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Vanilla Blush Medical Ltd Avaliações 665

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic company. Very helpful on the phone. The support belt is brilliant. Very soft material and easy to put on. Good design and stays put even when gardening. Will definitely be getting more. Tha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love this site! Every product I have purchased has been great! I order my prescription products from here too and I always receive exactly what I have ordered and they are always top quality. So muc... Ver mais

Avaliado com 4 de um total de 5 estrelas

VB are a caring and supportive company that will go the extra nine yards to satisfy their customers! Nic will personally see to it that each client is cared for, offering sound advice. In my own per... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos médicos
  2. Fornecedor de Equipamentos para Deficientes
  3. Cirurgião Gastrointestinal
  4. Loja de Artigos Hospitalares
  5. Farmácia

Escrito pela empresa

Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.


Informações de contato

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Free Fitting Service.

We offer a free consultation fitting service with one of our experts.

4,8

Excelente

O TrustScore é 5 de um total de 5

665 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Excellent as Always

Nic, Simon and the team are amazing. For 11 yrs now I have had all my underwear, swim wear, support wear and Prescription items from Vaniila Blush the quality is fabulous the staff and service beyond what you can award. The fact that Ostomates are within the company makes such a difference to understanding what we all face and why we should never feel we can't good. Thanks everyone

2 de abril de 2026
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Resposta da Vanilla Blush Medical Ltd

What a wonderful review to read. Thank you Joss for taking the time to give us this 5 star review. We are delighted you are happy. Team VB

Avaliado com 5 de um total de 5 estrelas

My delivery was on time and my…

My delivery was on time and my underwear fits perfectly, I feel so comfortable in them and I don’t have any others thank you so much vanilla blush 😊💖

1 de abril de 2026
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Resposta da Vanilla Blush Medical Ltd

Lovely to read, thank you, Janette. Team VB

Avaliado com 5 de um total de 5 estrelas

Great personal and customer focused…

Great personal and customer focused service for products that are personal to the individual customer. Wish more companies could be so easy to deal with online.

27 de fevereiro de 2026
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Resposta da Vanilla Blush Medical Ltd

So kind of you, William. Delighted you are happy. Team VB

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service. Called to confirm details prior to orders. Very professional and made me feel at ease. Go above and beyond to help ☺️

30 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Lovely to hear, Heather. Thank you. Team VB

Avaliado com 5 de um total de 5 estrelas

This service is personalised, discreet and confidence boosting.

The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a call to the office (and help was swiftly given) and I was able to use the online service easily. Choices are huge and, my garments arrived very quickly and discreetly.Excellent choice of products.Excellent value. Excellent service.

30 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Such a wonderful review to read. Thank you so much for taking the time to do this for us. We are delighted you are happy. Team VB

Avaliado com 2 de um total de 5 estrelas

Design of hernia panty girdle changed for the worse (and not reflected on web page) - but I loved the old one :-(

I have loved Vanilla Blush for years and have many knickers of different types from the brand - fancy lacy ones in beautiful colours, regular cotton knickers for everyday use, and hernia panty girdles for when I go running or hiking. This time I was very dissapointed to find out that the design of the panty girdle has been changed. I already have two of them from a few years back and love them. But the ones I got now have a much higher waist, yet that is not reflected on the web page. On the web page the girdle looks like the ones I already have, but the ones I got are much higher. So much so that they roll down and do not stay in place and therefore are not nearly as comfortable as the ones I had and wanted more of. And there was no way to know as the pictures on the web page are of the old model. This is bad for two reasons: I got something different from what I ordered, and I can't get the great panties I actually liked any longer.

24 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Hi Julie. Thank you for sharing your feedback. I am sorry to see, you've had an issue with the, Girdles. The girdle strength composition has temporarily changed to 17% Elastane, making it stronger. The shape of the product hasn't changed, its the same before. With the extra strength it may sit differently on you compared to the one with less Elastane. I have taken note of your feedback and will reflect this on the description. We will exchange any items that have not been washed or worn once returned back to us here. I will gladly replace a pair for you at no cost to the NHS or you, once the new supply ( original) comes in, end of June. It is very important to us we meet your needs and are confident we can restore your faith in our brand. Team VB

Avaliado com 5 de um total de 5 estrelas

Vanilla Blush excellent…

Vanilla Blush are an excellent dependable company. I've purchased several items from them to support my stoma and have been very happy with the quality and longevity of their goods.

30 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Thank you very much, Richard for such a lovely review. Team VB

Avaliado com 5 de um total de 5 estrelas

Excellent guidance

Excellent guidance, loved the first hand experience which was much appreciated.

27 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Thank you for the 5 Star review, Alan. Team VB

Avaliado com 5 de um total de 5 estrelas

Feedback

Excellent service and follow up emails
Excellent products which also wash well

12 de fevereiro de 2026
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Resposta da Vanilla Blush Medical Ltd

Hi Eileen. Thank you for giving us this lovely review. Team VB

Avaliado com 5 de um total de 5 estrelas

Good products and service

Prompt service. Reminders when NHS products due each year. Don't wear anything else but Vanilla Blush underwear.

25 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Thank you Eleanor. We appreciate the review. Team VB

Avaliado com 5 de um total de 5 estrelas

Customer service is outstanding

Nicola was lovely. She phoned me regarding being referred by nurse at hospital. She took the time to go over all the items that might meet my requirements. I didn’t feel rushed, and felt very supported by her, not only regarding support items for my stoma, but in general - my well being, any concerns or questions that I might have. My product arrived very quickly too. I would highly recommend this company. The items are just what’s needed and the customer service is excellent, to say the very least.

23 de março de 2026
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Resposta da Vanilla Blush Medical Ltd

Hi Sarah, I have passed this over to Nicola. Thank you so much for this wonderful review. We really appreaciate it. Team VB

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