I had a lot of contact with Hopeton and Edward whilst buying my new car. This experience at times was quite stressful for me due to being in a car accident a few weeks ago. They were both super help... Ver mais
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Localização
Trocar localizaçãoUnit 21, Carousel Way, Riverside Retail Park, NN3 9HG Northampton, Northamptonshire, GB
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Veja o que dizem as avaliações
I had a very good experience purchasing my car. The process was smooth from start to finish, and the staff were friendly, helpful, and professional. They answered all my questions and made everything... Ver mais
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Car was ready when I arrived, I was shown the controls and how to use the monitor. In all a very pleasing experience
A empresa respondeu
Vertu Northampton All the staff at Vertu were very friendly and welcoming and we felt valued as customers. Shayne was excellent and could not have been more helpful. The whole experience was very p... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Citroen Northampton
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Unit 21, Carousel Way, Riverside Retail Park, NN3 9HG, Northampton, Northamptonshire, Reino Unido
- 0330 108 6557
4,6
Excelente
61 avaliações
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Respondeu a 96% das avaliações negativas
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Car was ready when I arrived
Car was ready when I arrived, I was shown the controls and how to use the monitor. In all a very pleasing experience
21 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good morning,
Thank you for your feedback, it’s great to hear your car was ready when you arrived and that the team took the time to explain the controls and monitor features. We’re delighted everything went smoothly and that you had such a pleasing experience.
Kind regards,
Dean
Ashley is the best!
13 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good afternoon Jo,
Thank you for your fantastic feedback. It’s great to hear Ashley made such a positive impression and provided such excellent service throughout your experience.
Kind regards,
Dean
Exceptional Customer service
Exceptional Customer service from the moment we arrived to when we collected the car. Ibrahim was absolutely brilliant and very helpful, polite and courteous as well as being friendly and approachable.
25 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you so much for your kind words! We are so happy to hear that Ibrahim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Ashley was very helpful and made the…
Ashley was very helpful and made the experience very easy especially as was first time doing the mobility scheme so he explained it all very well.
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Hi Sophia,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Ashley made your experience with Citroën Northampton so easy and enjoyable.
We understand that using the Motability Scheme for the first time can feel a little daunting, so it’s wonderful to know that Ashley took the time to explain everything clearly and guide you through the process. Providing helpful, informative, and supportive service is exactly what we strive for, and we’re pleased that Ashley made you feel confident every step of the way.
We’ll be sure to pass your kind feedback on to Ashley, who will be delighted to hear that he helped make your experience such a positive one.
Thank you again for choosing Citroën Northampton, and we hope you enjoy your new vehicle.
Kind regards,
Liza.
Brilliant service and Will the salesman…
Brilliant service and Will the salesman was first class helpful and very knowledgeable about the car. Been to 2 other dealerships and not a patch on Vertu
18 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you for your fantastic review.
We are delighted to hear that you received brilliant service and that Will provided such a positive experience. It's great to know that his knowledge, professionalism, and helpful approach helped you find the right car and made the process so straightforward.
We're especially pleased to hear that your experience stood out compared to other dealerships. Providing a friendly, pressure-free environment where customers are fully informed and in control is exactly what we strive for.
Thank you for choosing Vertu Motors and for your recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
A positive experience….
I had a lot of contact with Hopeton and Edward whilst buying my new car. This experience at times was quite stressful for me due to being in a car accident a few weeks ago. They were both super helpful and I couldn’t be more grateful.
Not once did I feel like they just wanted to sell me the most expensive car or add anything onto what I asked for.
I would definitely recommend the Vauxhall Northampton branch to friends and family.
20 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you for your wonderful review.
We are delighted to hear that Hopeton and Edward provided such helpful and supportive service throughout your car-buying journey. Following a recent car accident, we completely understand how stressful the process can feel, so it's fantastic to know that they helped make things easier and gave you the support you needed.
It's especially pleasing to hear that you never felt pressured and that their focus was on finding the right car for you, rather than simply making a sale. Providing honest, customer-focused advice is exactly what we strive for.
Thank you for your recommendation of Vertu Vauxhall Northampton. We truly appreciate your feedback and wish you many happy miles in your new car.
Kind regards,
Keith
I had a very good experience purchasing…
I had a very good experience purchasing my car. The process was smooth from start to finish, and the staff were friendly, helpful, and professional. They answered all my questions and made everything easy to understand. I'm very happy with my purchase and would happily recommend them to others.
23 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Copilot said:
Thank you for your wonderful feedback. We're delighted to hear that your car-buying experience was smooth from start to finish and that our team was friendly, helpful, and professional throughout. It's great to know you felt supported and well informed, and we're thrilled that you're happy with your purchase. Thank you for your recommendation.
Many thanks,
Chloe
Finlay
Finlay, who was dealing with the sale of my new car, managed to accommodate a quick handover on the day of collecting my new Nissan Juke.
24 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you for your wonderful feedback. We're delighted to hear that Finlay was able to accommodate a quick handover when collecting your new Nissan Juke. I'll be sure to pass on your kind comments, and I'm sure he'll be pleased to know his efforts made your experience a positive one.
Many thanks,
Chloe
friendly professional advice explained…
friendly professional advice explained in layman terms by Rachael was second to none. very pleased
14 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Resposta da Vertu Motors - Citroen Northampton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP04MM0907. Kind regards, Selina
A1 sales person
Our sales person , Finlay very pleasant and knowledgeable
26 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Hi Gary,
Thank you for your kind feedback.
We’re delighted to hear Finlay provided such pleasant and knowledgeable service during your visit.
Kind regards,
Danielle
Vertu motors at its worst.
I purchased a new Citroën Berlingo from Vertu in mid 2025 and 6 months later Saga insurance called to say we cannot insure you further as we do not insure vans. Somewhat shocked, I called the dealer and was told not to worry and I received an email from them stating you are driving the car version of the Citroën Berlingo which i forwarded to the insurers. The email was rejected and Saga insisted the dvla classed my vehicle as a van despite having windows all round and 5 seats.
Saga did explain to me that this problem had been highlighted recently with certain Berlingos designated 130 max. Saga apologised for insuring my vehicle in the first place but could no longer provide cover once this problem came to light. The dealers made some efforts to rectify the situation and said they were not aware if this problem at any other Citroën dealerships.
After being told there was nothing they could do, the result was Vertu had sold me a van as a car and just left me to it.
I had to use it with restricted speed limits and insure it as a van. The dealer offered to buy the car back at 6 months old at a loss of over ten thousand pounds for their mistake. I also tried to contact Vertu's head office and speak the the CEO Robert Forrester to explain the tactics his sales operatives were operating but my efforts fell on deaf ears. I expect to take risks buying from a disreputable business, but buying a new vehicle from a main dealership and then be completely shafted is shocking.
Mr Forrester may enjoy the arrogance in knowing that he can sell vehicles to the public knowing full well, that when the poop hits the fan, he can just dismiss you with no consequences because the company is so large. I am a sole trader and take great pleasure in having the same customers for over thirty years without ever having to use advertising.
It's a shame that a large business such as Vertu operates in this manner and they could learn a lot from a smaller business regarding customer relations.
Lastly, as a family, we have purchased six vehicles from the branch in question over a 5 year period. I completely trusted Vertu but they certainly bit me on this one but never again. If you purchased a Citroën Berlingo from the end of 2024 to early 2026 please check your log book and make sure it says Car and not LGV. If it dies say LGV you will need to insure as a van and you will be restricted to 60mph on duel carriageways and other roads except motorways.
Don't give up if you end up in a battle with Vertu and it's taken 6 months for the Motor ombudsman to contact me to start the process. It's pretty certain that Vertu will win, but it at least gets it out there in public. Vertu's response is lame and I notice on here that you get a token reply from an agent concerned for your compliant to fool others into thinking they are on the case. I could not post this review earlier in the year because have been waiting for the Motor Ombudsman to agree to take the case on.
26 de junho de 2026
Avaliação não solicitada
Seamless pickup and the staff very…
Seamless pickup and the staff very helpfull especially
Will.
16 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good afternoon Brian,
Thank you for your review. It’s great to hear that your pickup was seamless and that the team were so helpful, especially Will. That kind of support really makes a difference to the overall experience.
Kind regards,
Dean
Great friendly experience made the …
Great friendly experience made the whole experience of buying a car easy and enjoyable. Highly recommend buy from them
6 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you for your lovely feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process friendly, easy, and enjoyable from start to finish. Creating a smooth and pleasant experience for our customers is exactly what we aim for, so it’s great to know we delivered.
Thank you as well for your recommendation — it means a great deal to the team.
We hope you enjoy your new car and look forward to seeing you again in the future.
Kind regards,
Keith
Vertu Northampton
Vertu Northampton
All the staff at Vertu were very friendly and welcoming and we felt valued as customers. Shayne was excellent and could not have been more helpful. The whole experience was very pleasant and we would definitely recommend this dealer. Many thanks.
8 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good morning Hilary,
Thank you for your review. It’s great to hear that you felt welcomed and valued from the moment you arrived, and that Shayne provided such helpful support throughout. We’re delighted the whole experience was so pleasant and we really appreciate your recommendation.
Kind regards,
Dean
I started my quest to buy a Citroen eC5 in November 2026
I started my quest to buy a Citroen eC5 Aircross in November 2025. I placed an order with Evans Halshaw in Bedford, and was let down badly by them and the delivery of the car was put back to July of this year. I approached Vertu Northampton and was in contact with Shayne, one of their very friendly and knowledgeable sales personnel. I'm now the proud owner of a Citroen eC5, after only a week and a half of placing my order. Thank you Vertu Northampton for making my dreams come true! Peter
4 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good afternoon Peter,
Thank you for your review. It’s great to hear that despite your earlier experience elsewhere, Shayne and the team were able to turn things around so quickly for you. Delivering a smooth and efficient process really makes a difference, and we’re delighted you’re now enjoying your new Citroën eC5.
Kind regards,
Dean
Reasonably efficient
Reasonably efficient. Difficult with people on days of with no update on progress. But generally easy
4 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Thank you for your honest feedback. I’m glad to hear the overall process felt reasonably easy, though I’m sorry that communication dipped when certain team members were off — that can be frustrating when you’re waiting for updates. Your comments are appreciated and will certainly help highlight where things can be smoother.
Many thanks,
Chloe
The best guy for the job....Ashley D.
Ashley was brilliant. He helped me choose and select my car for motability. He was patient and understood exactly what i needed. A brilliant sense of humour and good communication throughout.He showed me around the car and set up all the technical stuff. Definitely would recommend this guy to anyone who likes a good laugh and a professional service at the same time. Lovely guy, with a lovely smile.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Hi there,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Citroën Northampton.
It’s fantastic to know that Ashley provided such brilliant support in helping you choose your Motability car. Being patient, understanding your needs, and making the process enjoyable is exactly what we aim for — and it sounds like his sense of humour made the experience even better!
We’re especially pleased to hear that he took the time to show you around the car and set everything up for you, ensuring you felt confident and comfortable before driving away. Your kind words about his professionalism and friendly approach will mean a great deal to him.
Thank you again for your recommendation and for choosing Vertu Motors.
Kind regards,
Liza.
Our sales man ,William Gilbert was…
Our sales man ,William Gilbert was fantastic. He explained everything in detail, helped fill forms in.
13 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good afternoon Judith,
Thank you for your review. It’s great to hear that William provided such fantastic support, explaining everything clearly and helping you through the paperwork. We’re pleased you had such a positive experience.
Kind regards,
Dean
Very professional operation.
The whole process from initial contact to driving our Nissan Juke vehicle away was very smooth and professional. Charlie is a good asset for Vertu.
11 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Citroen Northampton
Good afternoon David,
Thank you for your review. It’s great to hear that the whole process was smooth and professional from start to finish, and that Charlie made such a positive impression. He’ll be pleased to know he’s seen as a real asset.
Kind regards,
Dean
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