Vertu Motors - Honda Sunderland Avaliações 

46
O TrustScore é 4.5 de um total de 5

4,6

Wessington Way, SR5 3NX Sunderland, Tyne and Wear, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic service from the minute I walked through the door to the minute I left. I was given all specific information on the inster and took a test drive. The sales person John made sure I was happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very good experience of buying my new car. Very pleasant and helpful staff. Mark kept me informed about my purchase every step of the way. He explained everything I needed to know before driving it h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing experience, John was excellent throughout the whole process and I couldn’t have asked for anything more. Very good deal on the car, very helpful with any questions I had, will use the gara... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to update our car for a newer vehicle, thinking of a demonstrator. From the start the team were friendly, attentive, and each demonstrated their expertise. John was our initial contact, showi... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Loja de Autopeças
  3. Mecânica de Carros
  4. Concessionária de veículos motorizados
  5. Revendedora de carros usados

Sobre Vertu Motors - Honda Sunderland

Escrito pela empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informações de contato

  • Wessington Way, SR5 3NX, Sunderland, Tyne and Wear, Reino Unido

  • 0344 659 1374

4,6

Excelente

O TrustScore é 4.5 de um total de 5

46 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(46)

12.322 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A good experience all around

A good experience all around. Faye made us feel really welcome and looked after us well. She took all the stress away of buying a new car which made us feel at ease right the way thru the process. Very happy with the service and my new car.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for your lovely review. I’m really pleased to hear you had a great experience and that Faye made you feel welcome, supported, and completely at ease throughout the whole process. It’s wonderful that you’re happy with both the service and your new car. I’ll be sure to pass on your kind feedback.
Kind regards, Keith

Avaliado com 5 de um total de 5 estrelas

Put you at ease

I was concerned that the car I wanted would fit on my drive with the gates shut and they were very helpful on my test drive to try the car on the drive and to my joy it fit so I went ahead and got a Hyundai Tucson I never felt any pressure at all into buying and answered all my questions put to them. I would recommend this dealership to anyone looking for their next car

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for sharing your experience. We’re really pleased to hear the team were so helpful during your test drive and supported you in making sure the car would comfortably fit on your drive. It’s great to know you felt no pressure at any point and that all your questions were answered. Enjoy your new Hyundai Tucson, and thank you for recommending us!
Kind regards, Keith

Avaliado com 5 de um total de 5 estrelas

Excellent team, relaxing visit

We went to update our car for a newer vehicle, thinking of a demonstrator. From the start the team were friendly, attentive, and each demonstrated their expertise. John was our initial contact, showing us through the availability. Phil and Craig each got involved and helped guide us towards a brand new car.
We were very happy with the deal, Craig, Phil and John worked well together, we were relaxed and thoroughly enjoyed every visit. Professional team, enjoyable sale.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you, John, for your fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Honda Sunderland was so friendly, attentive and professional from start to finish. It’s wonderful that John was able to guide you through the available options, and that Phil and Craig each played their part in helping you move confidently towards a brand‑new car. We’re thrilled the team worked so well together and that you felt relaxed and enjoyed every visit. Your feedback means a great deal to us, and we hope you love your new vehicle. Kind regards, Kerry

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

We seen by a gentleman called John, absolutely fantastic customer service. We couldn’t ask for any more. Taking his time explaining all the technology on the car and showing us a few times until we understood it.
The full floor team very friendly and polite to us.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good afternoon Sarah. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Avaliado com 4 de um total de 5 estrelas

Owen was a great help had great…

Owen was a great help had great knowledge of the car we had chosen, taking time with us, very friendly, thank you,

26 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good afternoon John. Thank you so much for your kind words! We are so happy to hear that Owen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Nothing is a bother!

This is the 3rd car we've purchased from Vertu at Wessington way.
The service is always 10 out of 10 and they couldn't be more helpful. Picked up my car from a millions miles away down the Country Delivered it promptly, checked it thoroughly and removed a tiny stone chip that I wouldn't have noticed, however Jordan (who dealt with the whole process) wanted the car to be perfect for me, and it was/is. First class service, first class dealership. Couldn't recommend enough.

19 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Avaliado com 5 de um total de 5 estrelas

My experience outstanding

My experience was none other than amazing.From the warm welcome soon as you walk through the door to the none pushy attitude that you usually get from car sales. Person we delt with was Jordan Mcgill his approach and caring attitude to helping us find a car that we truly want was a pleasure to deal with him throughout. we came in with a small idea of what we wanted and he went out of his was to make sure we were happy and explored all possibilities with us, truly amazing experience, he explained the finance side of it perfectly clear gave us all the figures and explained how each of the options would help and benefit our needs, hand over of the car was next level it was absolute show room spec gleaming inside and out. was a absolute pleasure. will definitely be back in the future for other cars.

22 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Avaliado com 5 de um total de 5 estrelas

Straight Forward & Easy Purchase

Was a straight forward & easy process. From a website query on the Sunday, to visiting Sunderland Honda on Monday through to completing the transaction on the Friday everything was without hassle.

I knew what i wanted, Faye had the car waiting to visit & expertly guided me through the new Honda Civic including test drive. Everyone at site was a pleasure to deal with & doing a deal was not an issue. Everyone is easy going, friendly & knowledgeable giving me confident that this is the right car for me.

You couldn't ask for more, it will be a pleasure to continue to do business with Sunderland Honda.

17 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good afternoon Paul. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Faye and the team. We hope to see you again soon. Happy motoring, Dean

Avaliado com 5 de um total de 5 estrelas

Informative supportive and understood…

Informative supportive and understood our needs

21 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Avaliado com 5 de um total de 5 estrelas

Excellent service above…

From start to finish Stefano went above and beyond . Professional and friendly we now have a fabulous Vauxhall Corsa on our drive. This young man is an asset to your team. Highly recommend your staff and of course this car. Yes I trust this branch to deliver

16 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Avaliado com 5 de um total de 5 estrelas

I bought my lovely new Hyundai i20 from…

I bought my lovely new Hyundai i20 from vertu and I couldn’t be happier with the experience!
John Goldsmith who showed me the car and supported the sale was excellent throughout the whole process. He discussed different finance options with me as well as ensuring I was offered all of the available services to go with the purchase of the vehicle. John was very friendly, made the process very easy and ensured I was happy before finalising anything. On arrival to collect the car, it was a prompt and efficient process, John also offered to show me the different features of the car to make sure I was comfortable before driving me away.

Overall, I am extremely happy with my immaculately clean and well kept new car. I could not fault the service and will look to return in the future when I wish to change. Thanks again.

9 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good afternoon Annika. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Great service honest conversations and…

Great service honest conversations and no hard sell

25 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good afternoon Tony.

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Great customer service

So pleased I chose to visit Vertu Motors last week, never thinking that 5 days later I would be driving a new car. I had been thinking about changing my car for a long time and just decided on a whim to visit the dealership to try and get answers to my numerous questions. The whole experience from start to finish was so smooth. Jordan McGill couldn't have been more helpful, nothing was too much trouble for him which helped massively. Great customer service - thank you !! Shelagh

23 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good morning. Thank you so much, Christie, for your fantastic 5-star review!
We’re thrilled to hear that your spontaneous visit to Vertu Honda Sunderland turned into such a rewarding experience. Jordan McGill will be delighted to know his support made a real difference—it's wonderful to know he helped make your car-buying journey smooth, stress-free, and enjoyable from start to finish.
Congratulations on your new car, and thank you again for choosing us. If you ever need anything down the road, we’re always here to help! Kind regards, Kerry

Avaliado com 5 de um total de 5 estrelas

We had a smooth no hassle experience…

We had a smooth no hassle experience with Vertu Honda, all our questions about the car were answered with no issues, salesman was very helpful and friendly would definitely recommend them to others.

13 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Avaliado com 4 de um total de 5 estrelas

Good sales person

Natalie who helped us from the beginning was very well informed about the car, and helped us make the right choice without being oushy

12 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Avaliado com 5 de um total de 5 estrelas

Honda Sales Experience

The salesman we dealt - Vinu Vincent - was very professional, polite, helpful and not pushy at all - he gave great advice about the vehicle we were purchasing and if we asked a question and he wasn't 100%sure, he would go and find the correct answer - instead of guessing - he is an absolute credit to the team.

5 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Good evening David. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Vinu and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Selina

Avaliado com 5 de um total de 5 estrelas

Great service from Natalie

Natalie made the whole experience amazing. She was very knowledgeable and passionate about her job. Helped me find the car and deal I wanted. And was so helpful. Kept in touch and got me a great deal that suits my needs and budget. If you need a car with great service give the girl a holla!

30 de agosto de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Avaliado com 5 de um total de 5 estrelas

From the moment I walked in I was made…

From the moment I walked in I was made welcome, Alan who dealt with me was very friendly and very knowledgable, after selecting a car I was walked through the paperwork and was explained everything i needed to know, the car was prepared and cleaned to a very high standard, very happy with my purchase,
Thank you all

29 de agosto de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you so much for your kind words! We are so happy to hear that Alan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish!

Excellent service from start to finish. Sales rep Jordan could not have been more friendly, professional and knowledgeable. A pleasure to do business with and would definitely recommend giving him a call if you’re thinking of purchasing a vehicle from Vertu Honda/Hyundai at Sunderland. The car was immaculately presented and I was given a great demonstration before I drove away. A couple of the managers came and saw that everything was running smoothly, and verified that all documentation was in order. Highly recommended.

29 de agosto de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Avaliado com 5 de um total de 5 estrelas

Today I picked up my New Honda Jazz on…

Today I picked up my New Honda Jazz on Motability , I would like to say the service I received from Faye Gillespie who took me through the hand over with extreme professionalism this is my 5th car and find the staff very helpful and friendly, this is why I always come back to renew my car

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Sunderland

Resposta da Vertu Motors - Honda Sunderland

Thank you for your positive review regarding the service you received from Faye at Honda Sunderland. Your comments are appreciated.

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