Mollie was wonderful and made the whole process of swapping our Kuga for a new one very easy. She was extremely kind, patient and professional without being pushy and I really appreciated that she spe... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Holly the Sales Advisor made me feel so at ease when I was feeling very anxious about test driving the puma. Before we went out she talked to me thoroughly about the car I was interested in and explai... Ver mais
A empresa respondeu
What a difference between Ford services. Vertu couldn’t have been any more helpful! We had a dilemma when my daughter had lost her lock and wheel nut for her Fiesta. It wasn’t a problem as R... Ver mais
A empresa respondeu
When to the Ford Vertu garage in Bromley to look for a second hand car Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble Sorted a f... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Ford Bromley
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Masons Hill, BR2 9HS, Bromley, Kent, Reino Unido
- 0330 108 98801
4,3
Excelente
74 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant service from all staff…
Brilliant service from all staff especially Callum & Jessica- communication excellent - and very patient helpful staff which led to a successful purchase
2 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear that Callum and Jessica provided such brilliant service and that their excellent communication, patience and support helped make your purchase a success.
We truly appreciate your kind words and will be sure to pass them on to both Callum and Jessica.
Kind regards,
Matthew
No update from them
Went to pick up car monday night after work , when saw it had scratches on the car bonnet , told them about this was told I would get a call from the sales team Tuesday I thought I would give them opportunity to call to see what they can do, now I am left with a car that has lots of scratches on the bonnet
1 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and can understand how disappointing and frustrating this must be, especially after collecting your vehicle and expecting it to be presented to the highest standard.
It's particularly concerning that you highlighted the scratches on the bonnet at handover and were advised that a member of the sales team would contact you. We would like the opportunity to resolve this matter and work towards a suitable resolution. I will be in contact today to discuss this.
Thank you for bringing this to our attention, and I hope we can restore your confidence in our dealership. Kind regards, Kelly Davenport. Used Car Sales Manager
Vertu Ford, Bromley, fails to find a conspicuous electrical fault
This report relates to Vertu Ford in Bromley.
My elderly sister took her car to the service department of Vertu Ford in Bromley. Her car had broken down 2 or 3 times with an electrical fault. Each time, a fuse was blown and the car stopped working. She asked them to give her car a thorough check and identify the cause of these breakdowns. Vertu Ford duly carried out a detailed check of the car and reported dirty contact in the fuse box. They cleaned the contacts, and also checked various other things on the car, and charged her £234. A few days later, the car broke down with the same fault. Given the situation, my sister took her car instead to an auto-electrician who found a totally different fault (a lead had been rubbing somewhere, exposing bare wires, and causing a short). He fixed the problem for £150. The actual problem was not spotted at all by Vertu Ford.
I therefore wrote to Vertu Ford requesting a full refund. The very least they could do is, as I asked, to provide my sister with a refund, and apologise for the inconvenience caused. Their failure had the potential to cause an accident. Instead, they simply ignored my letter and have done nothing. Beware of this company. We would not use again.
Postscript added after Vertu Ford's reply to my post above: In subsequent direct email communication, Mr. Gibson refused to provide any refund at all, despite admitting to having completely failed to diagnose the problem that was causing the car to breakdown. Whilst the reply from Mr. Gibson is very polite, the reality is the company kept the money and gave a hopeless service. This reinforces my previous recommendation i.e. do not use this company.
22 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for taking the time to leave your review.
We are very sorry to learn about the issues your sister experienced and the inconvenience caused by the repeated breakdowns of her vehicle. We appreciate how frustrating it must have been for her to experience the same fault again so soon after our inspection and repair work.
We are also disappointed to hear that the underlying cause of the problem was not identified during her visit to our dealership, particularly as she had specifically requested a thorough investigation into the recurring electrical fault. We understand the concerns this has raised and the loss of confidence it has caused.
Additionally, we apologise for any frustration caused by the lack of response to your correspondence. We recognise that customers expect their concerns to be acknowledged and taken seriously.
We thank you for bringing this matter to our attention and are sorry that, on this occasion, our service did not meet the standards your sister was entitled to expect.
Kind regards,
Martin Gibson
General Manager
Friendly and Attentive.
I had a great experience purchasing my car from this dealership and would definitely recommend them.
From the beginning, everything was handled smoothly and professionally. Gabrielle was especially helpful throughout the process; she was friendly, knowledgeable, and always happy to answer any questions I had. I never felt pressured at any point, which made the whole experience much more comfortable.
One of the highlights was the home delivery service, which made things incredibly convenient. Nabil delivered the car and provided excellent service; he was punctual, polite, and took the time to explain everything clearly.
Overall, a very positive experience from start to finish. I’m really happy with my car and the level of service I received.
16 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Gabrielle & Nabil were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fabulous service we are extremely happy…
Fabulous service we are extremely happy with our new car
15 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Good afternoon Angela,
Thank you for your review. It’s great to hear you received such fabulous service and that you’re extremely happy with your new car.
Kind regards,
Dean
Excellent company and Callum at the…
Excellent company and Callum at the Bromley branch was brilliant, very knowledgeable and not pushy. Explained everything clearly so I’m absolutely delighted with everything!
9 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Good afternoon Dave,
Thank you for your review. It’s great to hear that Callum provided such knowledgeable, pressure‑free support and explained everything clearly. We’re delighted you’re so pleased with your experience.
Kind regards,
Dean
The staff were all really friendly and…
The staff were all really friendly and welcoming when I was buying my car. Jordan sat at the desk looking for ages to try and find me the perfect car, if I wasn’t happy, he’d keep looking until we found the one I wanted.
Will definitely be going back in the future
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you so much for your kind words and for taking the time to leave us such a great review. We’re delighted to hear that you felt welcomed by the team and had a positive experience with us.
I’ll be sure to pass your feedback on to Jordan – he’ll be really pleased to know his effort and dedication in helping you find the perfect car made such a difference. We always aim to make sure our customers drive away completely happy, so it’s fantastic to hear that came through.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
Holly very good sales & helpful.10/10.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for your lovely feedback. We’re delighted to hear that Holly was so helpful and provided such great service. A well‑deserved 10/10 from you means a lot.
Many thanks,
Chloe
Holly the Sales Advisor made me feel so…
Holly the Sales Advisor made me feel so at ease when I was feeling very anxious about test driving the puma. Before we went out she talked to me thoroughly about the car I was interested in and explained everything to me. She was very friendly and had a calming influence and had a good understanding of the puma.
12 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Holly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
What a difference between Ford…
What a difference between Ford services.
Vertu couldn’t have been any more helpful!
We had a dilemma when my daughter had lost her lock and wheel nut for her Fiesta.
It wasn’t a problem as Ryan came out straight away and checked every master key (unfortunately didn’t fit) so took a photo and said a new key would be made and ready in 3-4 days.
Collected today and problem solved.
I’m leaving a positive review as we experienced such a different response at the Crayford branch. They never mentioned that it is possible to take a photo to get a key made. They just suggested having to break off the locks and replace for £50 each tyre.
Thankyou so much Vertu for a completely different experience of friendly helpful staff. Great service from the parts team
22 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Hi there,
Thank you so much for taking the time to share such detailed and positive feedback. We're delighted to hear that the team at Vertu were able to help resolve your daughter’s issue so quickly and efficiently.
It’s great to know that Ryan went straight out to assist, checked all available options, and then arranged for a replacement key to be made in such a straightforward way. We completely understand how stressful situations like that can be, so it’s wonderful to hear it was handled smoothly and without unnecessary complications.
We also really appreciate you highlighting the difference in approach compared to your previous experience elsewhere. Providing practical, helpful solutions and friendly service is exactly what we aim for, so your comments mean a great deal — especially for the parts team.
Thank you again for your kind words — we’re so pleased we could help.
Kind regards
Dawn
Friendly and professional service
5 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Hi Teresa
Thank you for your lovely feedback. We're really pleased to hear you experienced friendly and professional service — that’s exactly what we aim for every time.
Your comments are truly appreciated.
Kind regards
Dawn
Thanks for making buying a new car so smooth and painless!
The process of buying a car was straightforward from start to finish and, once the car arrived and was ready for collection, Gary was meticulously helpful in every respect - answering my many (and often stupid) questions and spending time to explain all the paperwork and the in-car systems that have clearly moved on significantly since my previous car! Thanks Gary for all your help - you're a star!
30 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Good morning Robert,
Thank you for your great review. We’re really pleased to hear the buying process felt straightforward from start to finish and that collecting your car was such a positive experience.
It’s lovely to know Gary took the time to answer your questions, explain the paperwork clearly and help you get familiar with the in‑car systems, especially with how much things have moved on. Making sure everything feels clear and comfortable is exactly what we aim for.
We hope you’re enjoying your new car and wishing you many happy drives ahead.
Kind regards,
Dean
Thoroughly recommend
Mollie was wonderful and made the whole process of swapping our Kuga for a new one very easy. She was extremely kind, patient and professional without being pushy and I really appreciated that she spent a lot of time explaining the new car's features to a very nervous driver. I can't praise her enough.
2 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Good morning,
Thank you for your review. It’s lovely to hear how supportive Mollie was throughout the process, making everything easy and pressure‑free. Her patience, kindness, and clear explanations — especially taking the time to reassure a nervous driver — clearly made a big difference, and she’ll be delighted to read your praise.
Kind regards,
Dean
Service Department @ Ford Bromley blew up my engine
I had my wet belt replaced my Ford Bromley, as soon as left the dashboard lit up with engine failure. Left the car with them, they replaced the oxygen senor at a additional cost. Driving on the motorway, a strong smell of petrol and the petrol tank was empty. I rescued by Green Flag, the car limped into Ford Bromley and they replaced a few things. On a short journey more petrol was being consumed and eventually the car stopped due to empty tank. The service department at Ford Bromley is run by inexperienced amateurs and fix cars using Haynes manual.
9 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Hi Errol,
Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced following the work on your vehicle.
I understand your car is currently back in our workshop, and I’d like to reassure you that this is being taken very seriously. The problems you’ve described are clearly not acceptable, and we fully appreciate how frustrating and inconvenient this situation must have been for you.
Our management and technical teams are actively investigating the root cause of these issues while your vehicle is with us, and we are committed to ensuring that everything is resolved thoroughly and correctly before the car is returned to you.
We truly value your feedback, even when it highlights where we have fallen short, as it allows us to address concerns and improve.
Thank you for your patience while we work to put this right.
Kind regards,
Martin Gibson
General Manager
Les Bellchambers and his Manager Steve…
Les Bellchambers and his Manager Steve made the trade in and new purchase smooth and painless
2 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you so much for sharing your experience. We're delighted to hear that Les and Steve made your trade‑in and new purchase feel smooth and stress‑free. They’ll be thrilled to know their support made such a positive impact.
Many thanks,
Chloe
I'd definitely recommend Vertu Ford Bromley
I'd definitely recommend Vertu Ford Bromley to friends and family because of the excellent service, professionalism and politeness without undue pressure to purchase extraneous add ons. Our sales person was very professional and appreciated a follow up call to check if everything was ok. Happy to recommend this company for the purchasing of a used vehicle.
14 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Good afternoon Maria,
Thank you for such a thoughtful review. I’m really pleased to hear that you experienced excellent, professional and polite service, and that you felt comfortable without any pressure around add-ons. It’s great to know the follow-up call was appreciated and helped round off the experience. We really value your recommendation and are glad we could support you with your used car purchase.
Kind regards,
Dean
Callum is polite, well informed and easy to talk to which made buying my car an enjoyable experience.e buying my
Callum was polite and easy to talk to. He listened to my requirements about the the model, age and low mileage of the car I wished to buy. A test drive of a similar car in stock in Bromley was arranged a few days later which gave me the opportunity ask about the differences between the car I wanted to buy and the car I was selling. Callum inspected my Kuga which I wanted to part exchange and gave me a valuation. We looked at some of the available cars on line which met my requirements. Having chosen the car, Callum explained and discussed the benefits of various add on extras to the cost. having chosen those that I wanted the paperwork was easy and copies were printed off for me.
Callum notified me a couple of days later that the car had arrived and was ready for me to inspect and test drive. Three days later I collected it.
It was a very seamless, easy process as Callum kept me informed at each stage of the transaction. In no way did I feel pressurised into buying the car. Thank you Callum.
24 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear how well Callum looked after you throughout the entire process. It’s wonderful that he listened carefully to your requirements, arranged a helpful test drive, and guided you through the differences between your previous car and the one you were looking to buy.
We’re pleased to know the part‑exchange, valuation, and paperwork were all handled smoothly, and that Callum kept you fully informed at every stage. It’s especially great to hear that you never felt pressured — just supported — while choosing the right car for you.
Your kind words mean a great deal, and we’ll be sure to pass your thanks on to Callum.
Fantastic experience from start to finish!
I recently visited Vertu Motors to upgrade my car and had a brilliant experience working with Callum. He took the true 'customer-first' approach, taking the time to understand exactly what I was looking for without any pressure.
Even though the car I chose had to be transported down from Scotland, Callum kept me updated throughout the entire wait. The turnaround was incredibly impressive—I picked out the car on Friday and was driving it home by Wednesday. If this is the standard Vertu Motors sets, I couldn’t recommend them enough!"
17 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience. We’re delighted to hear that Callum took a genuine customer‑first approach, understood exactly what you were looking for, and kept you fully informed throughout the process. It’s great to know the vehicle transfer was handled so efficiently and that you were able to drive your new car home so quickly. Your kind recommendation is very much appreciated.
Kind regards,
Matthew
A straightforward and efficient car-purchasing process
The whole process from initially booking an appointment to viewing the car we were interested in, taking it out for a test drive and then purchasing the car was very straightforward. All this was carried out under the guidance of a sales executive who was patient and knowledgeable.
1 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience with us. We’re pleased to hear that the entire process — from booking your appointment through to viewing, test driving, and purchasing the car — was straightforward and smooth. It’s great to know that our sales executive provided patient, knowledgeable guidance throughout, helping make the experience clear and comfortable for you. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
The staff were all very friendly and helpful.
The staff were all very friendly and helpful, finding out what I wanted, making suggestions and helping me to find the right car. Overall I was very pleased with the service provided and the car I eventually bought.
21 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Bromley
Hi there,
Thank you for the lovely review. It’s great to hear the team were so friendly and helpful, taking the time to understand what you wanted and guide you toward the right car.
Really pleased you’re happy with both the service and your final choice.
Kind regards,
Kerry
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.