrible. It's something they have on all vapes. Not good at all.
Terrible products!
Great Products!!! Bad Customer Service!!!
Their products are great but their customer service is bad. I bought the Luxe 80S from myvpro.com and got a defective pod with it but was told to contact Vaporesso. Well I tried and tried to contact Vaporesso but never could get a reply from them. No help at all was given or recieved.
DO NOT EVEN BOTHER WITH THIS PRODUCT!!
DO NOT EVEN BOTHER WITH THIS PRODUCT!!! There are better companies and better products. I spoke with the company owners and my time was wasted, luckily it took no more than 1 hour to email and complete the return product warranty. This company is TOO SHADY so any interested customers should turn around and GO SOMEWHERE ELSE!
What a pile of rubbish
What a pile of rubbish. My partner smokes more than me and I've been through 5 coils in the time he's been through one. Absolutely revolting
Avoid at all costs
Dont waste your money, bought this pile of rubbish from a local vape shop who told me they are great, paid £50 and worked for a week, absolute shocking chinise crap, avoid at all costs, cheap rubbish selling at high prices.
I purchased an vaporesso luxe from…
I purchased an vaporesso luxe from element Vape,opening it to fill it was hard,you had to twist forever to get the top off,fearing that it would break,so cheaply made,I filled it,put in the first coil,it started smoking and I was sucking in juice trying to adjust it to see what the problem was,I was spitting into a tissue,I tried the second coil,it started to leak ,smoke,and within seconds a full tank was empty because it was spilling hot juice on my freaking hands and I sent the video to vaporesso and they still refused to honor the warranty and I sent receipts that I had just purchased it
horrible customer service
horrible customer service. they ask for a video of the problem and then proceed to ask for more and more videos instead of trying to arrange the issue. they also take the longest time to reply. i had a vaporesso vape for 4 months and it’s already broken. Don’t bother wasting your money, quality is bad and their customer service will not help you
Luxe 80
Best vape I've ever used, could just do with bringing out a bigger tank
Very pleased customer
I own 3 vaporesso mods. The first Gen that I got was during the start of the viris and could only get it in red. After a while I was able get another one in black. I enjoyed using the both. So I decided to get the Lux 2. Now I am happy with all three and use them all day long. Very dependable and have all the power and ability that I will ever need. You can not go wrong by putting one on your shopping list if you take vapping seriously. Have a great day.
Horrible customer service!
Ordered the product and it was several weeks late, I disputed the charge and have received several threatening emails after the package finally arrived. I will never use this company again! Very unprofessional! Substandard product!
HORRIBLE TANK on GTX GO 80
HORRIBLE TANK on GTX GO 80, and only the 0.2 and 0.8 coils are working, the rest of them are not good for the tank, even if Vaporeso says it works. I do not recommend Vaporesso.
every piece i have ever bought is the…
every piece i have ever bought is the most leaky crap ever used. one day itll be sitting there the next ill pick a vaporesso vape up and itll just pour all the liquid through the air holes onto me / my carpet. have owned 5 vaporesso items and all are terrible AVOID AVOID AVOID
I had a rather good experience with the…
I had a rather good experience with the product and support. On My new PM80SE a magnet was missing and contacted Vaporesso, Wendy asked for proof of purchase and after that it was less than a week and received a new kit. I have to say support was excellent and very fast. 5 stars from me...
Overpriced trash
3 produts ranging from £50 to £70 all broken within 3 months absolute terrible build quality
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