The most smooth transaction again from the knowledgeable team at Vertu . Any queries were taken on board and dealt with swiftly. I would recommend Vertu to my friends and family service outstanding f... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Looking at the car and test driving - all good. Information on specs, additional bits and finance - excellent. Re Hyundai's deal of hire purchase (£4000) to enable additional discount - dreadful... Ver mais
A empresa respondeu
After a small early glitch, Vertu Hyundai in Banbury bent over backwards to ensure that we were well looked after in buying our ex-demonstrator Kona. Lewis in particular was immensely helpful and thor... Ver mais
A empresa respondeu
Great customer service by extremely friendly staff who listen to what you want. The whole process for part exchange to picking up my car was so easy and stress free. William and Andy at Hyundai Banbur... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Hyundai Banbury
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Southam Road, OX16 2RS, Banbury, Oxfordshire, Reino Unido
- 0344 659 0053
4,6
Excelente
99 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very knowledgeable and obliging sales…
Very knowledgeable and obliging sales staff - made the whole process easy. Especially appreciated the description of all the elements on the dashboard and steering wheel column. 10/10
10 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that the sales staff were so knowledgeable and obliging, making the whole process easy for you. It’s great to know you especially appreciated the clear explanation of all the dashboard and steering‑wheel functions. Your 10/10 rating means a lot to us.
Kind regards
Dawn
Very straightforward sales process
Very straightforward sales process, no overselling. Sorted me out with a courtesy car when there was a short delivery delay. All round nice people.
21 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for your positive review. I’m really pleased to hear the sales process was clear and pressure‑free, and that the team were able to support you with a courtesy car during the short delay. It’s great to know you found everyone helpful throughout.
Kind regards,
Matthew
Amazing Customer Service From Mel & His…
Amazing Customer Service From Mel & His Team Very Friendly Relaxed No Pressure Sales Very Informative & Professional Highly Recommend Anyone Looking For A New Car
20 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you so much for taking the time to share your experience. We’re delighted to hear that Mel and the team made the process friendly, relaxed, and informative for you. Providing a no‑pressure, professional service is exactly what we aim for, and it’s wonderful to know we delivered that for you. Your recommendation truly means a lot to us.
Kind regards,
Chloe
"Five stars for Vertu Hyundai Banbury
"Five stars for Vertu Hyundai Banbury, and specifically for William! He was incredibly helpful during my journey to buy my new Hyundai Inster Cross. He was knowledgeable, patient, and made sure all my questions were answered before I drove away. Thank you, William, for making this such a perfect experience!"
16 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hi Jeff,
Thank you for the fantastic 5‑star review. It’s brilliant to hear how helpful William was throughout your purchase of the new Hyundai Inster Cross. His knowledge, patience and the care he takes in answering every question really do make a difference, and he’ll be delighted with your feedback.
We’re so pleased the whole experience felt perfect for you.
Kind regards,
Kerry
New Car Purchase
I purchased a new Hyundai Kona from Vertu Banbury,
I was given excellent service from beginning to end by Lewis Short, an the rest of the team Mel and Andrew who were very helpful, polite and courteous.
this made buying my new car a pleasure, I would highly recommend this garage, and will be returning for my next car.
17 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Good afternoon,
Thank you for sharing your review. It’s great to hear that buying your new Hyundai Kona from Vertu Banbury was such a positive experience. I’m pleased that Lewis provided excellent service throughout, and that Mel and Andrew were also helpful, polite, and supportive during the process.
It’s lovely to hear that the team made your purchase a pleasure, and your recommendation means a lot. We look forward to welcoming you back when it’s time for your next car.
Kind regards,
Dean
We were welcomed from the first moment…
We were welcomed from the first moment we stepped into showroom. We were dealt with by Callum Hill and Mel. So easy to talk to, and very knowledgeable. Made the whole experience of buying a car comfortable. Made it very clear we would be welcomed back if we had a any questions . We would definitely recommend this dealership to friends and family
16 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Good afternoon Mr Pettit,
Thank you for taking the time to leave such a warm and thoughtful review. I’m really pleased to hear you felt welcomed from the moment you stepped into the showroom — that first impression is so important.
It’s great to know that both Callum and Mel made the experience easy, comfortable, and enjoyable, with their friendly approach and strong knowledge shining through. Feeling able to ask questions and knowing you can return at any time for support is exactly the kind of reassurance we want every customer to have.
Your recommendation to friends and family means a lot, and I truly appreciate you sharing it.
Kind regards,
Dean
Fabulous experience
Fabulous experience. Personalised and helpful.
Cant thank them enough.
14 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hi Joanna,
Thank you for your fantastic 5-star review. We're delighted to hear that you had such a fabulous experience with the team at Hyundai Banbury. It’s wonderful to know you found the service personalised and helpful, and your kind words mean a great deal to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you again in the future.
Kind regards,
Liza
Great team at the Banbury branch
I’ll be honest, buying a car from a big corporate dealership like Vertu Motors is normally something I’d approach with the same enthusiasm as a root canal.
They can feel very target driven and impersonal, and it’s not usually where I’d expect a relaxed car buying experience.
However, the team at the Banbury branch completely changed that, and that is entirely down to the people there.
Mel looked after us and was brilliant.
Friendly, knowledgeable, reassuring and just a genuinely lovely guy to deal with. There was no pushy sales routine, just normal conversation and honest advice. In fact, I’d say Mel sold the car to us as much as the car sold itself.
We also dealt with Matt and Callum, who were equally great. Both professional, easy to chat to and clearly people who take pride in what they do and in looking after customers properly.
Thanks guys, you are a credit to Vertu.
4 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that the team at Vertu Motors Banbury changed your expectations of a large dealership. It’s wonderful to know that Mel made the experience relaxed and enjoyable with his friendly, knowledgeable and honest approach.
We’re also pleased to hear that Matt and Callum provided the same high standard of service. Your comments about their professionalism and pride in their work mean a great deal and will be shared with the whole team.
Thank you again for your kind words — they really are appreciated.
Kind regards,
Matthew
All staff friendly and helpful.
All staff friendly and helpful.
Very knowledgable about the vehicles
2 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for taking the time to leave your feedback. I’m really pleased to hear that you found all our staff friendly, helpful, and knowledgeable about the vehicles. Providing clear information and a welcoming experience is something the team takes great pride in, so your comments are truly appreciated.
Kind regards,
Matthew
Was ok until………..
You’re treated incredibly well until the car is sold. I’m 14 months in owning my car and it’s been in the garage 4-5 times. Now I’m paying £1000+ for repairs despite it being in warranty. Plus there’s another £2000+ repair required on the clutch which I simply cannot afford so I’m likely to lose this car in the near future and not be in a position to to purchase another one.
Great sales but terrible aftercare.
3 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hi Mr Cooper, firstly many thanks for providing your feedback, we do take this extremely seriously. Having looked into your vehicle history we can see that you have indeed been in four times prior to the present visit. We can also see that the all of the previous work has been covered by either the vehicles warranty or the service plan that you purchased prior to handover. Having spoken to our Service team they have advised that your present issue is not a warranty related issue and it falls under ‘wear and tear’ criteria of the warranty policy. As you will have seen by the video that was provided for you some of the work has only been highlighted as an amber warning so does not require the work to be done immediately. Should you wish to proceed with the work when it is required, we do offer the ability to pay the invoice across a number of months if this does help you. Should you have any additional questions regarding your current visit, please do not hesitate to contact us.
Many thanks
Simon Emery - General Manager.
William explained everything
William explained everything
All was planned from picking the car to collection
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for your feedback! It’s great to hear that William explained everything clearly and that the whole process—from choosing your car to collection—was well planned. We’re pleased we could make things smooth and straightforward for you.
Kind regards,
Keith
My overall experience was 10/10 The…
My overall experience was 10/10 The team was very helpful and went above and beyond make me feel at ease.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for your fantastic feedback. I’m delighted to hear your experience was 10/10 and that the team went above and beyond to make you feel comfortable and supported throughout.
Kind regards, Keith
Rubbish Customer Service!
I had a fault in my car which should be under warranty but needed someone just to look at it, not actually do anything to it but look only which would take literally 10 seconds. I was told I would have to book the car in for at least a day and the earliest they could fit it in would be in over two months time! I was gobsmacked to be told this and the woman I was trying to talk to and explain just kept talking over the top of me. She was rude and abrupt I thought. Having worked in the motor trade myself for many years I have never heard of anyone having to wait for over TWO months just for someone to look at a car. If it then needs parts and another two months wait what then? Sorry I wont be going to Vertu Banbury again if this is how they treat their customers.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hello Mr Bryan, thank you for taking the time to provide us with the feedback of your recent visit. Would you be able to email (vertucustomerservices@vertumotors.com) the registration number of your vehicle and the date of your visit for us to investigate this matter further. We are normally able to accommodate new bookings into our workshop within a few days however if the customer does require a loan car this can extend this period. We look forward to hearing back from you.
Many thanks
Simon
This is my 4th car from the dealership
This is my 4th car from the dealership. The team is very friendly and knowledgeable. Thank you for providing an excellent service.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Good afternoon Daniel,
Thank you for your loyal custom and for taking the time to leave a review. It’s great to hear that your fourth experience with the dealership was just as positive as the previous ones. I’m really pleased the team’s friendliness and knowledge continue to stand out for you.
Thank you again for your kind words, and we look forward to welcoming you back in the future.
Kind regards,
Dean
Just made the process of getting a car easy
Just made the process of getting a car so easy.Jack from the sales team was amazing couldn’t do enough for you and was very clear and precise through every stage. Jamie from the team was also very professional and came over and again very clear and precise I knew exactly when I was getting my car
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Hi Darren
Thank you for your brilliant feedback. We're delighted to hear that the whole process of getting your car was made so easy. It’s fantastic to know that Jack was amazing throughout — clear, precise, and always willing to go the extra mile for you. We're also pleased that Jamie was professional and kept you well informed, ensuring you knew exactly when your car would be ready.
Your comments are truly appreciated.
Kind regards
Dawn
Purchased a Kona N-line S from Vertu…
Purchased a Kona N-line S from Vertu Hyundai Banbury on Friday. What a lovely friendly team at this dealership, was a pleasure to deal with them! Would thoroughly recommend. Thanks to all especially William & Mel!
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for sharing your experience. We’re delighted to hear that you’re enjoying your new Kona N‑Line S and that the team at Vertu Hyundai Banbury made the process such a pleasure. Your recommendation means a great deal to us.
A special thank you for mentioning William and Mel — they’ll be thrilled to know they helped make your visit so positive.
Kind regards,
Chloe
Very smooth experience
Very smooth experience, sales agent and manager were helpful and not pushy, and it was very straightforward to book a test drive and final purchase. There's also a great selection of cars, which defintely helps things.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for your great feedback. We’re really pleased to hear your experience was smooth and that both the sales agent and manager were helpful without being pushy. It’s fantastic that booking your test drive and completing your purchase was so straightforward, and we’re glad the wide selection of cars helped make your choice easier.
Kind regards
Keith
Had a lovely experience at Vertu…
Had a lovely experience at Vertu Banbury, everyone there was incredibly helpful and friendly. Made for the easiest and quickest car hunt. Thank you Matt and the rest of the team who supported him.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you so much for sharing your experience. It’s fantastic to hear that your visit to Vertu Banbury felt smooth, friendly, and well supported. I’m really pleased the team and I could make your car search both easy and enjoyable. Your kind words mean a great deal to all of us.
Kind regards,
Matthew
We called in to Hyundai Banbury to look…
We called in to Hyundai Banbury to look at a tucson plug in hybrid. We met Lewis who showed us around the tucson and took us on a demonstration drive to show us what it could do. We were very impressed with the car and when we returned Lewis sorted out a cost for the demo model we had driven which we accepted. We have now purchased the vehicle and are extremely pleased with our purchase. Lewis is a very informative sales adviser who made the purchase run very smoothly for which we are great full. We would definitely recommend Lewis and Vertu Banbury for buying a car and would have no problem returning in the future. Thank you.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Thank you for taking the time to share such a detailed and positive review. It’s wonderful to hear that your visit to Hyundai Banbury was so smooth and enjoyable. I’m delighted that Lewis made such a strong impression, from guiding you around the Tucson to providing an informative demonstration drive and ensuring the purchase process was straightforward. It’s great to know you’re extremely pleased with your new vehicle.
Your recommendation means a great deal, and we truly appreciate your kind words and confidence in both Lewis and Vertu Banbury. We look forward to welcoming you again in the future.
Kind regards,
Matthew
Excellent team with a very smooth car…
Excellent team with a very smooth car purchase.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Banbury
Good afternoon, Thank you so much, Mr Malins, for your fantastic 5‑star review. We're delighted to hear that our team made your car purchase smooth and enjoyable. Your feedback means a great deal to us, and we hope you’re loving your new vehicle. If you ever need anything in the future, we’re always here to help. Kind regards, Kerry
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.