Vertu Motors - BMW Sunderland Avaliações 

Resposta da Vertu Motors - BMW Sunderland

Há 16 horas

Thank you for your wonderful review.

We are delighted to hear that Matthew provided sound advice and reassurance throughout your experience. It's great to know that his support and guidance helped make the process straightforward and gave you confidence every step of the way.

Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.

Kind regards,
Keith

Resposta da Vertu Motors - BMW Sunderland

Há 16 horas

Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Resposta da Vertu Motors - BMW Sunderland

Há 4 dias

Good afternoon Muhammad,

Thank you for your wonderful feedback. It’s fantastic to hear Paul provided such a professional, friendly and stress-free experience throughout your journey. We’re delighted he kept everything organised ahead of your trip, kept you updated throughout and took the time to answer all of your questions, helping you buy with confidence.

It’s especially rewarding to hear that travelling from London was worthwhile and that Paul’s support made the whole process straightforward and enjoyable. Thank you for your recommendation and for recognising the effort Paul put into ensuring everything went smoothly.

Kind regards,
Dean

Resposta da Vertu Motors - BMW Sunderland

Há 7 dias

Thank you for your fantastic review. We're thrilled to hear that Kyle and Mathew provided a genuine 10/10 experience and were able to tailor the perfect deal for your new BMW X5. It's great to know they took the time to cover every detail and ensure everything was in place before you signed. Your recommendation and kind words mean a great deal to us, and we'll be sure to pass your feedback on to both Kyle and Mathew.

Kind regards,
Matthew

Resposta da Vertu Motors - BMW Sunderland

17 de ago. de 2026

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1T1708 Kind regards, Dean

Resposta da Vertu Motors - BMW Sunderland

16 de ago. de 2026

Thank you for your fantastic feedback. We're delighted to hear that Jess provided such excellent service and made your experience a positive one. We really appreciate your kind words and your 10 out of 10 rating.

Many thanks,
Chloe

Resposta da Vertu Motors - BMW Sunderland

16 de ago. de 2026

Thank you for your wonderful feedback. We're delighted to hear that Matthew provided such a friendly, professional and knowledgeable experience throughout your purchase. It's great to know that his clear communication, attention to detail and commitment to ensuring everything went smoothly helped make the process straightforward and stress-free. We hope you're enjoying your new BMW and appreciate your recommendation.

Many thanks,
Chloe

Resposta da Vertu Motors - BMW Sunderland

12 de ago. de 2026

Hi Dawn,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that Mark provided such excellent service during your experience with BMW Sunderland. It's wonderful to know that you found him friendly, helpful, and informative throughout your journey.

Providing knowledgeable guidance and a welcoming, customer-focused experience is exactly what we strive for, so your feedback is greatly appreciated.

We'll be sure to pass your kind comments on to Mark, who will be delighted to hear that he made such a positive impression.

Thank you again for choosing BMW Sunderland, and we hope to welcome you back in the future.

Kind regards,
Liza.

Resposta da Vertu Motors - BMW Sunderland

11 de ago. de 2026

Good afternoon Mel,

Thank you for taking the time to leave such a wonderful review. It's fantastic to hear that Steve provided the same excellent service you remembered from your previous purchase all those years ago. The fact that he recognised you instantly and kept you informed throughout the process made the experience even more special.

We're delighted that your F800GT was ready for collection so quickly and that everything went smoothly from your initial visit through to handover. It sounds like a great reunion with both Steve and BMW Motorrad Sunderland!

We hope you have many enjoyable rides ahead and create plenty of great memories on your new bike.

Kind regards,
Dean

Resposta da Vertu Motors - BMW Sunderland

8 de ago. de 2026

Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Resposta da Vertu Motors - BMW Sunderland

7 de ago. de 2026

Good afternoon Mr Stocker,

Thank you for your fantastic feedback, it’s great to hear you had such a positive experience from start to finish. We’re delighted Christopher provided such supportive and attentive service, ensuring everything went smoothly without any pressure. We really appreciate your recommendation and are pleased you felt so well looked after throughout.

Kind regards,
Dean

Resposta da Vertu Motors - BMW Sunderland

5 de ago. de 2026

Good afternoon Susan,

Thank you for your kind feedback, it’s great to hear Josh provided such a knowledgeable, friendly and helpful experience throughout your purchase.

Kind regards,
Dean

Resposta da Vertu Motors - BMW Sunderland

4 de ago. de 2026

Good afternoon Annabelle,

Thank you for your fantastic feedback, it’s great to hear you had such a positive experience from start to finish. We’re delighted Jess made such a memorable impression with her welcoming, professional and knowledgeable approach. It’s wonderful to know the process felt smooth, transparent and enjoyable throughout.

Kind regards,
Dean

Resposta da Vertu Motors - BMW Sunderland

2 de ago. de 2026

hank you for your wonderful review.

We're delighted to hear that you had such a positive experience purchasing your BMW and that the process felt smooth and comfortable throughout. It's great to know that our friendly and professional approach made such a positive impression.

We hope you're enjoying your new car and thank you for recommending Vertu Motors.

Many thanks,
Chloe

Resposta da Vertu Motors - BMW Sunderland

1 de ago. de 2026

Thank you for your kind feedback. We're delighted to hear you received excellent service and found the team friendly and helpful throughout your visit. It's wonderful to know everything was explained clearly and that your experience was such a positive one.

Many thanks,
Chloe

Resposta da Vertu Motors - BMW Sunderland

1 de ago. de 2026

Thank you for your wonderful feedback, Ray and Pauline.

We’re delighted to hear that you’re so happy with your new car and that the whole experience was such a positive one. It’s great to know that the team were attentive, caring and always willing to help, ensuring everything went smoothly from start to finish.

A special thank you for recognising Nicci and Kyle. We’re pleased to hear they were so friendly and informative, helping to make your experience a truly pleasant one. I’ll be sure to pass on your kind words to them.

We hope you enjoy your new car and thank you for choosing us.

Kind regards,
Matthew

Resposta da Vertu Motors - BMW Sunderland

31 de jul. de 2026

Hi Tolulope,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent service from the team at BMW Sunderland.

It’s especially wonderful to hear your kind comments about Paul Thompson. Going above and beyond to collect you from the station, assist with all of the paperwork, set up your apps, and take the time to explain the key features of your new car demonstrates exactly the level of customer care we strive to provide.

We’re also pleased to hear that Paul’s support didn’t end with the handover and that he has continued to provide outstanding aftersales service and follow-up assistance. Knowing that he made the entire experience seamless and stress-free is fantastic feedback and will mean a great deal to him.

Thank you again for your kind words. We’ll be sure to pass your feedback on to Paul and the wider team at BMW Sunderland, who will be delighted to receive it.

We hope you enjoy many happy miles in your new vehicle.

Kind regards,
Liza.

Resposta da Vertu Motors - BMW Sunderland

Atualizado em 31 de jul. de 2026

Thank you for your feedback, Lee. We're sorry that your experience did not meet your expectations. Our team carried out the alignment inspection and advised on items that may require attention in the future, with recommendations provided purely to help maintain your vehicle. Unfortunately, the rear alignment could not be adjusted due to seized eccentric bolts, which was explained at the time. Regarding the pricing, once you brought this to our attention, we processed the refund and explained the reason for the adjustment to you. We appreciate your comments and are always happy to discuss any concerns directly and provide further clarification.

Kind regards, Rebecca Lloyd - Aftersales Manager.

Resposta da Vertu Motors - BMW Sunderland

30 de jul. de 2026

Hi Euan,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you had a great experience with BMW Sunderland.

It’s wonderful to know that Paul Thompson took care of everything for you and made the process so straightforward. We’re especially pleased to hear that the handover was flawless and that everything went smoothly from start to finish.

Most importantly, it’s fantastic to hear that you love your new car. That’s exactly the outcome we hope for every customer.

Thank you again for your kind feedback. We’ll be sure to pass your comments on to Paul and the team, who will be delighted to receive them.

Kind regards,
Liza.

Resposta da Vertu Motors - BMW Sunderland

30 de jul. de 2026

Dear Mr Singh, whilst we have not concluded your compliant we will not comment in detail on this forum, however on balance it should be noted we do not feel your review is a fair reflection of the facts in all areas.
An independent inspection carried out by a totally unrelated BMW Dealership has found no evidence to support a number of your claims, and we have offered a fair resolution which includes supplying brand new BMW wheels and tyres for your car and carrying out any repairs related to the issue of incorrect wheel size.
The initial error was made by ourselves in 2023 where we did not check the wheel size of your car was correct. We apologised unreservedly for this and have offered to correct it for you
Subsequently your car has done a significant mileage over a number of years without fault and presumably passing scrutiny at MOT and service checks etc.
As soon as we were made aware of your issue we have offered to correct it and matters that are directly consequential.
We look forward to providing you a fair resolution and are committed to concluding matters as swiftly as possible.
Kind regards, Jeff Aynsley - Head of Business.