VeggiePets.com Avaliações 636

Resposta da VeggiePets.com

Há 6 dias

Hello Anna, thank you for taking the time to leave us a kind review 💚
We're so pleased to hear you've been happy with the food and our quick delivery. Thanks again for choosing VeggiePets! 🐶😸

Resposta da VeggiePets.com

Há 6 dias

Hi Julie, thank you so much for your lovely review!
We're really pleased to hear you've found VeggiePets a helpful place to shop for all your vegan dog food and treats (that's exactly what we were aiming for!) and your kind comments about our team really mean a great deal to us ☺️
Thank you for your understanding regarding the issue with the treats too. Although it wasn't a VeggiePets issue, we're glad we could help resolve it and put things right again.
It's great to know to hear your deliveries continue to arrive without any problems, thanks so much for your continued support 💚

Resposta da VeggiePets.com

Há 6 dias

Hi Marlene, thank you for trying our free sample offer and for taking the time to leave a review.
We're glad to hear your cat enjoyed their sample, although we're sorry the biscuits weren't a hit with your dogs. As you mentioned that your dogs don't usually eat biscuits, we completely understand that these may not have been the right fit for them.
As pets naturally have their own tastes and preferences, this is exactly why we offer opportunities to try products before purchasing larger quantities.
As your review mentions that there were no issues with the samples or service provided, we do hope your experience with VeggiePets.com itself met your expectations, despite the biscuits not being the right match for your dogs.

Resposta da VeggiePets.com

Há 6 dias

Hello Emma, thank you for leaving such a lovely review!
We're really happy to hear you've been happy with our range of plant-based foods and treats, as well as our service and delivery.
Thanks for your support 🌱😄

Resposta da VeggiePets.com

Há 6 dias

Hi Caroline, thank you for your review!
We're so pleased to hear you've been happy with our speedy deliveries and reliable courier service.
Most importantly, above all though, we're delighted to hear about Maisie's love for Benevo 🐶
Thanks again for your support! 💚

Resposta da VeggiePets.com

Há 6 dias

Thank you for your review, Lesley!
So pleased to hear your order arrived on time and you've found the products to be of good value! Thanks again for your support 😊

Resposta da VeggiePets.com

Há 6 dias

Hi Christopher, thank you for your kind review 😊
It's so lovely for us to hear you and the cats appreciate the food 😸
We also appreciate you choosing to support VeggiePets.com! Thanks again.

Resposta da VeggiePets.com

Há 6 dias

Hi Claire, thank you for taking the time to leave a review!
We hear this quite a lot, so you're certainly not alone there! We're really pleased to hear both your cat and dog enjoyed the food, and that your order arrived quickly too.
Thank you for giving VeggiePets.com a try and for sharing your experience 😊

Resposta da VeggiePets.com

19 de jun. de 2026

Thank you Rachel for the kind feedback😄.
Glad to hear of your good experiences! We appreciate you for your continued support 💚

Resposta da VeggiePets.com

19 de jun. de 2026

Thanks Suzanne 💚
We're glad you found the ordering process simple and straightforward.
Thank you for your support! 😊

Resposta da VeggiePets.com

16 de jun. de 2026

Hi Leon

We absolutely encourage customers to leave reviews which reflect their genuine experience. However, we're disappointed to read this review as it contains a number of factual inaccuracies, and as a small independent business we feel it's important to provide some additional context and clarification.

With regards to the change from Benevo Original 15kg bags to 10kg bags and the associated price changes, these were not decisions made by VeggiePets. Benevo is a completely separate company and the manufacturer of the food. They chose to discontinue the 15kg size and replace it with a 10kg variant, meaning the 15kg bag is no longer available for us, or any other retailer, to purchase.

At the same time, Benevo increased the prices they charge to stockists. As with any retail business, when our own costs increase, we unfortunately have little choice but to adjust our prices accordingly. We work extremely hard to keep prices as competitive as possible and, in many cases, sell products at the same price as or less than other retailers. As an example, Benevo Original 10kg is currently available from us for £44.99, compared with £49.99 when purchased directly from Benevo themselves. To add to this, the product has been sold on our website at £44.99 since it was first launched, and we have not increased or decreased the selling price since introducing the 10kg version.

The changes you refer to regarding delivery charges were implemented more than two years ago and were the result of courier weight restrictions rather than an attempt to increase revenue. DPD impose a strict 30kg maximum parcel weight. Whilst two 15kg bags may appear to fall within this limit, the actual weight of pet food is often above the stated weight, and once packaging materials and the outer box are also included, consignments parcels containing two bags of 15KG food exceeded the courier's permitted weight allowance.

At the time of making this decision, overweight parcels attracted surcharge fees of around £22 per parcel. Absorbing costs of that level on a regular basis simply was not sustainable for a small independent business. For that reason, we had to reduce the maximum weight permitted within a single parcel and require larger orders to be split across multiple parcels.

Importantly, we did not pass the full additional courier cost on to customers. Where an extra parcel was required, customers were charged only a small additional amount of £2 extra and VeggiePets absorbed the majority of the cost ourselves. In fact, we continue to subsidise delivery charges across our website, as the amount we pay couriers is often higher than the amount charged to customers.

We also appreciate that delivery pricing can sometimes be misunderstood. Many retailers advertise "free shipping", but in reality the cost of delivery is simply built into the product price. This means customers often end up paying more for the products themselves in order to cover the cost of postage. We have deliberately chosen a different approach. Rather than inflating product prices to disguise shipping costs, we aim to keep our product prices as low as possible and then offer customers a range of delivery options to choose from, with services starting from just £3.95.

For over 20 years, our aim has been to make ethical pet food as accessible and affordable as possible in order to reduce harms to animals within the pet food industry, which is our core mission. Whilst we completely understand that manufacturer price increases, product changes and courier restrictions can be frustrating, the issues raised in this review were largely the result of decisions and requirements outside of our control rather than choices made by VeggiePets.

We always operate with 100% transparency and are happy to discuss any concerns regarding product, pricing and delivery changes with any of our customers.

Resposta da VeggiePets.com

19 de jun. de 2026

Thanks Ben! We're so pleased to know you've been happy with our range, pricing and delivery. Thank you for your support! 😊

Resposta da VeggiePets.com

19 de jun. de 2026

Hi Jak, thank you for taking the time to leave a review.
We're pleased to hear you were happy with your experience overall, and we appreciate your feedback. We're always looking for ways to improve, so it's helpful to know where we can do even better - feel free to let us know! 😊

Resposta da VeggiePets.com

19 de jun. de 2026

Thank you for your lovely feedback!
We're happy to hear everything went smoothly and you're pleased with the products 🙌😄 appreciate your support!

Resposta da VeggiePets.com

19 de jun. de 2026

Hi Matt, thank you so much for taking the time to leave such a lovely review ☺️
We're glad you highlighted our range (we're always on the hunt for new plant-based products we can add!) so we're pleased it provides a good amount of choice!
Most importantly, we're happy to hear you've had some happy companions enjoying their order 🐶
Thanks again for your kind feedback!