Rip off artists. They will return your deposit, then charge it back to your account
Around June 21, 2026 I received a bill from Varsity. My acct is on autopay & Varsity normally withdraws payments around the 8th of the next month. However there are 2 “adjustments” (i.e. deductions) on my account on 6/26. One adjustment was for $200 & the 2nd was for $6.63. Varsity employees confirmed that the 2 adjustments were made to refund me for the $200 deposit paid when opening the account, plus interest.
My acct is on autopay & Varsity correctly withdrew $162.72 on 7/8 as payment. This is the balance left after deducting the $206.63 deposit refund from my Previous Balance of $369.35 ($369.35 Previous Balance - $206.63 deposit refund = $162.72 July 8 payment). However Varsity charged the exact same amount of my deposit refund back to my account the next month. My July bill states it is a “Balance Forward” from the previous month. The “Current Charges” for my July bill show $304.13, but Varsity says I owe $510.76 because of the “Balance Forward” added i.e. the refunded deposit.
$304.13 July Current Charges +$206.63 deposit credit charged back to my acct = $510.76.
Varsity employees at first claimed that $510.36 is the total amount for energy used for the prior month. When I showed them my July bill which clearly shows the "Current Charges" are $304.13 NOT $510.76, they changed their claims.
Then they claimed that recharging the deposit amount to my account is appropriate. Then they claimed that they could send me a check for my deposit but they could not deduct the deposit amount from my account—even though they had done exactly that on 6/26.
I have asked Varsity employees multiple times to remove the $206.63 "Balance Forward" charge as they have clearly erroneously charged me a 2nd time for my deposit -- after correctly deducting it from my account on 6/26.
But, Varsity employees refuse to refund my deposit that they have re-charged back to my account as a “Balance Forward”.
I paid the Current Charges shown on my bill of $304.13 yesterday. Today, Varsity sent me a Disconnection Notice stating that they will disconnect my service if I do not pay an additional $206.63 by 8/21. $206.63 is the exact amount of my deposit + interest that they deducted from my account on 6/26, but then recharged to my account the following month as a “Balance Forward”.
I have paid all Current Charges shown on my bills, yet they are threatening to Disconnect my service.