Vernal Avaliações 

110
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I bought the desk shelf. I’m happy with the quality, but the drawer just falls out as soon as you pull it half way out. Nothing holds it up. All the things you have stored therefore fall out onto your... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just purchased the white+oak L-shaped adjustable-height desk from Vernal and put it together today. I did it myself (it's doable alone) and it took me about a cautious 2 hours. I upturned the 2 compl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Apart from a delay in between receiving the two boxes, everything went smoothly. The desk was in an immaculate condition. Assembly was a breeze and first operation was smooth and reasonably quiet. To... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered cabinet which was pre assembled with non matching draw runners and wooden dowels that were too big and caused damage. Took few weeks to be sorted but we did get a full refund, now just have... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de móveis para escritório
  2. também em
  3. Loja para Mesas para Computador

Escrito pela empresa

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

Our shipping promise

Free 24-hour shipping

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Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

110 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,2

Todas as avaliações

(110)

20 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

The V-Series Desk Shelf is Badly Designed

The V-Series Desk Shelf is horribly designed - 60 bucks for a shelf with a defective drawer design. When you try to open the drawer, it falls out and spills everything inside. There is no stop mechanism to keep the drawer from falling out.

There are plenty of reviews about this issue but when I reached out to complain they just asked for a video of the problem. Come on...you know this is an issue with the product as you have had quite a few recent reviews about it. The product is too expensive for me to have to worry about workaround solutions - that is something I would have expected more from a cheap Amazon knock-off.

I will be returning the product to buy the one from Flexispot instead - their drawer design is much more stable.

24 de novembro de 2025
Avaliação não solicitada
logotipo da Vernal

Resposta da Vernal

Dear customer,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the V-Series Desk Shelf and the frustration caused by the drawer design. This is certainly not the experience we want for our customers.

Please contact us at service-uk@vernalspace.com, and a dedicated representative will take over your case to assist you promptly. We want to ensure your concerns are addressed properly and that you receive the support you deserve.

Thank you again for bringing this to our attention.

Best regards,
Vernal Customer Support Team

Avaliado com 5 de um total de 5 estrelas

I hate self assembly - this was brilliant.

I hate self assembly, absolutely hate it, can't do it. Everything I built looks like it came from MFI in 1982. That said, this was a breeze to build. It has excellent instructions, came with the tools and had the holes in the right place. it is strong (very heavy) and it looks decent.

4 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Large Bamboo Desk

Large bamboo Desk, was clearance, I believe last year's stock. I called the helpline to verify specifications and they were extremely helpful and even offered to followup support, so above and beyond in my estimation. Received the desktop the next day and the legs the following day and am so far very happy with my purchase, it's stable and in perfect condition. Would recommend.

4 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great solid Sit stand L-shape desk

Although I phoned ahead of ordering to ask for an email, which I didn’t get for some reason, the service and product has been very good. The downside was the parcels come in so many different packages and I built the L shape desk and had to wait for the modesty panel addition. This is not the suppliers fault but the delivery service. It was 2 days later when everything was complete. It was quite confusing trying to match the package bar codes.

30 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

fast delivery

fast delivery. good quality. easy to install. price might a bit higher than other's but they have the rare size i need. (70cm wide)

26 de outubro de 2025
Avaliado com 2 de um total de 5 estrelas

2 out of 2 purchases arrived damaged

Unfortunately this has been the 2nd item from vernal which came damaged. I previously bought a standing desk and now this side cabinet. This time it was a broken sliding drawer rail which had been damaged and the ball bearings came out. Fortunately the fix was a simple trip to B&Q for a new rail.

Otherwise, the products are good and priced well to match. Assembly instructions are good to follow, with the occasional part requiring more attention.

20 de outubro de 2025
logotipo da Vernal

Resposta da Vernal

Dear customer,

We’re very sorry to hear that both of your purchases arrived damaged, and we truly understand how disappointing this must have been. We sincerely appreciate your patience and the effort you took to resolve the issue on your own.

Please rest assured that a dedicated representative will be in touch with you shortly via service-uk@vernalspace.com to look into your case and provide further assistance.

Best regards,
Vernal Customer Support Team

Avaliado com 3 de um total de 5 estrelas

Standing desk order - broken 1st desktop, which can`t be returned ;-(

Ordered one of their standing desks and this was dispatched quite quickly... For UK they have used EVRI for delivery.. found this annoying as their tracking system is largely useless... (they is no indication when packages will likely be delivered, so could never plan for deliveries). First desktop piece was found with 12" crack... got in touch with support (Oct 2nd) and it took about 1.5 weeks to get a replacement (as I kept being asked for further pictures from Vernal)..

Received 2nd desktop on 13th Oct and this one was fine (except for deep scratch on bottom.. but am ignoring this)... have since built up the desk and this is an excellent desk and works fantastically.

Rating has been reduced as when I asked about returning back 1st desktop I`m being told they will not collect this, so have a "spare" broken 1.5M X almost 1m desktop that I can`t use or store.. so I now need to likely saw it up and put in the skip.

The desk itself is fantastic.. but the length in getting a replacement part and that I now have to get rid of 1st desktop is quite annoying...

28 de setembro de 2025
logotipo da Vernal

Resposta da Vernal

Dear customer,

Thank you for taking the time to share such detailed feedback with us. We’re very sorry to hear about the issues you experienced with your first desktop delivery and the inconvenience caused by the replacement process and return handling. We truly appreciate your patience throughout, and we’re glad to know that you’re otherwise satisfied with the quality and performance of your standing desk.

To make sure this matter is properly followed up, a dedicated representative will be reaching out to you shortly from service-uk@vernalspace.com to assist with your case and explore a suitable solution.

Best regards,
Vernal Customer Support Team

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