Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Ver mais
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Veja o que dizem as avaliações
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Ver mais
A empresa respondeu
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja Duty Free
- Auditoria Financeira
- Serviço de Informações
- Serviço financeiro não-bancário
- Empresa de Software
- Centro de informação ao turista
Escrito pela empresa
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Informações de contato
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Holanda
- vatfree.com
- support@vatfree.com
- vatfree.com
4,3
Excelente
108 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing Support and Stress-free App!
I recently used Vatfree.com for the first time and I am absolutely satisfied with their service. As someone who often feels stressed at airports, their process made everything so much easier and stress-free for me.
From the start Vatfree.com was incredibly helpful. Their team was quick to respond to my emails and answered all my questions with kindness and patience.
One of the standout features for me was their app. It allowed me to handle most of the VAT refund process after being back home. All I needed to do at the airport was get the customs stamp, and the rest was taken care of via the app. It's nice not having to do it at the airport, which is already stressful.
The instructions were clear and easy to follow, ensuring that I didn’t miss any steps. The transparency in their process and the efficiency of their service really impressed me.
I highly recommend their service to anyone looking for a hassle-free and reliable way to get their VAT refunds. Thank you, Vatfree.com!
1 de junho de 2024
Avaliação não solicitada
Resposta da Vatfree.com
Hi Jay,
Thank you so much for your glowing 5-star review!
We're happy to hear about your positive experience. Our goal is to make the VAT refund process as stress-free and efficient as possible, and it's wonderful to know that we achieved that for you.
Thanks for choosing Vatfree.com. We look forward to assisting you again in the future!
Best regards,
Team Vatfree.com
No full refund, complicated and slow
In my experience, Vatfree.com is slow and it requires a lot of work to get only partially(!) reimbursed. My negative experience:
1. lot of work: the refund process is elaborative and a lot of (unnecessary) information is required such as copies of passport and visa.
2. slow: I submitted my request at beginning of April and I was informed that I receive my reimbursement by mid of June
3. complicated: although I already submitted all necessary details, I still need to login by mid of June to actively confirm my reimbursement
4. costly: Vatfree is charging a fee of 28% which is deducted from my tax refund so I receive only part of the reimbursement. This fee can be up to 80 EUR!
Fortunately, most companies handle requests for VAT reimbursement themselves: no extra documents required and reimbursement of the full amount within 3-5 business days. Please avoid using Vatfree!
28 de maio de 2024
Avaliação não solicitada
Resposta da Vatfree.com
Dear Hester,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations. We would like to address each of your concerns.
1. [[[ Refund Process Complexity ]]]
We understand that providing these documents can seem burdensome. These requirements are in place to comply with local tax laws and ensure the validity of your claims. Verification of account documents is a 1-time process which you won’t need to complete a next time.
2. [[[ Processing Time ]]]
We apologise for any delay in processing your refund. On average, it takes a few weeks, but this can vary depending on the volume of requests, specific country regulations and store payment policies. We are always working to improve our own processes and to convince stores to shorten their payment terms, so we can provide faster service.
3. [[[ Payment Verification ]]]
The need for an additional login to confirm your refund method is a security measure to prevent fraud and ensure the refund goes to the right person.
4. [[[ Service Fee ]]]
We understand it is frustrating to pay a fee. We need to charge a fee to cover the operational costs involved with processing VAT refunds. We’re aiming to get service fees as close to 0 as possible. In the mean-time, we offer the lowest refund, guaranteed.
We appreciate your feedback and are committed to making improvements. If there is anything more we can do to assist you, please don't hesitate to reach out to our customer service team directly at support@vatfree.com.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Best regards,
Team Vatfree.com
—————————————————
FREQUENTLY ASKED QUESTIONS:
Why do I need to verify my account?https://traveller.vatfree.com/faq/embed/uJjsLuNyKZwbajD3T/How-can-I-verify-my-account-#faq_uJjsLuNyKZwbajD3T
When will you pay my refund?
https://traveller.vatfree.com/faq/embed/8A9NCrmzSjLDp56Kq/When-will-you-pay-my-refund-#faq_8A9NCrmzSjLDp56Kq
Why do I pay a service fee?
https://traveller.vatfree.com/faq/embed/dYjPj2334sbciHsZu/Why-do-I-pay-a-service-fee-#faq_dYjPj2334sbciHsZu
What if I find a lower service fee somewhere else?
https://traveller.vatfree.com/faq/embed/XZoLXQjpudBq7AqQc/How-do-Vatfree-com-fees-compare-to-other-Tax-Free-companies-#faq_XZoLXQjpudBq7AqQc
Not worth the effort for the level of administration & emails
One of many Dutch companies taking advantage of an "opportunity" for tourists to claim our tax back.
I'm not sure it's worth the money, the time, and the effort involved. Quite a laborious system in uploading the receipts and filling out your details. There follows lots of emails and weeks before you get your sums back.
BEWARE: You will not get all your tax back. Bear in mind that using this service VATFREE.COM will:
1. Charge an administration fee for each amount you claim for.
2. Come back to you if you haven't uploaded the receipt to their requirements.
3. Take several weeks to get the money back from the shop where you bought the item
4. Will charge you a fee charges of £2 per amount when transferring back to your bank account.
A complicated and time consuming level of admin for the small sums involved.
21 de outubro de 2023
Avaliação não solicitada
Resposta da Vatfree.com
Dear Louisa,
Thank you for taking the time to share your feedback. We appreciate hearing from you.
First of all, we're sorry that your experience with Vatfree.com did not meet your expectations.
We can see in your account that all refund requests were processed successfully. Still, we understand that navigating the tax-refund process can sometimes appear complex, perhaps especially for our first-time customers.
Regarding your concerns:
-------------------------
[[[ Service Fee ]]]
Our fee covers the processes and costs associated with handling your tax refund claims. Most customers are willing to pay these fees because these processes are indeed time-consuming, and many prefer spending their precious time on other things. In a way, you can see Vatfree.com as your (far more economical) alternative to a personal Tax advisor.
Information about our service fee can be found here:
—What is your service fee?—
https://traveller.vatfree.com/faq/embed/StT64eax49SXqB23a/What-is-your-service-fee-#faq_StT64eax49SXqB23a
—Why do I pay a Service fee?—
https://traveller.vatfree.com/faq/embed/dYjPj2334sbciHsZu/Why-do-I-pay-a-service-fee-#faq_dYjPj2334sbciHsZu
-------------------------
[[[ Receipt Requirements ]]]
The Tax Administration has receipt requirements that we must follow to submit a VAT refund claim. If receipt requirements are not met, we must communicate with you to complete the documentation. We strive to provide clear guidelines on receipt requirements beforehand, to ensure smooth processing. We apologize if there was any confusion or difficulty in meeting these requirements.
Information about receipt requirements can be found here:
—What are the requirements for purchase receipts?—
https://traveller.vatfree.com/faq/embed/g2tK4W68fgPxYvpA5/What-are-the-requirements-for-purchase-receipts-#faq_g2tK4W68fgPxYvpA5
-------------------------
[[[ Processing Time ]]]
We understand it can be frustrating to wait for refund payments. Time-frames for refunds vary depending on the completion or your account and requests, and on the payment terms and processes of the store. After your documentation has been received, approved and sent to the store for processing, most stores process VAT refund claims within 30 days. We try to provide perspective by informing customers of an expected refund date, which is visible in their account.
More information about refund time-frames can be found here:
—When will you pay my refund?—
https://traveller.vatfree.com/faq/embed/8A9NCrmzSjLDp56Kq/When-will-you-pay-my-refund-#faq_8A9NCrmzSjLDp56Kq
-------------------------
[[[ Transaction Fees ]]]
The 2 EUR transaction fee is only charged for certain payment methods. Some payment methods are free. If you choose a payment method with a transaction fee, the transaction fee is charged per payment. If customers have multiple VAT refund requests, we advise them to wait until all the stores have paid, so you can do a bulk transaction and only need to pay the transaction fee once.
More information about transaction fees can be found here:
—What are your payment options?—
https://traveller.vatfree.com/faq/embed/h5YTeciKHdN3YgQEf/What-are-your-payment-options-#faq_h5YTeciKHdN3YgQEf
—How can I avoid paying a transaction fee?—
https://traveller.vatfree.com/faq/embed/yk7w7gHYumLbG5joW/How-can-I-avoid-paying-transaction-costs-#faq_yk7w7gHYumLbG5joW
-------------------------
Once again, we sincerely apologize for any inconvenience or frustration you experienced.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team via support@vatfree.com. We're here to assist you in any way we can.
Thank you for your feedback, and we hope to have the opportunity to serve you again in the future.
Best regards,
Team Vatfree.com.
Great customer service
Katja was so helpful and went above and beyond the usual. I’m new to the VAT refund process so the quick responses and advise from customer service was great.
6 de maio de 2024
Avaliação não solicitada
Resposta da Vatfree.com
Hi Susan,
Thank you very much for leaving this kind review.
It's great to hear that Katja went the extra mile while assisting you with your claim. She sends her regards!
Please don't hesitate to reach out to us again any time you have questions or feedback. We're here to assist.
Warm regards,
Team Vatfree.com.
My prefered partner for tax refunds
I've been using vatfree for several years now, and I have to say, I'm really impressed. Their online tool makes it super easy to submit tax refund requests right from home, and their quick response to any questions is a huge plus. But my latest experience really surpassed my expectations. They went above and beyond where a particular store was refusing tax refunds to a group of clients, including myself. Their relentless efforts ultimately led to the store honoring the refund, showcasing their dedication to client satisfaction and effective resolution of issues.
17 de abril de 2024
Avaliação não solicitada
Resposta da Vatfree.com
Dear Nilda,
On behalf of the whole team, thank you for this glowing review.
It's great to hear you enjoy using our app and that our colleagues in customer service always respond quickly to any questions you might have.
We're also very grateful for your patience in the case of your last request, where it took some more time than usual to convince the store to refund your VAT. Thanks to your help, we are able to convince these stores to cooperate, and this is a great win, not only for you, but also for future customers trying to get back their VAT.
As always, we look forward to assisting you again in the future!
Warm regards,
Team Vatfree.com.
Not as good as they promise
It is now some five months from filing my refund claim with Vatfree. I've had three rounds of emails indicating progress and even one round of credit card refund that was cancelled (apparently Vatfree wanted to renegotiate between the stores head office and the country branch) but actual payment has still not been made. There were no issues with the store approving the refund.
To add insult to injury, the amount offered for refund amounts to just 55% of the actual tax paid (or a 45% service fee), this despite the Vatfree promise of a 28% service fee.
Communication has been patchy at best.
My experience strongly suggests going with another refund provider- another claim lodged at the same time with GlobalBlue was paid out within 4 weeks.
Update- now after just over six months I have received a full refund along with an apology from the company. But this is obviously far too long for a transaction with a recognised store in the company's network and all paperwork filed without errors. While nice to get the attention- finally- of more senior staff it required a lot of persistence on my part.
13 de março de 2024
Avaliação não solicitada
Resposta da Vatfree.com
Hi Carl,
Thanks a lot for sharing your experience with us.
We understand this was very frustrating for you and we're truly sorry you had to go through this.
Indeed, this was our first time processing a claim for this store and it resulted in some delay in payment. Furthermore, there was a bug associated with your request which created some additional difficulties, like displaying the wrong refund amount. All in all, we understand this was extremely disappointing and we're very sorry for the inconvenience this has caused.
In an attempt to make up for this we refunded you the full VAT amount without charging our usual service fee (28% with a maximum of 80 EUR). Thankfully, you recently confirmed the amount was received in good order. We hope that we solved the situation in a manner acceptable to you.
Despite this setback, we hope you'll consider giving our services another chance in the future. We're eager to demonstrate the improvements we've made and hope to provide an improved experience the next time.
Thank you for your understanding and for being part of our journey.
Kind regards,
Team Vatfree.com.
Best experience vs alternatives
Believe I've used all the VAT refund companies active in NL by now (i.e. Global Blue, Planet, vatfree, and Travelex). Vatfree is just the best, I don't understand why no more shops are working with them; get your stamp from customs and everything will go through their app from there. Super clear and easily trackable process.
With most of the other ones, you have to physically mail the receipts making the process notoriously error-prone. Especially with Planet, one is unable to track the receips given they don't have a mobile app or web log-in. They've lost multiple of my receipts and it takes them a long time to answer any requests over email...
29 de setembro de 2023
Avaliação não solicitada
Resposta da Vatfree.com
Hi Derk,
Thank you for taking the time to share your positive experience with Vatfree.com!
We're so pleased to hear that our service stood out among other VAT refund companies in the Netherlands. Your feedback about our streamlined process and trackability of your VAT refund is truly appreciated.
We're committed to providing the best experience possible, and we're delighted that our efforts have made your VAT refund journey hassle-free.
We look forward to assisting you again in the future!
Warm regards,
Team Vatfree.com
Avoid using vatfree.com!!
Avoid using vatfree.com!!
Vatfree is far from free, they charge you an insane high percentage of your VAT rather than getting you all your VAT back. Besides that they are extremely slow, return took over 6 weeks.
In the future, when I buy things, I will not choose a shop that only uses vatfree.com. Be careful when you choose your shops!
19 de outubro de 2023
Avaliação não solicitada
Resposta da Vatfree.com
Dear Jasper,
Thank you for taking the time to provide feedback regarding your experience with Vatfree.com.
We're truly sorry to hear that our fee structure and processing times did not meet your expectations.
Our goal is to provide transparency and efficiency in the VAT refund process while offering the lowest service fees, and sincerely apologise if the below information was not clearly communicated to you.
If you would like to discuss or provide more feedback, please don’t hesitate to get in touch with us via support@vatfree.com.
We value your response as we work to enhance our services.
Kind regards,
Team Vatfree.com
_____________________________
Time-frames for refund:
https://traveller.vatfree.com/faq/embed/8A9NCrmzSjLDp56Kq/When-will-you-pay-my-refund-#faq_8A9NCrmzSjLDp56Kq
Service fee:
https://traveller.vatfree.com/faq/embed/StT64eax49SXqB23a/What-is-your-service-fee-#faq_StT
Service fee structure:
https://traveller.vatfree.com/faq/embed/dYjPj2334sbciHsZu/Why-do-I-pay-a-service-fee-#faq_dYjPj2334sbciHsZu
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