Vertu Motors - Ford Glasgow Service Centre Avaliações 

33
O TrustScore é 4.5 de um total de 5

4,5

900 Kennishead Road, Darnley, G53 7RA Glasgow, Scotland, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The service at Geely Darnley was excellent 👌. Very helpful and informative and happy to take me out on more than one test drive. Thanks Ruairidh! 😊 beautiful car, would recommend this garage to anyo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I'm really happy with my new car Nissan juke I bought it from Vertu ...we have received wonderful customer service and staff was very helpful to find us a reliable car. We are enjoying our new car. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

À very warm inviting showroom with everyone speaking to you and making sure you are getting all the help you require. I especially have to mention Mr. Tom Kent who was so courteous and most helpful.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the second time I have used Vertu Motors and have found there service outstanding . They have kept me fully informed throughout the progress of my purchase . I am absolutely delighted with... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Loja de Autopeças
  3. Mecânica de Carros
  4. Concessionária de veículos motorizados
  5. Revendedora de carros usados

Escrito pela empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


Informações de contato

  • 900 Kennishead Road, Darnley, G53 7RA, Glasgow, Scotland, Reino Unido

  • 0344 659 7730

4,5

Excelente

O TrustScore é 4.5 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(33)

12.657 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Maurice at Vertu Motors Glasgow was…

Maurice at Vertu Motors Glasgow was very helpful and informative. Kept us informed through every step of the way.

17 de janeiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you so much for your kind words! We are so happy to hear that Maurice was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Avaliado com 5 de um total de 5 estrelas

I had a great experience buying my new…

I had a great experience buying my new car. Furqan was excellent and explained the features of the car and the services available when I bought it. The showroom was very well presented and all the staff were attentive and courteous

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you so much for your kind words! We are so happy to hear that Furqan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Avaliado com 1 de um total de 5 estrelas

Very poor service

This review is for Nissan Glasow South, NOT Ford Service.I have asked Trust pilot to assign it to the correct location.

Our car has been with Vertu motors Nissan Glasgow south for a warranty repair, since the 4th November 2025 after an initial diagnosis of the fault on the 4th September 2025. Despite repeated requests, getting information from them as to when the car will be fixed is like trying to get a straight answer from a politician. The information they occasionally provide is contradicting and is mostly made up of vague excuses. We received an email on 10th December stating there would be a meeting between the Workshop manager and the service manager on Monday 13th December to resolve the situation, it is now Thursday 17th and still no update.

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Good morning Robert. Thank you for your review. You have left your review for Ford Glasgow rather than Nissan Glasgow South who your experience is with. Could we kindly ask that you leave your review for the correct site so their management team can action your concerns accordingly? Kind regards, Dean

Avaliado com 1 de um total de 5 estrelas

Ford dealership Kennishead road Glasgow…

Ford dealership Kennishead road Glasgow Car went in for an Mot last year and was told I needed new wipers but did still pass the test. I said I would do this myself but as I had no issues never did.
This year I was told I was needing 2 new brake pads and discs and was quoted over £500 for this but it still passed Mot, no other issues ( windscreen wipers must have healed!) Took it to local garage who inspected and replaced brake pads but found no issues with discs. Now cancelled service plan. Do not trust this garage.

12 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn

Avaliado com 5 de um total de 5 estrelas

Staff were knowledgeable and advised us…

Staff were knowledgeable and advised us well on the best option that suited us. No pressure to buy, time given to consider options and they listened to our wishes.

30 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Avaliado com 5 de um total de 5 estrelas

Great Service

Changing my car was easy.
Salesman helped me with choosing the right car for me, also helped with paperwork. Very much appreciated. No hesitation in recommending this Garage.

26 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Avaliado com 5 de um total de 5 estrelas

Sophie the superstar

Dealt with Sophie throughout. She was friendly and informative regarding the process. She kept in contact via email and phone. Driving off in my new car was a pleasure and the experience was faultless. Highly recommend.

30 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Good morning Cat. Thank you so much for your kind words! We are so happy to hear that Sophie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Overall exceptional experience

Vertu Toyota Glasgow surpassed all myself and my wife’s expectations!
We have been thrilled with the professionalism and care to the detail Maurice, as salesman, has taken.

6 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

First class service, once again.

Signed for my 6th car from Vertu. Big shout out to Thomas at Vertu Ford, Glasgow.

29 de agosto de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Avaliado com 1 de um total de 5 estrelas

Very Poor Customer Service

Bought a x trail from this company last September 2024. Since then we had numerous problems and the customer service from the company has been very poor. The first problem was the boot would not open. They checked it and said that the mat must have caught on the mat. However it happened again a few weeks later they said the same thing but by then I had removed the mat. The ran a diagnostic check on the car and could find no fault. The boot just seemed to fix its self. It has happened a few more times but seems to correct its self the company are not interested in this problem. The most recent problem is with the battery. Four weeks ago the car would not start we required Nissan connect to come to the house (now operated by the RAC) we were told the battery was flat they used to be able to change the battery but Nisssn have put a stop to this and we were required to take the car to Vertu. We were told that they could not look at the car for 4 days and that no curtsy car were available. We left the car with them. We were told they had to charge the battery in order to run the diagnostics. Apparently they did not find anything. They had the car for ten days and said they would not change the battery as there was nothing wrong with it. Four weeks later the same thing has happened again. We are awaiting the RAC to come and check the car.

27 de agosto de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1BR2908 Kind regards, Dean

Avaliado com 1 de um total de 5 estrelas

Disappointed

Bought last car from Macklin Motors - now Vertu. Got my last car delivered from England and paid delivery fee. Enquired about 2 cars both which were down in England and told “not financially viable as they would not make money on either deal.” Spoke to 2 different salesmen who were very dismissive so went elsewhere and got a car which was brought up from England . No problem whatsoever. I’m giving them a 1 because I can’t give them zero. No doubt this review will be met with their standard reply. Would not use them again.

22 de julho de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Good afternoon, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1B0208 Kind regards, Kerry

Avaliado com 1 de um total de 5 estrelas

Ripped to shreds

Well on a recent visit to Vertu Ford Glasgow i was booked in to meet Thomas and when i arrived it was switched to another guy to help with the trade in and sale of a VW UP nice car priced at around 12 k after viewing the car the young guy was asked a few simple questions about the car and his reply was i am not a mechanic only a sales guy so why did he drive my van around the forecourt ? My van a Vivaro 2013 with 76k on the clock just passed a Fresh MOT and clean as a whistle inside and out i was astonished to have been offered £1500 lowest offer than Motorway £2800 we buy any van £3100 i am well aware when you go to these places they start chipping away at the price fair enough but to the tune to £1500 i don't think so
So in a nutshell let me warn others and think before your ripped to shreds with this LOT not only do they want to sell THEIR cars with no wiggle room they also want to make on YOUR trade in
Now after selling my van on Gumtree ( cost £28 ) i now have 4k
in MY ACCOUNT am i heading over to Vertu with my 4k ? and a further £8 k to buy the VW UP NO CHANCE so the super head of sales in there who sits in the back office drumming up the lowest of lowball offers you can imagine well done to that man i am sure your making the company a fortune off unsuspecting members of the public who at the end of the day only want a fair deal HEADS UP
YOU HAVE BEEN WARNED

24 de junho de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Ford Glasgow Service Centre

Resposta da Vertu Motors - Ford Glasgow Service Centre

Dear Mark. Thank you for taking the time to leave us a review - We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, I can be contacted on Chris.McKenzie@vertumotors.com Kind regards, Chris McKenzie – General Manager

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