Mark was absolutely brilliant, couldn't believe after one week driving away with a brand-new car. So thank you to mark, what a lovely helpful sales representative you have got there so thank you so mu... Ver mais
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Localização
Trocar localização156-182 Bristol Street, B5 7AZ Birmingham, West Midlands, GB
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Veja o que dizem as avaliações
⭐⭐⭐⭐⭐ I had a fantastic experience with Ford, and I would especially like to thank Peter Gailitis for his outstanding customer service. Peter was extremely helpful, professional, friendly an... Ver mais
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The team were incredibly helpful and friendly throughout the process. Jamie and Pete G were both extremely knowledgeable about the car and the range of extras available, making everything easy to unde... Ver mais
A empresa respondeu
Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process cal... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Ford Birmingham
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, Reino Unido
- 0330 108 8740
4,7
Excelente
76 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service as always
Great service as always, A big thank you to Damian Williams for all his help when ordering my new car,if I have a question about the car he’s aways at the other end of the phone it’s a big 10/10 for his service.
3 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for your fantastic review. We’re delighted to hear that you continue to receive great service from us. A big thank you as well for recognising Damian — it’s wonderful to know he’s been so helpful throughout your new car order and always there to answer your questions whenever you need him.
We really appreciate your 10/10 rating and your continued trust in us.
Kind regards,
Matthew
Lovely experience from start to finish
Lovely experience from start to finish; easy trouble free new Focus purchase all done over the phone, Damien was exemplary and a delight to deal with 😎
4 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Hi Mr Crump,
Thank you so much for your lovely feedback. We're delighted to hear that you had a smooth and enjoyable experience from start to finish. It’s great to know that your new Focus purchase was effortless and could be completed over the phone without any trouble.
Damien will be thrilled to hear your kind words — he takes great pride in delivering excellent customer service, and your comments are truly appreciated.
Thank you again for taking the time to leave your review.
Kind regards,
Liza
Contacted Ford Birmingham where…
Contacted Ford Birmingham where Bradley, from the start, was great to deal with. Help and advice was (and still has been after taking ownership of our vehicle) always there. He even took time to read my (rather long) emails.
He went above and beyond. Nice to know that this kind of service can still happen.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for sharing such a thoughtful review. We’re delighted to hear that Bradley provided great support from the very start and continued to be helpful even after you collected your vehicle. It’s wonderful to know he took the time to read your emails and went above and beyond throughout the process.
Service like this really does make a difference, and we appreciate you highlighting it.
Kind regards, Keith
Customer Service was great
Customer Service was great , excellent sales manager Mark Selby was very helpful 👍
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good afternoon Nell,
Thank you for your review.
I’m really pleased to hear you received great customer service, and it’s fantastic that Mark Selby was so helpful throughout your visit. Feedback like this means a lot to the team at Ford Birmingham.
Kind regards,
Dean
The staff were helpful
The staff were helpful, and made the process easier!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Hi Helen,
Thank you for leaving this review. We are pleased to hear that the staff were helpful and made the process easier for you. Your feedback is appreciated.
Kind regards,
Danielle
Huge thanks to Andrew Waring at Vertu…
Huge thanks to Andrew Waring at Vertu Birmingham for his outstanding service and communication throughout.
I initially had a truck reserved with the Gloucester dealership, and Eddie there was great to deal with. Unfortunately, due to circumstances beyond anyone’s control, the deal couldn’t proceed, but the refund was handled quickly and professionally.
Andrew then stepped in at the Birmingham site and made the whole process seamless, resulting in an amazing truck and a great overall experience.
Well done Vertu, and well done to both gentlemen — highly recommended!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good morning, Thomas,
Thank you for taking the time to leave such a detailed and thoughtful review. I’m really pleased to hear that both Eddie in Gloucester and Andrew in Birmingham provided you with great service throughout your experience. Although it’s unfortunate that the original deal couldn’t go ahead, I’m glad the refund was handled quickly and professionally.
It’s fantastic to hear that Andrew then stepped in and made the rest of the process seamless, leading you to an amazing truck and a smooth overall experience. Your recognition of both gentlemen is greatly appreciated — I’ll be sure to pass on your kind words.
Thank you again for the recommendation and for choosing Vertu.
Kind regards,
Dean
Vertu west bromwich
We went to the West Bromwich branch. Jon Parker and all the staff we dealt with, were brilliant. Very pleased with the service. In particular Jon went the extra mile to find us a car that suited our needs. No pushiness, which you get a lot of when trying to choose a car.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good afternoon Susan. Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Mark Selby - Ford Vertu
Mark Selby is an absolute credit to the Ford company.
His demeanor and manner were exceptional. From the initial meeting, I was made to feel welcome and comfortable. Everything was clearly explained, I was always kept updated through the whole process which wasn't long. When I collected my first motorbility vehicle I felt like I had won the lottery, I was made up and felt so special. I was given a first class treatment from Mark, how the vehicle was presented to the guidance of working of the vehicle. I am extremely happy and thoroughly recommend 😊 Thank you kindly.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Car purchase …
Mark Selby made this whole transaction seamless. Found exactly what I was looking for. Kept me updated throughout and explained every part thoroughly. Really please with my new car.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
5* service = 1 very happy customer!
I couldn't be happier with my new Puma and the service I've received from Vertu Ford Birmingham. Dean was so friendly and professional and answered all my questions (even the ridiculous ones) as I was definitely a nervous customer having never driven an automatic or electric car. Dean explained all the available options clearly and I didn't feel pressured into making any hasty decisions. On the day of collection Dean took me for a practice drive and set everything up to ensure I felt confident driving home on my own. I would definitely recommend the Birmingham branch and thank you Dean for all your help! Fantastic service!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good afternoon Wendy. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Dean and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Laura M
Laura M. Was exceptional with her help and knowledge
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very Good Experience
My experience with Vertu in Birmingham was great. Mark Selby was my contact and he was efficient, courteous and professional throughout.
I live in Farnham, which is 2.5 hrs away, but I would be happy to make that trip again to deal with this dealership and Mark in particular. Very professional outfit
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Repeat happy customer
This is my 4th car from this dealership. Mark was really helpful and supportive through out the process, going above and beyond to make the experience as smooth as possible.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent service
Excellent service, highly skilled customer care. Good experience!. Definitely recommend Vertu Motors.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good morning, John.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Very happy customer
Excellent information and communication during the entire process. Pictures and descriptions were spot on. The dealership even arranged for a personalised video of the car to be taken and sent.
Many thanks to Dean at Vertu Ford Birmingham for his first rate customer care.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Dean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Absolutely brilliant service
Absolutely brilliant service, I was blown away by the slight reveal video sent to me before I came to collect my car, lovely personal touch. Thank you so much 🙏🏻
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Extremely helpful and informative…
Extremely helpful and informative willing to go above and beyond 👌
29 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Absolutely fantastic service..
I had the most fantastic service from Dean @ Vertu Motors Bristol Street Burmingham! Dean had the patience of a saint & made sure I was kept fully informed throughout the whole process of purchasing my gorgeous car.. The video sent was a lovely touch as I live 45 miles away .. Thankyou so much for everything, I will definitely be back and recommend you 110% 👌
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Everything went very smoothly
Everything went very smoothly. All the staff I either met or spoke to on the phone were very helpful and responsive. At no point did I feel pressured into buying the vehicle, which I have felt when dealing with other companies. The salesperson I dealt with could not have been more helpful before before and after the sale.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Good afternoon Christopher. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
What a truly refreshing experience at…
What a truly refreshing experience at Vertu-Birmingham.
I had an idea of what I was looking for in a used vehicle. The staff were so helpful, providing additional video footage and answering my many questions with honesty, without the usual sales patter.
On arriving at the Bristol Road showroom, I was greeted by Peter Gailitis, who was polite and very professional. He assisted with the test drive and was thoroughly helpful, nothing seemed like too much effort.
I am pleased to say that Peter’s colleagues were equally helpful, when I had to make some calls to clarify some choices I had made.
The car is great, better than I had hoped and in my opinion great value for my money.
Highly recommend Peter and his colleagues if you are interested in a new or used car. They have great product knowledge and treat you respectfully as a customer, rather than using hard sell tactics.
Thank you.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Ford Birmingham
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Peter and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Chloe
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