Vegashero Avaliações 25

I’ve gambled with low stakes for years, but never had a site treat you as bad as bunch of cowboys..Fast withdrawal I don’t think so..When you get abit of luck all of a sudden there is problems with the finance department (all lot of withdrawals to deal with was used by live chat and via email)..if they can’t deal with withdrawals what’s the point in playing..
Joke of a site ..Closed my account after yet more problems..

Keep getting told I am in que..I have 3grand sat there in my account…my 1st withdrawal was in within 4days now I have 3 withdrawals sat there waiting one of them should been released by now but everytime i email support it’s like they copy and paste the same email..there quick to take the money off u but trying to get paid is nightmare even had one email saying would get the funds soon but no got Northing..never had this on any online casino before should have read all these reviews before joining this site

After 8 days still had no money keep getting the same email as every one else there working on but it seems like they do this all the time…

Vegashero took 10 weeks to make my 1st payment of jackpot win on January 3rd since then its been another 11 days and still nothing live chat and support tell me same waffle be patient its being processed being latest that was on Friday and also this morning. Apparently they have no manager you can speak to about it . I did win a small win with these back in December 2025 which took 3 days the 5 days to hit my bank so I obviously trusted them and carried on playing but don't be fooled people. Ive also done some research and I can see I'm not the only person going through thos at £500 maximum withdrawal in 24 hour and 3 at same time it'll be a long time already to get my jackpot win never mind waiting 10 weeks for one withdrawal request to be completed. I have also put this review on other review sites and will keep updating on a daily basis so please take heed people and steer clear
Update
After cancelling one withdrawal this morning without my consent which I have requested again The casino has processed one £500 but is now suggesting in emails that they will only process the others 3 days at a time. This is a clear tactic to delay paying out my full verified balance of over £18,000. I am keeping my dispute open and active until the full amount is settled."
I have an open withdrawal space i cannot now fill as I had to request a withdrawal from 20/03/26 this casino are doing all they can to stop me getting my winnings
Update 6/4/26
After 21 days another withdrawal has been processed and completed not hit my bank yet but is bank holiday . I shall keep Updating until all my winnings have been completed.
Update 7/4
2 more withdrawal completed 2 hit my bank waiting on 3rd will say good with bad but will keep updating until all winnings in my bank
Update 9/4
Quite impressed today 3x withdrawal completed and hit my bank . Just proves to me they can release winnings. I shall keep updating until all winnings are in my bank
Update 13th april
3 x withdrawal request been in for 5 days and no sign of moving soon still pending quite annoying as proven they can shift within 3 days as theyve done twice beforehand. I will keep updating my reviews here and casino guru
Weekly Update: It has been 6 days since my last successful withdrawals. I currently have 3 x £500 pending 'Under Review' with no movement. I have contacted the finance team today to request that these are processed, as the previous speed has not been maintained

Fern (Vegashero)

15 Apr 2026, 18:15 EEST

Dear Sandra,

Thank you for contacting the Vegashero.com support team.

Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the delay in processing your withdrawal and for any frustration caused by your experience with our support team.

We would like to remind you of point 6.14 of our Terms and Conditions, which states:

"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
This is email I received after contacting support yesterday taking into account they have paid out withdrawal quite quickly beforehand as stated above . From what I can gather from this email they are telling me to be quiet go away they'll pay me when they feel like .it screams not professional to me
Will keep updating i hope its helping others decide if they want to spin here or NOT

I waited 13 days for my lasted withdrawals requested some more withdrawals on 16th March to get told another delay I am not happy they say 3 to 5 days for funds I donot think this is a joke anymore you win but have to fight to get your funds

Avoid Avoid Avoid did i say Avoid .....They take the total piss i have deposited over £200 and waiting to withdraw £360....it would be easier to find shedgar than to get your money out this mob

Avoid them
They try to scam and steel uoure money every deposit you do it's in different acoount name

Don’t not use they pinch your money don’t not pay out please please don’t use these scammers I will be reporting them to The gambling commissioner Today

My experience with VegasHero has been extremely disappointing and frustrating. I initiated a withdrawal of €1000 on 5th February, and until now the payment has still not been approved or received. Despite multiple attempts to contact customer support, I have only received generic responses and no clear timeline or resolution. This delay is completely unacceptable and raises serious concerns about the reliability of this platform. Based on my experience, I strongly believe this is not a trustworthy service, and I would not recommend VegasHero to anyone.

Day 17 of waiting on a withdrawal. Agents seem to be unable to tell you anything other than that it's in a cue. They don't care. In a world full of choices give your money to someone who values you as a customer. AVOID.

withdrawel has not been approved after 2 weeks. I started contacting customer service a week ago, but the support feels like AI — they keep repeating the same sentence and don’t actually do anything. I will continue to provide updates.

Wilde mij account laten afsluiten maar ze reageren nergens op de mail. Helpdesp kan niks voor je doen moet via de mail.

Waar is die helpdesk er voor

Op 28 januari heb ik een mail gestuurd tot heden geen reactie en daarna heb ik nog een aantallen mails verstuurd. Ze reageren nergens op.

Je kan storten wat je wild maar winnen ho maar.

Dus mij advies begin er niet aan

Leute, spielt niemals in diesem berechnenden Online-Casino.
Das sind extrem unkorrekte und verlogene Personen.
Sie zahlen keine Gewinne aus.

Ich wiederhole: Sie zahlen keine Gewinne aus.
Verklagt sie.
Ihr Platz ist im Gefängnis.
🤮🤮🤮🤮🤮🤮🤮🤮🤮😤😤😤😤

Casino pitoyable, il faut mettre 3000 € pour gagner 200 balles en plus de ça on demande de fermer de clôturer Mon compte jamais il fait, il faut exprès pour que vous puisez encore se faire pigeonner. Attention attention il faut pas mettre de l’argent sur les casinos en ligne c’est de l’arnaque.

Dont use! Absolutely con, worse site ever used!

STAY AWAY STAY AWAY complete fake site will do every thing to not let u close account and will never pay u out needs reporting

Withdraw still pending over 10 days…

They say: We truly understand how frustrating it must be to wait so long for your withdrawal, and we know how important this is for you.
Upon checking your account, I can confirm that our financial department is fully aware of the delay in processing your withdrawal. Unfortunately, due to a high volume of requests, there have been some delays in payouts….

Let’s hope the pay!

Steer clear. I won 9k emailed and asked to withdraw the funds. I was told I wasn’t a big enough player or hadn’t reached the criteria for instant withdrawal. I won another 15k and I still haven’t managed to get a withdrawal. Awful site steer clear

2 weeks of emails and complaints before they finally paid my winnings into my bank account. The customer service was atrocious with their half arsed apologies and endless excuses, all promising that the Payment would be processed fast and in my opinion 2 weeks is not a fast payment. I do not recommend this site, they are painful and use bad practices.

At first i was impressed by the generous Welcome Bonus offer and even winning 600€ with it.

But now 2 weeks after i tried to withdraw the money, its stil not processed.

Every 2 days i contact the support and i always got told that my withdrawal is in que and will be very soon processed,
Yesterday they told me the classic "we have technical issue" excuse but assured me that it will get prioritised.

But stil nothing processed.. as its now 2 weeks ago that i tried to do a simple withdrawal im now feeling that they are doing it an purpose.

So sadly i can only agree with the other reviews about this casino which i at first didnt want to believe - but i was proved wrong..

Keeping you updated - i guess the next shady trick will be to tell me to verify after 2 weeks ignoring my withdrawel