Peter recently replaced our faulty roller shutter which was still under warranty. Service was good, communication excellent, accurate timing and he worked really neatly taking the damaged shutter & r... Ver mais
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Veja o que dizem as avaliações
We have had a brilliant experience with Velux and the installer they used AML in Yorkshire. Genuinely did a fantastic job, everything was clean and the finish on the tiles on the outside were fantasti... Ver mais
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We have had 3 new velux windows installed and from the start we couldn’t get them to work properly. Eventually we realised that we could call velux customer support. The phone system seemed unnecess... Ver mais
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I was very pleased with my dealings with Velux. Things happened when they should have, as how they should have. This is pleasing, as I have too many bad experiences working on line to mention. The bi... Ver mais
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Detalhes da empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contato
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,7
Excelente
442 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth install of solar roof window motors
Peter did a very smooth install of solar electric motors for our Velux roof windows. Nice to know the windows will now auto close when it rains, and we can open them remotely instead of standing on something. Peter txted me a time window the day before and his eta on the day, which helped my day.
23 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Mark,
Thank you for sharing your positive experience with us! We’re thrilled to hear that Peter provided a smooth installation of the solar electric motors for your VELUX roof windows.
We’re also glad that Peter’s communication about the time window and ETA helped make your day easier. Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Peter.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best regards
VELUX GBI Customer Service Team
I've been really impressed with Velux…
I've been really impressed with Velux information and response times. After 20 years we found a historic (and unknown to us) recall issue had caused a glass inner pane to shatter spontaneously. This can happen with glass. The Velux website had an active notice and online application relating to this historic recall which I used. Mikey and then Lois responded and arranged replacement glass panes free of charge within a few days...20+years after our purchase. Not many companies work like this in my experience.
21 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Mike,
Thank you for sharing your experience with us and for your kind words about our service. We are truly delighted to hear that you were impressed with the responsiveness and support provided by our team, Mikey and Lois, in addressing the historic recall issue with your window.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help.
Best regards
VELUX GBI Customer Service Team
Top class service and windows
Excellent prompt and friendly communication from the company, the whole process was very clear and simple and I was delighted with the windows, and also with the installation company
Would definitely recommend!
6 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Kirsty
Thank you for your fantastic review.
We're pleased to hear that you found the whole process clear, simple, and enjoyable from start to finish.
It's especially pleasing to know that our communication met your expectations and that you're delighted with both your new VELUX windows and the installation service you received.
Best regards
VELUX GBI Customer Service Team
Had two lovely engineers pop over to…
Had two lovely engineers pop over to replace the motor in the skylight. The job was carried out efficiently and professionally. Many thanks to Ian and Miguel.
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Consumer
Thank you for your fantastic review.
We're delighted to hear that Ian and Michele provided such efficient and professional service while replacing the motor in your skylight.
We'll be sure to pass on your kind comments to both engineers, who will be pleased to know their hard work made such a positive impression.
Best regards
VELUX GBI Customer Service Team
Peter came out to look at an issue we…
Peter came out to look at an issue we were having with our VELUX window and managed to get it fixed. Really happy with the service and glad to have the window working properly again. Thanks, Peter!
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Mr Bur
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Peter was able to resolve the issue with your VELUX window and get everything working properly again.
Providing excellent service and ensuring our customers are happy with their products is always our goal, so it's great to know that Peter's support made a difference.
Thank you once again for your kind words and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Thank you for the fitting today carried…
Thank you for the fitting today carried out by Steve.
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Simon
Thank you for taking the time to leave us a 5-star review!
It’s great to hear that you were happy with the fitting carried out by Steve.
We’ll be delighted to share your feedback with him.
Best regards
VELUX GBI Customer Service Team
Simon, Steve and Kelly
Simon, Steve and Kelly have all been totally awesome. Every company should have a Kelly to organise things. Simon and Steve were fantastic, very knowledgeable, efficient, friendly and very tidy. Velux is lucky to have them. Good products are worthless without a good team to support them. Good to know the Velux warranty means something
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Sammy
Thank you so much for your fantastic 5-star review!
We’re delighted to hear about the excellent service you received from Simon, Steve and Kelly. It’s wonderful to know that their knowledge, efficiency, friendliness and organisation made such a positive impression.
We’ll be sure to share your lovely feedback with them.
Thank you again for your kind words and for choosing VELUX!
Best regards
VELUX GBI Customer Service Team
Peter was a star
Peter, was just brilliant! He let me know when he was coming the night before and kept me updated on his progress and arrival time. He arrived and was such a lovely man and super efficient. Fixed the problem in no time. No fuss. No mess. Thank you Peter!
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Alice
Thank you for your fantastic 5-star review!
We’re delighted to hear that Peter provided such a friendly, efficient and professional service, keeping you updated throughout the visit. We’ll be sure to pass your lovely feedback on to him.
Thank you for taking the time to share your experience with us.
Best regards
VELUX GBI Customer Service Team
Absolutely stunning service from the…
Absolutely stunning service from the way my call was handled to way that I was dealt with. Thank you Billy.
22 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Stuart
What a lovely review, thank you!
We’re thrilled to hear you received such fantastic service and that Billy made such a positive impression.
We really appreciate you taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Velux course
A course every roofing contractor should attend to gain further knowledge in velux windows/products.
From start to Finnish our trainer Ade Nash was second to none explaining all steps Throughout the course. A big thanks to ade.
21 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Roy
Thank you for the brilliant 5-star review!
We’re delighted you enjoyed the VELUX course and found Ade’s training so helpful and informative.
We really appreciate your recommendation and kind words!
Best regards
VELUX GBI Customer Service Team
Adrian nash very friendly and…
Adrian nash very friendly and informative and took the time to answer any questions
21 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Consumer
Thank you so much for your 5-star review!
It’s wonderful to hear that Adrian provided such a friendly and informative experience and made sure all your questions were answered.
We really appreciate your feedback!
Best regards
VELUX GBI Customer Service Team
Had training today and Adrian is the…
Had training today and Adrian is the man…
Would highly recommend getting yourself booked in on one of theses
21 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Alfie
What a wonderful review, thank you!
It’s great to hear you had such a positive experience with Adrian and the training.
We really appreciate the 5 stars and your recommendation!
Best regards
VELUX GBI Customer Service Team
Resposta da VELUX Great Britain & Ireland
Dear Jack
Thank you for the fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Adrian’s training.
We’ll be sure to pass your lovely feedback on to him!
Best regards
VELUX GBI Customer Service Team
Window repair
Steve was very communicative ahead of the appointment & thorough in dealing with the required repair.
21 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Sally
Thanks so much for the wonderful feedback!
It’s great to know Steve’s communication and support helped make your window repair a positive experience.
We’ll make sure he hears your kind words.
Best regards
VELUX GBI Customer Service Team
Excellent
From my first call to the help centre to the actual replacement of the broken glass in our window, VELUX were nothing but positive, helpful, polite and professional. More companies should be like this. Well done, keep up the brilliant work. It was a breath of fresh air!
19 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Nicola
What lovely feedback, thank you!
We’re delighted that everything went smoothly from your first call through to the replacement of the broken glass.
Knowing that you found our team helpful, positive and professional is fantastic to hear.
We really appreciate your recommendation and your 5-star review!
Best regards
VELUX GBI Customer Service Team
Peter delivered an outstanding service
Peter delivered an outstanding service. Great communication before and during, hard working and the product works. V grateful. Appreciate too that Velux spotted the uplift in demand and provided a fitting service themselves. However not great to have the new grates and blinds delivered 5 weeks before they were fitted: glad they are now on our windows, not our sitting room! Delighted to be better prepared for next summer and ty.
14 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Amanda
Thank you for your lovely feedback.
We’re delighted to hear that Peter provided such outstanding service and kept you well informed throughout.
We’re sorry that the delivery of the new grates took longer than expected, but it’s great to know everything is now fitted and you’re all set for next summer.
Thank you for choosing VELUX!
Best regards
VELUX GBI Customer Service Team
Michele was a great engineer
Michele was a great engineer, fixed my velux window and gave really good advice!
20 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Syed
Thank you for the fantastic 5-star review!
We’re delighted to hear Michele provided such great service, resolving the issue with your VELUX window and offering helpful advice.
We’ll be sure to pass on your lovely feedback!
Best regards
VELUX GBI Customer Service Team
Steve was great
Steve was great! Really friendly and helpful, and he sorted out our issues quickly and with a smile. It's lovely to receive such good customer service!
20 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Hannah
Thank you for the wonderful feedback!
It’s great to hear Steve provided such friendly and efficient service.
We really appreciate you taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Steve did a great job installing…
Steve did a great job installing replacement panes in 3 of our Velux windows that had failed due to a Velux fault. Professional and efficient.
20 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Max
Thank you for the fantastic 5-star review!
We’re delighted to hear Steve provided such a professional and efficient service replacing the panes in your VELUX windows.
We really appreciate your kind feedback.
Best regards
VELUX GBI Customer Service Team
Ian & Michele were obviously skilled…
Ian & Michele were obviously skilled they knew their stuff , explained things clearly sorted out our blind problem quickly cleaned up after themselves and were lovely and friendly .
Nice blokes great service
20 de outubro de 2026
Avaliação não solicitada
Resposta da VELUX Great Britain & Ireland
Dear Bernice
What lovely feedback, thank you!
We’re so pleased Ian and Michele took great care of you and got everything sorted quickly.
We really appreciate you taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
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