Verdi Home Improvements Avaliações 

319
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had my entire house fitted with double-glazed windows and doors by Verdi Home Improvements almost two years ago, and the service was excellent from the initial sales consultation through to co... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great products, but mostly the teams undertaking the installation are superb. Presentable, polite, and their work seems most professional. Site was left clean and tidy, and all waste and debris remove... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy and fluid throughout, felt like all issues left behind by safe style were in their hands without me having to worry about anything. The new door was fitted perfectly and seamlessly with great aft... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Well i cant think of anything positive , from lies on fitting date wrongly measured windows .bodge job. 3 times to rectify door again not measured right. Not turning up then neighbours work damaging... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instalador de Vidro Duplo
  2. também em
  3. Construtora de Conservatórios
  4. Fornecedor de janelas de PVC
  5. Fornecedor de Portas
  6. Instalação e Equipamentos para Conservatórios
  7. Serviço de instalação de janelas

Escrito pela empresa

We specialise in transforming properties like yours into secure, elegant and energy efficient homes. We achieve this by using expert installers to fit British made windows and doors of immense quality. "Your home, our Passion"


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

319 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(319)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

An Excellent job

I recently had my Fascia’s, soffits and drain pipes replaced last November, which I followed up with having all the windows and doors replaced in June, I have to say Verdi did an excellent job it has completely transformed my house.I also have to mentioned sales advisor Richard Moore did a great job ,his expertise and knowledge of his product was one of the main reasons why I chose Verdi.I also have to mention Ryan and his team did an excellent job in fitting the Windows and doors too ,very efficient team.

19 de junho de 2023
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you Ejaz for taking the time to leave us such a lovely review. I'll be sure to pass your comments over to Richard and Ryan as well as the rest of the team. They too will be really grateful to hear your kind words.

Avaliado com 1 de um total de 5 estrelas

A Truly Terrible Trader

We commissioned Verdi to build a conservatory, install two extra doors and replace a gable window back in March 2020. They did a terrible job, failed to address issues, denied responsibility for faults and refuse to allow any means to communicate directly with management/decision makers.

In brief: the base footings (foundation) were not level or square, block-work left unfinished, the whole roof was built to slope the wrong way to the original design spec, one wall was build incorrectly (had to be remanufactured), it leaked in several places and flooded, one door didn't fit the frame (has gaps because the base wasn't square and true), the rainwater down-pipe from the house gutters flooded the gutters, a foul drain stench-pipe was advised to be redundant and removed (now we have a stink of drains), mildew grew in the roof polycarbonate sheets, the gable window they fitted lost it's flashing in high winds but when they realised they would have to use £500 of scaffolding to access the job they refused to do the work, another door keeps dropping and will now not freely open/close. The management refuse to talk and the after-sales team now will not accept any phone calls. And that is just what I can recall here off-the cuff.

There is plenty more. Go elsewhere. I truly don't know how this horrid outfit ever get any good feedback. The guys who actually did the work were nice enough but just bodgers nonetheless.

Most recently they refused to attend to the conservatory door that has dropped no matter how many time they came and adjusted it (several visits) without my now paying £185 in advance. I found a local specialist who for £90 replaced the hinges as they were found to be defective (stripped threads) and advised the whole design was lacking in several aspects.

I am truly sorry that I have not before place negative feedback here as my experience of this firm progressed. I had always been hopeful they would attend to the issues but I now feel I was very naive. I would have done better to have reported all my sad history with Verdi here blow by blow if only to save others from falling prey to their shambolic service.

21 de maio de 2023
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your review, honest feedback is always welcomed here at Verdi Home Improvements. Upon reviewing the information provided, I can see that you have been liaising directly with our Customer Care Manager who is responsible for all aftersales support. I am aware that there have been a number of concerns raised with Verdi Home Improvements and that we have performed site inspections as needed.

As per information previously provided to you and in line with the Sale of Goods Act of 1979 Verdi Home Improvements cannot accept responsibility for accidental damage caused after installation or wear and tear.

Avaliado com 1 de um total de 5 estrelas

DISHONEST COMPANY DONT USE

Well i cant think of anything positive , from lies on fitting date wrongly measured windows .bodge job. 3 times to rectify door again not measured right. Not turning up then neighbours work damaging my roof , seroiusly though not using these con artists ever again . WONKY WINDOWS should be their new name and dont try using your guarantee they state seals arent included neither are locks keys and trim
Also draughts come as standard along with staff who really dont like working there let alone bosses trusting them .This company deserve a medal for Superior bodge jobs .

20 de agosto de 2022
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you Mrs Ligo for taking the time to share your feedback. I understand that you have been in communications with our Service and Customer Care Teams on a plethora of occasions.
Wishing you all the best for the future.

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Verdi is absolutely a company I can recommend. The whole process from arranging a quote (so reasonable compared to other companies) to having the window put in, was stress free and easy. The office staff were helpful and polite and provided all the information and paperwork I needed. The installers were polite, as quiet as they could be and cleaned up completely. Best of all was the window, it is such good quality and installed so well. I can highly recommend this company.

27 de junho de 2023
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you so much for such a glowing review Demelza, we are really grateful to you for taking the time to share your experiences.

Avaliado com 1 de um total de 5 estrelas

Conservatory install

Conservatory install is now complete. But as per previous reviews no communication - lack of planning. Sales guy has said that he never even discussed things he promised at the consult and despite his own assurance we have never seen or heard from him again. They don't make suggestions or explain implications of designs. Contracts not correct, they say one payment after all works is done but there are part payments on the way and they refuse to proceed until they paid.
The only positive were the actual ground works team and install guys .

23 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We chose Verdi as we have had work done…

We chose Verdi as we have had work done before that was A1, and again we are so very satisfied with the workmanship, such Clean tidy workmen leaving all areas used spotless, all our questions answered, we had a new flat roof above our bay window and a lovely canopy put up above our front door, absolutely lovely job, lots of comments from family & friends, we absolutely love it our house looks amazing, Thanks to Verdi. They are sure to get our next home improvement jobs, Thank you Verdi your company is nothing short of first class.

1 de maio de 2023
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you so much for your lovely review Glenda. We are so pleased to hear that you had a great experience. Thank you for choosing Verdi Home Improvements

Avaliado com 5 de um total de 5 estrelas

Had a veranda done by them

Had a veranda done by them. Very professional. The building process was done very quickly and the quality and finish was beyond what we expected. I was worried I was overpaying when comparing to ready-made, assemble-yourself but this is sturdy, with drains in built and properly anchored down. Very very pleased with the work and the guys were very nice.

9 de maio de 2023
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Resposta da Verdi Home Improvements

Thank you so much for taking the time to leave us a great review. We are so happy that you are pleased with your finished veranda!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service , didn’t feel pushed into buying the 2 doors I wanted on the night .
Reliable and on time , good quality produces .
Thanks for the new front and back door .

17 de dezembro de 2022
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your lovely review. Kind Regards, Verdi

Avaliado com 5 de um total de 5 estrelas

Good work guys, thank you!

Verdi has built our conservatory attached to the back of our house - 3m x 5m, Edwardian dome roof. We proposed to Verdi our atypical design, they provided useful feedback (the roof goes slightly around the corner to maximize space and fitting existing garage, internal brickwork matching existing house bricks, rainwater downpipe connected to existing drainage).

The walls are full length and the construction of it hit a couple of snags but Verdi surveyors identified it and made sure it was corrected with absolutely no hassle, just a slight delay - nothing unusual for a built of its size. In the end the brickwork looks great inside and out.

The fitters' work (doors, roof) is absolutely immaculate. They also took care of all the details that needed to be changed such as alterations to existing guttering, pointing, sealing.

All the guys on site were efficient and kept the area tidy. From beginning to end the project was managed well by update calls and follow up calls and the office folks we very professional.

30 de maio de 2022
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you so much for your feedback Martin, we are so pleased to hear that you are happy with the overall result. Kind Regards, Verdi

Avaliado com 5 de um total de 5 estrelas

Would use again :)

We had a large veranda fitted in our garden. The work was unfortunately postponed due to issues with transport, but Verdi kept us in the loop at all times. The workman were friendly & courteous, turned up when they said they would and were there for 3 days in total. Really pleased with the work. No issues at all.

2 de abril de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your lovely review Nicola. We are so pleased to hear that you are happy with your veranda. Kind Regards, Verdi

Avaliado com 5 de um total de 5 estrelas

Quick and efficient service

22 de março de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for taking the time to leave us a review, your feedback is very much appreciated. I'm pleased to hear that you found our team to be quick and efficient.

Avaliado com 5 de um total de 5 estrelas

Great Start with home visit

Great Start with home visit
Quick Survey
Fast Install date
Quality Material's and Quality of Work
Outstanding

30 de março de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your 5 star review! AMAZING! Thanks from everyone at Verdi!

Avaliado com 5 de um total de 5 estrelas

We love the windows and the patio…

We love the windows and the patio doors, great quality and value for money. The salesman wasn’t pushy. The two guys so sorry I cannot remember their names they were excellent. We couldn’t have asked for anyone better than them. Well done chaps. If we decide to have more doors in the future we will certainly go back to this company. We so so happy

22 de março de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for the lively review Elizabeth, it's really appreciated. Thank you from everyone at Verdi

Avaliado com 5 de um total de 5 estrelas

Fabulous job done

Thank you Verdi for doing a fabulous job with my recent bay window and front door.
I'm really pleased with the results.
The workmen were meticulous in their work and really friendly too.
Will come to you again if I need anything else!
Thanks again.

10 de março de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your fantastic review! We are very proud of our team and we will pass on your comments. Thank you for your business from everyone at Verdi.

Avaliado com 5 de um total de 5 estrelas

Verdi Home Improvements- Great Work

Verdi Home Improvements are a great team, the process of getting my windows done was excellent from start to finish. Everyone at Verdi are professional.

Would definetly recommend Verdi Home Improvements for good quality and price.

13 de fevereiro de 2023
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Resposta da Verdi Home Improvements

Thank you for kind words and the 5 star review.

Avaliado com 5 de um total de 5 estrelas

Renewal of my guttering

Very nice job done, straight forward, completed the job In 2 days, my guttering around the house is looking very nice I'm very pleased, thank you

13 de fevereiro de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

We are very appreciative for your review Theo, thanks for taking to the time to share and give us 5 stars! Thanks from everyone at Verdi.

Avaliado com 1 de um total de 5 estrelas

Avoid - Absolutely awful

Avoid! Would not recommend. We had windows and doors fitted by Verdi two years ago now. Their salesman was very pushy and would not take no for an answer. After agreeing they fitted windows and doors as promised. However, the back door would not close. After several months of e-mails (in which they never responded) and calls in which they made false promises it was finally fixed. It took 5 visits for them to fix it. The final person who actually fixed it immediately noticed the problem that it wasnt installed properly and re-did it.

An additional year on the brickwork is falling on the window as they did not correctly install a lintel. Essentially this will cost thousands to fix. Like before I have sent countless e-mails with very little response.

I would highly recommend you avoid Verdi and look elsewhere.

1 de outubro de 2022
Avaliação não solicitada
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

For consitancy Jonathon, this is the same reponse we have posted elsewhere.

In relation to your review, constructive, honest feedback is always welcomed here at Verdi Home Improvements. We can see from our records that you contacted us about products that were installed at your property in September 2020.

The additional support ticket was escalated to our Installations Manager to arrange for an assessment. Unfortunately, due to several reasons, some members of our team have been unavailable due to illness or personal circumstances, this has meant we have experienced some disruption from our after-care support team. Whilst we appreciate your frustration, we are working extremely hard to clear any outstanding support calls. We profusely apologise for any inconvenience that this maybe causing you. Please rest assured our priority will always sit with the safety and wellbeing of both our staff and customers.

Your support call is in our system. We can assure you that an appointment with the Installations team will be made for a site visit to be carried out. In the meantime, you could assist us by providing our customer care team with photographs of the areas of concern.

Please email any images or correspondence to customercare@verdihomeimprovements.co.uk

Thank you in advance

Avaliado com 5 de um total de 5 estrelas

Very professional and easy to talk with

Very professional and easy to talk to and the price was good. I would recommend them to my friends

29 de novembro de 2022
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Resposta da Verdi Home Improvements

Thank you very much for your 5 star review Mrs Swain, it was a pleasure to carry out this work for you. We'll pass on your comments to the whole team.

Avaliado com 5 de um total de 5 estrelas

Soffits and guttering replacement

Verdi replaced the soffits and guttering on my house in January 2023. The products they supplied are of high quality and their installation team did a very professional job finished to a high standard.

4 de janeiro de 2023
logotipo da Verdi Home Improvements

Resposta da Verdi Home Improvements

Thank you for your review Adrian, it's very much appreciated.

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