Verto went above and beyond to support my business with a foreign investment payment. The team took the time to understand our setup, guided us clearly through compliance, and stayed responsive throu... Ver mais
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Veja o que dizem as avaliações
VertoFx is a dynamic new generational currency transfer platform. It has helped our cross border business in paying all our suppliers and vendors abroad. Their process seems seamless and the platform... Ver mais
A empresa respondeu
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... Ver mais
A empresa respondeu
I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Informações de contato
Reino Unido
- verto.co
4,6
Excelente
816 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ashley always gives a prompt response…
Ashley always gives a prompt response to our requests and not just prompt, the responses are always helpful to resolve our problems.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Jeremiah,
Thank you for this wonderful feedback! We are delighted to hear that Ashley consistently provides prompt responses that are also genuinely helpful in resolving your problems. That combination of speed and effectiveness is exactly what we strive for in our Customer Success Team. We'll be sure to pass along your recognition to Ashley!
The Verto Team
Swift and fast response
Swift and fast response. ALways available. Thank you Ashley
14 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Usman,
Thank you so much for this wonderful feedback! We are thrilled to hear that Ashley is consistently swift and fast with her responses, and that you feel she is 'always available.' Providing reliable and accessible support is a huge priority for us. We'll make sure Ashley sees your kind thank you!
The Verto Team
Highly recommend!
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
14 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Safwan,
Thank you so much for this excellent feedback! We strive to make our onboarding process very easy, clear, and transparent, and we're thrilled that was your experience. We are especially proud to hear that Shungu was on hand at every step to answer your questions. We'll be sure to pass on your recognition to him!
The Verto Team
Provision of excellent customer service…
Provision of excellent customer service with a support officer and smooth transactions within a short period
13 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Felix,
Thank you for this excellent feedback! We are delighted to hear that you experienced both excellent customer service from our support officer and smooth transactions completed within a short period. Providing a fast, reliable, and supportive experience is our main goal, and we are thrilled we hit the mark for you!
The Verto Team
It is great and they are supportive…
It is great and they are supportive always.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Osaf,
We appreciate this positive feedback. Hearing that our service is consistently great and that our team is always supportive affirms our commitment to our customers. Thank you for your review.
The Verto Team
Resposta da Verto
Hi Danapuri,
Thank you so much! We are delighted to hear you had a positive experience and that you feel we provided Good Service. We truly appreciate the feedback!
The Verto Team
Victoria from Verto was very quick and responsive. She responded to my request promptly and made me feel very comfortable
Victoria from Verto was very responsive. I was actually amazed at the speed and accuracy of responses gotten.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Verto
Hi there,
This is fantastic feedback—thank you so much! We are thrilled to hear that Victoria was very quick and responsive to your request, and that her speed and the accuracy of her responses amazed you. Making our customers feel comfortable and well-assisted is a key part of the Verto experience, and we will certainly pass on your praise to Victoria for her excellent work!
The Verto Team
Ashley followed up well
Ashley followed up well. Till task completion. Was patient as well as it took time to align for the call
Thank you
30 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Sandesh,
Thank you for this wonderful recognition! We are delighted to hear that Ashley provided outstanding service by following up effectively till task completion. We understand scheduling can be tricky, and we greatly appreciate you noting her patience while waiting to align on the call. We'll pass on your thanks to Ashley!
The Verto Team!
Victoria was warm and approachable
Victoria was warm and approachable, quickly identifying the problem and suggesting a practical solution. Her prompt response and calm approach made the troubleshooting session both efficient and reassuring.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Glory,
This is wonderful feedback, thank you! We are so pleased to hear that Victoria's approach was both warm and approachable, and that she was able to quickly identify the problem and suggest a practical solution. We value her ability to make troubleshooting sessions feel both efficient and reassuring. We'll make sure she receives this high praise!
The Verto Team
Getting better!!!!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Segun,
That is fantastic to hear! We love knowing that our efforts to continuously improve are making a difference. Thank you for the positive feedback—we'll keep working hard to get even better!
The Verto Team
Happy to be know about Verto
As a first time user, the app is easy to use. The time response to each click is fast so there is no panic.
19 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Mr Segun,
Thank you so much for this great feedback! We are thrilled to hear that, even as a first-time user, you found the app easy to use. We invest heavily in ensuring a high-performance experience, so knowing that the fast response time prevents any panic is great news. We appreciate your review!
The Verto Team
David was able to resolve some payment issues I had. It was such a huge relief.
David was able to resolve an issue I had
12 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Ifunanya,
We appreciate you acknowledging David's effectiveness in resolving the issues you experienced. Ensuring quick and satisfactory resolution
of payment concerns is a high priority for us. Thank you for your review.
The Verto Team
David wa very professional and very…
David wa very professional and very happy with the way the team handled my request
9 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi there,
Thank you for this feedback! We are thrilled to hear that David was very professional and that you were so happy with the way the entire team handled your request. We pride ourselves on working together to deliver a seamless, professional experience. We truly appreciate your recognition!
The Verto Team
Nice service and customer care.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Verto
Hi Ashar,
Thank you for this feedback! We are delighted to hear you received nice service and customer care. Providing a great experience is what we aim for, and we truly appreciate your recognition!
The Verto Team
Seemless transfers from naira bank…
Seemless transfers from naira bank account to uk bank account
4 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Yomi,
Thank you for this great feedback! We are thrilled to hear that your transfers from your Naira bank account to your UK bank account were seamless. Making cross-border, cross-currency transactions smooth and effortless is our main goal, and we appreciate you recognizing our efficiency!
The Verto Team
Thank you David
David resolved my recall request and communicated so clearly.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Antony,
Thank you for this great feedback! We are delighted to hear that David successfully resolved your recall request and that he communicated with such clarity. Handling complex situations with straightforward communication is a key goal for us, and we'll be sure to pass on your praise to him!
The Verto Team
Transaction delays & customer support
Honestly, my experience with the transaction delay is quite surprising as Verto had always been swift. The last three transactions took over 3weeks to complete.
However, Victoria was able to support through the process with prompt responses and tangible updates on the transaction's status.
Her support in this is invaluable, and we are glad to have worked with her during this time.
What she did differently
1. She reached out almost immediately after I logged a request for a telex.
2. She provides updates according to the timelines she had previously communicated. That screams Integrity.
3. Despite not being our account officer or direct contact, she stayed through the process with us, providing a progress report with professionalism.
Overall, I'd say the team should be more proactive and not wait for customer escalation.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Moyosola,
Thank you for providing such detailed and honest feedback about your recent experience. We are deeply concerned to hear that the last three transactions experienced significant delays, taking over three weeks to complete.
You are absolutely right—Verto's standard is swiftness, and a three-week delay is entirely unacceptable and does not reflect the service level we strive to provide. We sincerely apologise for the surprise and frustration this delay caused, and we are immediately investigating the root cause of these specific delays to ensure our systems and processes are performing reliably.
However, we are incredibly proud and grateful for your recognition of Victoria's truly invaluable support during this challenging time. Your detailed feedback highlights exactly what we value in our team:
We celebrate that Victoria reached out almost immediately and, crucially, provided updates that matched the timelines she communicated. This level of integrity is paramount.
We agree that her commitment to staying through the entire process, even while not being your direct account officer, demonstrates extraordinary professionalism and genuine care.
Your final comment about being more proactive and not waiting for customer escalation is a vital takeaway for our entire team. We are using this feedback to review our internal communication protocols to ensure we automatically inform customers of any status change or potential delay, ensuring you never have to escalate a request to receive an update.
Thank you again for your honesty. We are committed to ensuring your next experience returns to the swift, reliable service you expect from Verto.
The Verto Team
I got a fast and effective response…
I got a fast and effective response from Victoria and I really appreciate her eagerness to help me.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Charles,
Thank you for this wonderful feedback! We are delighted to hear you received a fast and effective response from Victoria, and we especially appreciate you noting her eagerness to help. That level of proactive support is what we strive for, and we'll be sure to pass on your appreciation to her!
The Verto Team
Verto is easy and Userfriendly It is…
Verto is easy and Userfriendly It is transparent I really trust using Verto platform for business and personal use especial if you get fundings outside your jurisdiction
28 de agosto de 2025
Avaliação não solicitada
Resposta da Verto
Hi Otgmagmail.com,
Thank you so much for this incredible endorsement! We are thrilled to hear you find the Verto platform easy and user-friendly, and that you value its transparency. Building a platform that users genuinely trust for both business and personal use—especially when handling funds outside your jurisdiction—is our absolute highest priority. We truly appreciate your confidence in us!
The Verto Team
Exceptional Support from Ashley—KYC Issue Resolved Seamlessly
I recently encountered a setback during the KYC verification process with VertoFX, which initially prevented me from completing onboarding. However, after reaching out to their support team, I was fortunate to be assisted by Ashley, who handled the situation with professionalism, clarity, and genuine care.
Ashley guided me through each step of the resolution process, ensuring that all documentation was properly reviewed and that my account could be verified without further delay. Her responsiveness and attention to detail made a potentially frustrating experience feel smooth and reassuring.
Thanks to Ashley’s support, I was able to complete verification and move forward with confidence. I truly appreciate her dedication and would like to extend my sincere thanks. VertoFX is fortunate to have someone like Ashley representing their team.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Verto
Hi Arian,
Thank you so much for taking the time to share your detailed experience. We understand that setbacks during the KYC verification process can be frustrating, and we are absolutely thrilled to hear that Ashley was there to turn that situation around for you! Her blend of professionalism, clarity, and genuine care is exactly what we strive for in customer support. We are incredibly proud that she guided you smoothly through the resolution, allowing you to complete your onboarding with confidence. We agree—VertoFX is truly fortunate to have Ashley on our team, and we will pass on your sincere appreciation!
The Verto Team
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