A huge thank you to the team at Vertu Ford Durham for making my purchase of a used car very easy indeed! I haven't experienced such a fine level of customer service in years... A special thank you... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoHigh Street, Carrville, DH1 1AU Durham, County Durham, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Buying this car was a very good experience. The salesperson Aqib Aslam was very pleasant and extremely helpful. Nothing was too much trouble and everything was explained in detail without any pressure... Ver mais
A empresa respondeu
I enquired one day and had a new car within a week! I spoke to Leon and can’t speak very highly of him. He was very professional while being aware of my needs.when I approached the garage there was a... Ver mais
A empresa respondeu
Jess was excellent all the way through. She answered questions which were probably minor, but she did it with ease and professionalism. She made the whole process very easy from a customer point of v... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Ford Durham
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
High Street, Carrville, DH1 1AU, Durham, County Durham, Reino Unido
- 0330 108 8963
4,7
Excelente
107 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I can’t praise Vertu Ford Durham…
I can’t praise Vertu Ford Durham enough. From the moment we arrived, Morgan made me and my wife feel completely at ease. He took the time to answer every question thoroughly, guided us through the process with confidence, and made the entire experience smooth and stress‑free. There was absolutely no pressure at any stage — just honest, friendly, exceptional customer service. Morgan is a standout member of the team and deserves full credit. Thank you for a fantastic experience!
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Good morning Brian,
Thank you for such a fantastic review. It’s great to hear that Morgan made you and your wife feel at ease from the moment you arrived and guided you through everything so smoothly. We’re pleased the experience was stress‑free and that you valued the honest and friendly approach.
Kind regards,
Dean
Excellent sales assistant
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi Jeff,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service from the team at Vertu Ford Durham.
Your kind feedback is greatly appreciated and will mean a lot to the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great service and friendly
Very friendly staff and no hard sell. Very happy with all aspects of the deal and the service. Highly recommend.
Lauren was extremely helpful as was Mani and Chris. Thank you.
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Thank you for your lovely review. We’re delighted to hear you had such a positive experience, with friendly staff and no hard sell. It’s great to know you were happy with the deal and the service. Lauren, Mani and Chris will be thrilled to receive your kind words. We really appreciate your recommendation.
Many thanks,
Chloe
What an amazing experience
What an amazing experience....Sue was great right from the moment we got there.
I was unsure what I was looking for but with Sue's help I have the perfect car for me.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Good afternoon Wendy,
Thank you for your wonderful feedback. It’s great to hear Sue made such a positive impression from the moment you arrived, helping guide you through your options and find the perfect car for you. That kind of support really makes the experience enjoyable and reassuring.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly and helpful staff
Friendly and helpful staff, no pressure to buy. A pleasant buying experience.
23 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi Paul,
Thank you for your feedback. I’m really pleased to hear you found the team friendly and helpful, and that you had a relaxed, no pressure experience.
Kind regards,
Danielle
Always had excellent customer service…
Always had excellent customer service from Durham branch, and this visit was no different 1st class professional friendly Service from Mike and Aiden. Thank you for your help and guidance really love our kuga.
21 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mike, Aiden and the team. We hope to see you again soon. Happy motoring, Selina
I was given help in all ways from start…
I was given help in all ways from start to finish. Everything was explained in a way I could understand it. First class. Thank you all.
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi Eileen. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Value car purchase
From ringing and enquiring about a car I saw through autotrader and then onto there website, ford durham was great with my questions and passed it to morgan who helped me with these.
Paid a refundable reservation incase the car sold until I could view it, which I think is a fab idea as I was travelling further afield to view it.
Got call back from Morgan asking if there was anything I wanted him to focus on the car until I viewed it in person and videos of the car was then sent to me via txt.
Turned up for my appointment and was smooth sailing from there, viewed it, test drove, bought it.
Easy purchasing and smooth handover when collecting the car, jobs I asked to be rectified where done before collection all relevant documents recived.
Purchased from there value range which launched on the 1st April this year, and I think it's a great idea for people with smaller budgets like myself.
Car was brought upto standard through themselves before selling to customers to make them road worthy again and could totally tell this when testing and driving it home it's like brand new!
No pressure on the upsells which you can add on for very reasonable prices.
All around a great experience purchasing this car no pressure from Morgan on anything.
Would recommend this garage 👌.
6 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Thank you for taking the time to share such a detailed review. We’re delighted to hear how smoothly everything went — from your initial enquiry to viewing, test driving and collecting your car. It’s great to know that Morgan kept you well‑informed throughout and made the whole process easy, especially with the videos and the reservation option.
We’re also pleased that the Value Range met your needs and that the car felt like new when you drove it home. Your recommendation means a lot to us.
Many thanks,
Chloe
Excellent service at Vertu Ford Durham
The service was excellent and our salesperson Jessica Saunders was great. She was very patient and explained everything in great detail which was essential for me as an older person. She also gave us space to make our decision on purchasing the car without any pressure. All the staff we met at this dealership were very pleasant and nothing was too much trouble. I would recommend Vertu Ford Durham to anyone who is looking to buy a Ford car.
30 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Dear Nigel,
Thank you for your wonderful feedback. We’re delighted to hear you received excellent service and that Jessica took the time to explain everything clearly and patiently, making the experience comfortable and pressure free.
It’s also great to know the wider team made you feel welcome and supported throughout. Your recommendation means a great deal to us.
Kind regards,
Danielle
Bying my new Ford Puma
Great service, able to do every thing over phone to complete the purchase of my new Ford Puma, without going to the dealership to sort out the purchase, the car was delivered on the date and time I agreed.
24 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great service from Vertu Ford Durham and that the entire process of purchasing your new Ford Puma could be completed smoothly over the phone.
It’s great to know that everything was arranged without the need to visit the dealership and that delivery took place exactly as agreed. Providing a convenient, reliable and stress‑free experience is exactly what we aim for, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new Puma.
Kind regards,
Liza.
Great service
Great service, very professional always kept up to speed with every part of the transaction, will definitely use this garage in the future
17 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi Paul,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great service from the team at Vertu Ford Durham.
It’s wonderful to know that the process was handled professionally and that you were kept fully up to date throughout every stage of the transaction. Your feedback is truly appreciated, and we’re especially pleased to hear that you’d be happy to use the garage again in the future.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back.
Kind regards,
Liza.
Vertu Ford Durham - Friendly and Professional
I have just changed my car at Vertu Ford Durham and want to let you know about the excellent service I had from start to finish. The whole team are very friendly and welcoming but I must give the biggest thank you to Morgan who was so helpful, friendly and reassuring throughout. He answered all my many questions with the patience of a saint! On collection day I was thrilled to have the car unveiled in the showroom and so pleased that Morgan took the time to go through all the instructions with me before I set off in my gleaming blue Ford Focus. I can highly recommend this dealer, having had some pressured conversations at other dealers along the way. Thank you Vertu Durham!
29 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Good afternoon Sue,
Thank you for your wonderful review. It’s great to hear that your experience was excellent from start to finish and that the team made you feel so welcome. Morgan’s patience, reassurance, and clear explanations clearly made a big difference, and it’s lovely to hear how special collection day felt. We’re delighted you’re enjoying your new Ford Focus and really appreciate your recommendation.
Kind regards,
Dean
Sue was a great help showing us all the…
Sue was a great help showing us all the different options. Very professional, just a great around experiance.
28 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Hi Peter
Thank you for your lovely feedback. We're really pleased to hear that Sue was such a great help in showing you all the different options. It’s wonderful to know you found her professional and that your experience was great all round. Your comments are truly appreciated.
Kind regards
Dawn
Very helpful and listened to exactly…
Very helpful and listened to exactly what we were looking for, and had a lot of patience when showing us the new car and the Ford app etc. Customer service was exceptional and I would recommend anyone shopping here for a new car. Everything was very quick and simple, especially with us exchanging our previous car. I 100% recommend!
24 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Thank you for your kind feedback. We’re delighted to hear that the team listened carefully to what you were looking for and showed patience when explaining the features of your new car, including the Ford app. It’s great to know the exchange of your previous car was quick and straightforward and that you received exceptional customer service throughout. Your recommendation means a great deal to us.
Kind regards,
Matthew
Resposta da Vertu Motors - Ford Durham
Thank you for your feedback. We’re pleased to hear that you found the team friendly and efficient, and we really appreciate you taking the time to share your experience.
Kind regards,
Matthew
Excellent customer service said it…
Excellent customer service said it would be ready by 1 pm yesterday love the car .Sue was absolutely brilliant
23 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Dear Customer,
Thank you for taking the time to share your feedback. We’re delighted to hear that everything was ready as promised and that you’re loving your new car.
Your kind comments about Sue are very much appreciated — it’s great to know she provided such brilliant customer service and helped make the experience a positive one. Your feedback will be shared with Sue and the team at Ford Durham.
Thank you again for choosing us.
Kind regards,
Liza
Sue Mcglade is amazing
Sue Mcglade is amazing, very professional and friendly.
21 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Dear Caroline,
Thank you for taking the time to leave your feedback. We’re delighted to hear such positive comments about Sue McGlade.
Your kind words about her professionalism and friendly approach are very much appreciated and will be shared with Sue and the team. Providing a welcoming and high‑quality experience for our customers is something we take great pride in.
Thank you again for choosing Ford Durham.
Kind regards,
Liza
Victoria Rose
Victoria Rose was brilliant from the first time we met her. She is very knowledgeable and efficient . She also made us feel at ease with her Plesent manner . A real 🌟
22 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Dear John,
Thank you for taking the time to share your feedback. We’re delighted to hear that Victoria Rose made such a positive impression from your very first meeting.
Your kind comments about her knowledge, efficiency and pleasant manner are very much appreciated. It’s wonderful to know that she helped you feel at ease throughout and provided a level of service you found truly outstanding — she is indeed a real star. Your feedback will be shared with Victoria and the team.
Thank you again for choosing Ford Durham.
Kind regards,
Liza
New car purchase
The whole process of buying the car was easy and was made even better by the sales rep.
The deal was good and I was able to do some negotiations with the rep to get the car at the right price for myself and the garage.
9 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Dear Paul,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the process of buying your car easy and that the experience was made even better by the support of our sales representative.
It’s great to know that the deal met your expectations and that open, fair negotiation helped achieve the right outcome for both yourself and the dealership. Providing a transparent and straightforward buying experience is very important to us.
Thank you again for choosing Ford Durham, and we hope you enjoy your new car.
Kind regards,
Liza
Great experience.
My experience was dealt with by Jessica, she was professional yet familiar, thorough, caring and an overall nice person. Highly recommend.
7 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Ford Durham
Thank you very much for sharing your experience. We’re delighted to hear that Jessica took such great care of you and provided a service that was professional yet welcoming, thorough, and genuinely caring.
Your kind words about her approach and personality are truly appreciated and will mean a great deal to her. Recommendations like yours are incredibly valuable to us, and we’re grateful you took the time to leave this feedback.
Kind regards,
Keith
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.