Excellent experience buying my Volvo EX30 from Vertu, Exeter. I met Fran on the day I dropped in for a chat and she followed me all the way through to test drive, advice and purchase. Very pleased wit... Ver mais
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Localização
Trocar localizaçãoMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Veja o que dizem as avaliações
Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... Ver mais
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The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... Ver mais
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Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... Ver mais
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Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - BMW Exeter
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Reino Unido
- 0330 012 2325
4,9
Excelente
350 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
From start to finish the service was excellent. I felt listened to and valued as a customer. There was no hard sell, just practical advice and support from Charlotte. Lots of communication again from Charlotte who also made collecting my beautiful new Mini an exciting day - complete with practical support for getting to know the car before we drove off!
17 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Good afternoon Gail,
Thank you so much for taking the time to share such a wonderful review. I’m delighted to hear your experience was excellent from start to finish, and that you felt listened to and valued throughout the process.
It’s fantastic to know Charlotte made everything smooth, supportive, and exciting — from offering practical advice with no pressure, to keeping you well‑updated, and finally making collection day special. It sounds like she went above and beyond to make sure you were completely comfortable with your beautiful new MINI before you set off, which is exactly the experience we aim to deliver.
Thank you again for your kind feedback — it really means a lot.
Kind regards,
Dean
My new car from Vertu Landrover Exeter.
The process of buying my new car from Vertu Landrover Exeter was seamless. The team are great and they make the whole experience worthwhile. Helen, Pete and Stuart are all very knowledgeable and that adds to doing business with them. Highly recommended.
17 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you, Terry, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience purchasing your new car from Vertu Land Rover Exeter was seamless from start to finish. It’s wonderful to know that Helen, Pete, and Stuart all contributed to making the process smooth, enjoyable, and worthwhile. Their knowledge and expertise clearly made a positive impression, and your high recommendation means a great deal to the whole team.
If there’s anything more we can help you with as you enjoy your new car, please don’t hesitate to get in touch.
Kind regards,
Liza
Just wanted to Vertu in Exeter for a…
Just wanted to thank Vertu BMW in Exeter for our lovely new 1 series bmw I would like to say a special thanks to Richard Perrett who goes above and beyond to look after the customer and makes each one feel special, many thanks also to the team Jenny and Stuart Edgecombe
13 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi Jennifer,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 1 Series, and it’s fantastic to know that your experience at BMW Exeter was such a positive one.
A special thank you for your kind words about Richard — he takes great pride in looking after his customers, and it’s lovely to hear that he made you both feel valued throughout the process. We’ll make sure your feedback is shared with him and the rest of the team.
Thank you again, Jenny and Stuart, for choosing us. We hope you enjoy every moment in your new BMW.
Kind regards,
Liza.
Scott was so helpful all the way…
Scott was so helpful all the way through the process. 10/10 would recommend Scott Hillier from Vertu Renault Exeter
14 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi Amber
Thank you for your fantastic feedback. We're delighted to hear that Scott was so helpful throughout the entire process. Your 10/10 recommendation for Scott Hillier at Vertu Renault Exeter means a great deal to us.
Kind regards
Dawn
My new Mini Countryman
My journey started back in 2025, when I visited BMW Mini in Exeter. After a successful Mini Countryman test drive with Charlotte Barlow, I placed my order. The support during the process was first class. Charlotte was always speedy with her replies to my many emails. Along came the day to collect my new car and the appointment was orchestrated down to the last detail when I was made to feel very special and I have never had an unveiling before- I even drove it straight out of the showroom!
12 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you for sharing such a lovely review. It’s wonderful to hear that your experience from test drive to collection was so smooth and enjoyable. Charlotte will be delighted to know her support, quick communication and attention to detail made the process feel special — including the unveiling and driving your new Mini straight out of the showroom. We’re thrilled you had such a memorable handover.
Many thanks,
Chloe
Very nice experience
Very nice experience buying the Velar i have just purchased . Kai and the team were more than helpful without being pushy. Can't fault the service I received.
7 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith
Great experience all round.
The staff are professional, knowledgeable, friendly and super enthusiastic.
Everything was completed without delay and the whole process was very smooth
7 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Good afternoon Jo,
Thank you for your lovely review. I’m really pleased to hear the team were professional, knowledgeable, friendly and enthusiastic — that’s exactly the experience we aim to deliver. It’s great to know everything was handled promptly and that the whole process felt smooth from start to finish.
Kind regards,
Dean
Great customer service
Great customer service by Ian. Made buying a car nice, simple and quick.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
CopilotHere’s a warm and professional reply for George’s review:
Hi George,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Ian provided great customer service and made the process of buying your car nice, simple and quick. He’ll be really pleased with your feedback.
We truly appreciate you taking the time to share your experience with Vertu BMW Exeter.
Kind regards,
Liza
Volvo Ventu Exeter
Great service from receptionist arrival - welcoming ? Valerie and service from Harrison -salesperson - fitted me in - and sorted with a new car very quickly
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi there,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received great service from the moment you arrived, and it’s lovely that Valerie made you feel so welcome. It’s also fantastic to know that Harrison was able to fit you in and help you secure your new car so quickly.
Your feedback is truly appreciated by the team at Vertu BMW Exeter.
Kind regards,
Liza
Happy Customer
Very happy with the service we received from Harrison Dibble of Vertu Volvo Exeter He was welcoming, helpful and informative throughout the whole purchase.
On the collection day we were warmly welcomed by a manager, again helping to make the whole process enjoyable.
1 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi Peter,
Thank you for your excellent 5‑star review. We’re delighted to hear that Harrison provided such welcoming, helpful and informative service throughout your purchase. It’s also wonderful to know that the warm welcome from the manager on collection day made the experience even more enjoyable for you.
Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience at BMW Exeter.
Kind regards,
Liza
No more sleeps
No more sleeps.
Great service from start to finish.
All handled by Gary. Top man.
1 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi William,
Thank you for your brilliant 5‑star review. We’re delighted to hear that your experience at BMW Exeter was excellent from start to finish. Gary will be thrilled with your kind words — he’s certainly a top man!
Enjoy your new car!
Kind regards,
Liza
Our salesman at Vertu Exeter was a very…
Our salesman at Vertu Exeter was a very socialable guy called Myers. He spent a long time helping us find the exact mini we wanted and there was no problem having it brought down from York. Everything about the transaction was explained clearly. The handover of the car had a very personal touch to it.The whole process was smooth and professional. Other dealerships could learn a lot from your customer focus approach and very competitively priced 'add ons'.
If we could give Myers 11 out of 10 we would. Thank you
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi Kate,
Thank you for your wonderful 5‑star review! We’re delighted to hear that Myers at BMW Exeter provided such a friendly, supportive and personalised experience. It’s great to know he took the time to help you find the exact MINI you wanted and arranged for it to be brought down from York without any trouble.
We’re also really pleased that everything in the transaction was explained clearly and that the handover felt personal and special. Your kind words about our customer‑focused approach and competitively priced add‑ons mean a great deal — and we know Myers will be thrilled with your “11 out of 10” praise!
Thank you again for taking the time to share such fantastic feedback.
Kind regards,
Liza
Highly recommended
From the start of the process to the final hand over everything was extremely smooth I could not fault a thing.
Myers made us feel very relaxed and kept us updated throughout the process.
Having the car covered in the showroom ready for us to reveal was a lovely touch.
Myers is without doubt a credit to BMW and Vertu
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly from start to finish and that Myers made you feel relaxed and well‑informed throughout. The showroom reveal is a special moment, and we’re glad you enjoyed that touch.
Myers will be thrilled to hear your kind words — he truly is a credit to both BMW and Vertu.
Kind regards,
Keith
The people at Vertu are amazing’
The people at Vertu Exeter were all extremely professional and friendly. Their attention to detail was amazing as indeed is my new car.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you for your wonderful review. We're delighted to hear that the team at Vertu Exeter were professional, friendly and showed great attention to detail. It’s fantastic to know you’re enjoying your new car as well.
Kind regards,
Keith
Great customer service in buying a Mini from the Vertu BMW/Mini dealership in Exeter
I bought a used 2023 5-door Mini Cooper from the Vertu BMW/Mini dealership in Exeter and was very impressed with their standard of customer service and found the whole process of part exchanging my car and purchasing the Mini an enjoyable experience. They were quick to contact me from my initial enquiry and in arranging a test drive and inspection of the car, and any queries/questions I had when purchasing and collecting the car were quickly answered. I wouldn't hesitate from purchasing another car from this dealership and would recommended it to others.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Thank you for sharing your experience. I’m delighted to hear that the team made the part‑exchange and purchase process so smooth and enjoyable. It’s great to know you felt well supported from your first enquiry through to collection, and we truly appreciate your recommendation. We hope you enjoy every mile in your Mini.
Many thanks,
Chloe
Hyundai of Exeter are an excellent…
Hyundai of Exeter are an excellent company. I bought a car last Saturday, for various reasons it was not suitable for me. I emailed Emma on Monday and with their help, I exchanged it for another car which I collected 5 days later. I now own a lovely car, that is perfect for me. As a female, in the past I have not had the greatest of experiences with attitude in garages. Dan and Emma and all the other staff members in Hyundai are welcoming, courteous and knowledgeable. Highly recommended
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Good afternoon. Thank you so much for taking the time to leave a review. I’ve noticed that your feedback for Hyundai Exeter has been posted on the BMW Exeter page. When you get a moment, please could you move it over to the Hyundai Exeter page instead? It’ll make sure the right team receive the recognition they truly deserve. Thank you again — it’s really appreciated! Kind regards, Dean
Great customer service
Cameron was really helpful! Great customer service
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Good afternoon Isla,
Thank you for your review. I’m really pleased to hear that Cameron was so helpful and delivered great customer service during your visit — that’s exactly what we aim for.
Kind regards,
Dean
Nice experience
The whole process of purchasing my Mini was a pleasure from the first contact with the sales person, Charlotte, to the hand over. Friendly and professional service.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi James,
Thank you for leaving this review. We are so pleased to hear that purchasing your MINI was such a pleasure from start to finish. It is great to know that Charlotte looked after you so well and that you received friendly and professional service throughout.
Your feedback is very much appreciated.
Kind regards,
Danielle
Friendly efficient salesman
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a wheelchair and there was no dropped curb near the main entrance door.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi there,
Thank you for your feedback. We're really pleased to hear that you found your salesman friendly, efficient, and clearly knowledgeable — it’s great to know you felt well supported throughout the process. We’re also glad he was able to print your documents when you mentioned your preference for hard copies.
We’re sorry to hear that the emailed documents felt a little confusing, and we appreciate you highlighting this — clear paperwork is an important part of the experience, and your comments will be passed on to help improve this.
Thank you as well for raising the issue regarding wheelchair access at the main entrance. The lack of a dropped kerb is a valuable and important point, and feedback like yours helps ensure we continue working towards a more accessible and inclusive environment for all customers.
Your review is truly appreciated.
Kind regards
Dawn
Adam Hallums talked to us pensioners…
Adam Hallums talked to us pensioners very sympathetically and with understanding. He was patient and answered our questions with clarity. He guided us through the process and with no pushiness. An excellent member of your staff. The other members we encountered, Leah and Emma, were also excellent to deal with.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Exeter
Hi William
Thank you for your wonderful feedback. We're delighted to hear that Adam Hallums supported you with such patience, understanding, and clarity throughout the process. It’s lovely to know you felt listened to and never pressured — Adam is indeed an excellent member of our team.
We also really appreciate your kind words about Leah and Emma. We're pleased to hear they were just as helpful and pleasant to deal with during your visit.
Your comments mean a great deal to us.
Kind regards
Dawn
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