My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... Ver mais
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Localização
Trocar localizaçãoConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Veja o que dizem as avaliações
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... Ver mais
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Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... Ver mais
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Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - BMW Teesside
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Reino Unido
- 0330 012 3571
4,8
Excelente
235 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
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Resposta da Vertu Motors - BMW Teesside
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
The sales process was fragmented
The sales process was fragmented. It felt like we had to do all the chasing. When we called, we never seemed to reach the person requested, who sometimes did not call us back.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2V2110 Kind regards, Liza.
Excellent customer service
James was great in listening to what we needed from a car - and then finding us one that would meet our needs perfectly.
He kept in touch throughout the process and made it stress free.
Would highly recommended.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
A wonderful experience with Virtu…
A wonderful experience with Virtu Teesside.
Thoroughly professional and customer focused throughout.
Sam as my direct sales executive was as good as it gets, he left no stone unturned and was always a step ahead of me with my questions. He really knows his profession so well and a delight to do business with.
Also a really nice touch and experience with the senior manager Peter Cross who shared his thanks for the business one two separate occasions. That’s a first for me. Well don’t Vidtu Teesside.
The staff throughout are still friendly and top drawer thank you all.
Andrew
13 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning Andrew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy the level of service that you received from Peter and the team. We hope to see you again soon. Happy motoring, Dean
Vertu Stockton were great
Eddy and Maddy at Vertu Stockton were extremely professional and helpful. They answered all my questions and walked me through the process.
I am very pleased with my new car.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning, Brbara. Thank you so much for your kind words! We are so happy to hear that Eddy and Maddy were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Was treated with respect did not rush…
Was treated with respect did not rush me explained everything exceptional young man who sold me the car.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning, Anne. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
A good experience
The whole experience was one to remember in a good way the team looked after me from the start and Sam went above and beyond
6 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very satisfied with the whole process…
Very satisfied with the whole process from start to finish. Nothing was too much trouble and everything was explained in detail. Very happy with my new vehicle.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning, Karin. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent experience! Highly recommended!
Excellent experience! Jess was very friendly, informative and went above and beyond to accommodate our needs. Would highly recommend purchasing a car from Vertu BMW Teesside!
30 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Absolutely amazing customer service…
Absolutely amazing customer service from Micheal Deo, he explained everything about the car and extras if I wanted them, he was very thorough when demonstrating how the new car functioned and he talked me through how to operate the car in depth making sure I understood everything and was comfortable and happy along the way.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good afternoon Wendy. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Michael and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
All the staff and sales people were…
All the staff and sales people were very friendly and informative, nothing was too much trouble.
Very pleased with my used car- test drive and transaction was first class.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
My experience felt really personalised
My experience felt really personalised and Sean was great. Something I really liked was that he was proactive, which for me personally was reassuring and important when making such a big investment.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Sean and the team. We hope to see you again soon. Happy motoring, Kerry
Welcoming staff
Welcoming staff, very helpful and give enough time to ask questions.
Easy documentation including part exchange. Paid almost same price minus the hassle.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Hi all. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Excellent service from all of the…
Excellent service from all of the friendly staff at the Vertu Honda site Stockton
16 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Great service from James in the sales…
Great service from James in the sales team, from first meeting to the handover of my car everything was dealt with extremely well. Loving the new car so all is good
19 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
great service
Brilliant service from staff, they were up front and didn't try and force the sale.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Very considerate and helpful
13 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
The overall feel of the garage felt…
The overall feel of the garage felt very professional and trustworthy unlike other garages I had visited. The team were extremely attentive and helpful with everything. They were accommodating to my long working hours and worked around certain hours for phone calls and emails. The process was very easy and smooth - no mishaps or need for thousands of documents.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Excellent service from initial contact…
Excellent service from initial contact to picking up vehicle also travelled from Scotland well worth the journey 1st class in all aspects
11 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Good morning, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
10/10 service from all of the team
10/10 service from all of the team, special mention to Sam.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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