Vendettaarchive Avaliações 341

Unacceptable Experience — Still No Order, No Communication
I’ve been waiting far too long for my order from Vendetta Archive, and at this point, the experience has been nothing short of unacceptable. There’s been zero transparency, no meaningful communication, and no sign of my piece.

For a brand that markets itself as exclusive and high-end, the customer service is shockingly unprofessional. Emails go unanswered, there are no updates, and it feels like once they have your money, you’re left completely in the dark.

Delays happen, but ignoring customers and providing no information is inexcusable. Until Vendetta Archive proves they can actually deliver orders and communicate honestly, I’d strongly advise others to stay away.

It was worth waiting for tha Hoodie 🔥🔥🔥

This has been one of the worst customer service experiences I have ever dealt with. A simple shirt order took over four months to arrive, with no communication, no updates, and no effort made to inform us of any so called “technical issues.” We were simply left in the dark.For an order costing over £70, this level of service is shocking. Being a small, self owned company is not an excuse if anything, it should mean better care and accountability. Instead, we experienced silence, excuses after the fact, and an appalling lack of transparency.What makes this even worse is the complete refusal to offer any form of refund, not even a partial gesture of goodwill, after such extreme delays and poor handling. This shows a total disregard for customers and zero accountability.I would not recommend this company to anyone.

HORRIBLE !

j’ai attendu plus de 4 mois sans aucune nouvelle pour au finale ne pas recevoir ma commande.
que des excuses mais jamais d’actes je pense sincèrement que c’est du dropshipping en voyant les autres commentaires. cette personne ment car elle dit des choses contradictoires, un coup il est mal fait il faut refaire l’article et un autre coup le colis a pas été scanné.
j’ai réussis à me faire rembourser en exprimant mon mécontentement dans les commentaires instagram et exigeant un remboursement sinon je n’aurais jamais revue la couleur de mon argent. c’était un cadeau en plus.
ne commander jamais sur ce site pour votre bien être mentale et financier.

Great customer service and tracking of your orders.Quality is amazing, genuinely so warm. Stitch is well done and the packaging is unique and great. Will definitely buy from them again

So I ordered 2 items around the end of June. The cargo shorts arrived in a timely manner 2/3weeks no problem. I ordered a shirt and let me tell you this was a pain not worth it in my opinion i only revived the shirt 2/3 days ago… so let me just TLDR. It felt like I was pestering to get my order and just not an overall great experience. Best thing is the shirt I received has a hole in it near the stitching so I’m just going to cut my $110 loss and not shop here again 🫩

Bought the Cerberus hoodie, awesome quality and fits great.

I ordered some Jorts mid July, it’s Mid November and they’ve never came. I emailed them so many times and they kept slow rolling me with bs excuses such as (in order) ‘Your garment will have tracking sent to you within the next 2-3 weeks.’ Then ‘ Hello sorry for the delay this should be sent this week coming with tracking emailed’, then ‘ This change will take 2 weeks for order to be completed but I can assure you the quality will be worth it’. They ended up not replying to my emails after that. What a joke of a company. DO NOT BUY FROM THEM IF YOU ARE CONSIDERING!

I’ve been waiting since July for my order (it’s currently mid November) and was told it was finished back in mid September and that it would be shipped within a week (it wasn’t) then was told in October it would be shipped by the end of the month (it wasn’t). I’m now no longer getting replies via email from them and it looks like this is happening to other people aswell. This company used to be so good but now feels like a scam.

Ich habe ein Hemd Bestellt und das hatte sich in der Britischen Post Verfangen. Ich habe Per Instagram Vendetta angeschrieben und zusammen haben wir nach und nach eine Zurück beorderung und eine Neues Losschicken Ausgemacht (was jedoch nochmal 20€ gekostet hat). Jedoch war der Support da und letzendlich ist heute mein Paket endlich gekommen.

Amazing quality and well worth the money and time waited to receive the merch. Definitely a great brand to buy from

Having never heard of this company before, I decided to risk a purchase as I trusted my son had some knowledge of them.

I firstly had my doubts that they were legit when I received SMS confirmation, rather than email confirmation. Secondly, my orders do not appear on their order page and, thirdly, despite time frame for despatch of 7-9 days, I am now on 13th business day and no updates. Ordinarily, I wouldn’t worry too much, if company at least acknowledged my attempt at communication and sought to calm my fears.

But, after 3 emails asking them for updates, they have refused to reply. I have now advised them that should I not receive a reply from them by close of business (48 hours from now), I will be effecting a bank chargeback on both orders. I have no confidence that they will willingly provide a refund. They can’t even provide a response to my request for an update.

I definitely won’t ever order from them again and, if you value your hard-earned pennies, I suggest you don’t either.

***UPDATE. Items were eventually received

Worth the wait! Hand made custom clothes in arguably the coolest packaging I’ve ever received. Can wait to turn heads

Even though I experienced a slight delay the team was quick to let me know that they were unsatisfied with the first attempt so that it would take a little longer, personally I can't be upset at a little perfectionism if it has to due with an article of clothing. The Doberman Jeans feel and look awesome, 5'11 and about 160 pounds, I went with medium and its at a good baggy length to where its not dragging across the floor and harming the tapestry. Putting them together with the right fit is definitely a confidence booster in itself. In my opinion the patience is worth the product, I look forward to determining the quality of the Jane tee.

Currently at 13 weeks of waiting on my order, patiently waited the 5 week timeframe mentioned on the website and heard nothing so I had to chase them every couple of weeks via email, usually receiving something back like ‘your order is being finalised this week’ lost all hope of receiving it.

AVOID AVOID AVOID!

unfortunately i had a terrible experience with vendetta after placing an order in july. after their 6 weeks max waiting period, i chased them up by email asking for an update. it was consistently delayed; at first i was told it was due to quality control, then i was told my order was ready and being packaged and “it will ship next week!”, then it was back to not even being ready at all - on five seperate occasions i had reached out.
by october, i’m told it will be another two weeks. ive requested a refund twice now via their instagram and email, and there is a lack of support via shopify for a refund without forcing a chargeback.

the quality of the garment is fire.. went in store at brick lane and everything there's really cool - the owner is also very welcoming and id recommend visiting in store if you haven't already.

Terrible!

My Fiancé ordered T-shirts & 1 hoodie 19 weeks ago and he is yet to receive shipping confirmation. Their customer service is rude and unhelpful. I refund has been requested multiple times just to be palmed off with a 20% discount code that will NOT be used! Not worth buying from this brand, don’t waste your time!

I ordered once in 2022, took a month to arrive and had zero communication but at least they provided tracking.

I ordered some more in 2025 and after 2 months just nothing. No communication at all and no tracking. I am from the same country where they manufacture and they have time to update instagram weekly / spam my email with promotions but cant reply to a missing order for weeks on end.

Didnt ship products after 4 months, buyer be aware!!!