I ordered a single item and you sent…
I ordered a single item and you sent the wrong size, next to sending nothing you can’t do much worse. I did get an RMA, but I’m still waiting for the correct item or a refund please.
Resposta de Vellsboutique
Thank you for taking the time to share your experience. I’m truly sorry that the item you received was not the correct size — I understand how frustrating that is, especially when you were expecting a simple, straightforward order.
I’ve checked on your return, and the tracking indicates that it’s currently in transit back to us. As soon as it arrives and is processed through our returns department, your RMA will move forward immediately. At that point, we’ll be able to issue the correct replacement or provide a refund based on your preference.
We appreciate your patience, and we’re committed to resolving this for you as quickly as possible. If you have any questions in the meantime, I’m here to help.