Customer service was very good the sales person was Dermot a nice person but Looking at the service book it req a timing belt so they sold the vehicle to me knowing it requires one and that I would... Ver mais
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Veja o que dizem as avaliações
Everything went like clockwork and I was kept informed of the process daily by Cameron and Rodger who were both friendly and helpful. The car I purchased was at a very competitive price with a low m... Ver mais
A empresa respondeu
As per usual, very happy with my visit to Vertu Hyundai Edinburgh East. Work was carried out on time and love the Cit Now video system. Ryan is very clear and explains well what my car needs and the i... Ver mais
A empresa respondeu
I recently bought a Hyundai Tucson from Vertu, and the experience was flawless. A huge thank you to Noe for making it happen. The entire purchase process took just 6 days from start to finish. Noe mad... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Informações de contato
22 Seafield Road, EH15 1ED, Edinburgh, Lothian, Reino Unido
- 0344 659 7955
4,4
Excelente
79 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
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Customer service was very good the…
Customer service was very good the sales person was Dermot a nice person but
Looking at the service book it req a timing belt so they sold the vehicle to me knowing it requires one and that I would have to pay to have that replaced doesn't feel good have I been fleeced ?
2 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
I was made very welcome from the start
I was made very welcome from the start, buying the car was quick and straightforward, a pleasant experience in a very nice showroom, I'd recommend it to anyone.
17 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Good afternoon,
Thank you for your kind feedback, it’s great to hear you were made to feel so welcome from the start. We’re pleased the buying process was quick and straightforward, and that you enjoyed your experience in the showroom. We really appreciate your recommendation.
Kind regards,
Dean
Everything went like clockwork and I…
Everything went like clockwork and I was kept informed of the process daily by Cameron and Rodger who were both friendly and helpful. The car I purchased was at a very competitive price with a low mileage and in great condition. I couldn't find anything at that price locally so I went on the Internet and vertu Edinburgh East fitted the bill. I love my little new Hyundai.
14 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you so much for your kind words! We are so happy to hear that Cameron & Rodger were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Got a great deal from Vertu Motors…
Got a great deal from Vertu Motors Seafield Edinburgh. Rodger Durkin was so helpful without making me feel pressured in to the purchase.
5 star service. Thank you. Rodger, Emma Blair and Vertu Motors. ⭐️⭐️⭐️⭐️⭐️
10 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Shirley,
Thank you for your fantastic review. We're delighted to hear you got a great deal from Vertu Motors Seafield Edinburgh and that Rodger was so helpful throughout the process without making you feel pressured. It's wonderful to know you received 5 star service, and we'll be sure to pass on your kind words to Rodger, Emma Blair, and the rest of the team. Thank you for choosing Vertu Motors and enjoy your new vehicle.
Kind regards,
Danielle
Warranty on your car! Waste of time
Bought a Hyundai car from another dealer which is under warranty. Car had check electrical systems light appear. Advice is to not drive car or risk is breaking down. Phoned up to be to told that my car can't be seen as they are not taking customers on. I asked even though the car is under warranty? Was told that even if they can see it it won't be seen until September. It is mid July! What even is the point of warranty? Shambles of a situation.
13 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1GP1307 Kind regards, Danielle
Very Happy Customer
As per usual, very happy with my visit to Vertu Hyundai Edinburgh East. Work was carried out on time and love the Cit Now video system. Ryan is very clear and explains well what my car needs and the importance of getting the repairs done. Well done and keep up the good work 👏🏻
2 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Ryan,
Thank you for your feedback.
It's great to hear that you were once again very happy with your visit to Hyundai Edinburgh East. We're pleased the work was completed on time, that you found the Cit Now video system useful, and that Ryan clearly explained the work required and its importance.
Thank you for your continued support and kind comments.
Kind regards,
Danielle
New Motability car
Craig and other staff members were all very helpful and accommodating, although they all were very busy they always kept me up to date with my progress. Everybody helped each other out by assisting me with paper work while Craig was attending with another customer. When Craig was able to assist me with my new motability car he couldnot have been any more apologetic with me which I didn't mind at all he was very helpful and professional showing me everything I needed to know about the car.
I would certainly recommend Vertu Hyundai Edinburgh East to anybody looking for a new car or motability car as they are all very knowledgeable.
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you for your fantastic feedback. We’re delighted to hear that Craig and the team provided such helpful and accommodating service, keeping you informed throughout even during a busy time.
It’s great to know the teamwork on paperwork and Craig’s professional, supportive approach with your Motability vehicle made such a positive difference. We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
New Kona EV N line
Dan was great, he listened and heard what I needed and advised accordingly, without the salesman patter as the cars speak for themselves. Thanks Dan 👍🏻
26 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Amanda,
Thank you for your great feedback.
It’s fantastic to hear that Dan really listened to what you needed and made the experience straightforward and enjoyable. Enjoy your new Kona EV N Line!
Kind regards,
Danielle
Vertu Hyundai Edinburgh East
I recently bought a Hyundai Tucson from Vertu, and the experience was flawless. A huge thank you to Noe for making it happen. The entire purchase process took just 6 days from start to finish. Noe made everything incredibly quick and easy, maintaining great communication and keeping me updated every step of the way. As for the Hyundai Tucson, it is absolutely fantastic. I highly recommend if you're looking for a smooth, hassle-free car-buying experience.
19 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Ben,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Hyundai Edinburgh East was flawless from start to finish.
It’s wonderful to know that Noe provided such excellent support throughout the process, keeping everything quick, smooth, and well‑communicated. Completing your purchase in just 6 days while keeping you fully informed is exactly the level of service we aim to deliver.
We’re also thrilled to hear how much you’re enjoying your Hyundai Tucson — it’s a fantastic choice! Your recommendation means a great deal to the team, and we’ll be sure to pass on your kind words to Noe.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Great service
Great service. Rodger couldnt do enough for us. Everything went really smoothly.
15 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you so much for your kind words! We are so happy to hear that Rodger was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Noah was an excellent sales person…
Noah was an excellent sales person without being overly pushy. He was clearly very knowledgeable and led us through everything very well. We were very well looked after and Noah made sure we understood everything. We wish him very well in the future
22 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you for your kind feedback. We’re delighted to hear that Noah provided such excellent service, combining strong knowledge with a no‑pressure approach. It’s great to know you felt well looked after and guided clearly through every step. Your kind wishes will be shared with Noah and the team, and are very much appreciated.
Kind regards,
Matthew
Simon was fantastic
Simon was fantastic! Very pleased with how smooth the process of purchasing my new vehicle was!
22 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience purchasing your new vehicle was smooth and enjoyable.
It’s fantastic to know Simon made such a positive impression — he’ll be delighted by your kind words. Ensuring everything runs seamlessly is exactly what we aim for, and it’s great to hear we delivered on that for you.
We hope you’re loving your new vehicle and look forward to welcoming you back again in the future.
Kind regards,
Keith
Just bought car from vertu Edinburgh…
Just bought car from vertu Edinburgh salesperson was Alan. He made us feel like valued customers & there was no pressure to take the extras.
Definitely a 5 star experience.
29 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Christine
Thank you for your lovely feedback. We're delighted to hear that you had such a positive experience at Vertu Edinburgh. It’s great to know that Alan made you feel like a valued customer throughout, and that you appreciated the relaxed, no‑pressure approach — especially when it came to optional extras.
A definite 5‑star experience is exactly what we aim to deliver, and your comments will mean a great deal to Alan and the team.
Kind regards
Dawn
Great service from Noe at the Hyundai…
Great service from Noe at the Hyundai dealership. He was friendly, approachable and had good knowledge about the models of cars we were interested in. Very efficient and easy to deal with.
16 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi Fiona
Thank you for your lovely feedback. We're really pleased to hear that you received great service from Noe at the Hyundai dealership. It’s wonderful to know he was friendly, approachable, knowledgeable about the models you were interested in, and made the whole experience efficient and easy for you.
Your comments are truly appreciated.
Kind regards
Dawn
My sales man named simon was excellent…
My sales man named simon was excellent at his job informative very patient and a nice cheery personality i went in for a service and left with a new car im very pleased.
22 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Good afternoon Cathy,
Thank you for your review. I’m really pleased to hear that Simon was informative, patient and made the experience so enjoyable for you. It’s great to know what started as a service visit ended with you driving away in a new car and feeling very pleased with your decision.
Kind regards,
Dean
Great service and top quality vehicle
Big thanks to Kelson, Dale and team at Vertu Motors Edinburgh. The buying purchase process was straightforward and team knowledgable. I’m delighted with my new vehicle and feel assured that I have made a solid choice. The vehicle was in immaculate condition and drives like a dream. Thanks Kelson for explaining all the many bits of tech and for assisting me for a smooth sale.
17 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Dear Suzy,
Thank you for your lovely feedback and for choosing Vertu Motors Edinburgh. We’re delighted to hear that you found the purchase process straightforward and that the team’s knowledge helped make your experience a positive one.
Your kind comments about Kelson, Dale and the wider team are greatly appreciated. It’s wonderful to hear that you’re so pleased with your new vehicle and that it was presented in immaculate condition. We’re also glad Kelson was able to take the time to explain the technology and ensure everything went smoothly.
Thank you again for your recommendation, and we wish you many enjoyable miles in your new car.
Kind regards,
Liza
Buying our first electric car was quite…
Buying our first electric car was quite a daunting prospect with so many new features to get to grips with. Also, anticipation using an electric charger and making arrangements for one to be installed at home were quite worrying. However, our first encounter with Noah on the sales team put our minds at rest and Noah spent a considerable time with us talking through the options for moving to electric as well as assuring us that the process would be straightforward and that, in any event, he and others at Vertu would be readily available to assist with any queries or problems. The sales manager, Cameron, was also extremely helpful locating electric vehicles from with the Vertu empire, that he thought might be suitable to us. Both Noah and Cameron were also extremely helpful explaining features of prospective cars and, of course, negotiating a deal for the car we selected. Both individuals and others we spoke with in Vertu were extremely helpful and friendly. When we collected the car we had bought, Noah provided us with all of the essential paperwork and evidence that the car had been previously fully serviced and now taxed. He also explained how Vertu would arrange transfer of our personal number plates. At the handover stage, Noah again fully explained all of the features involved in driving and charging the car. He also set up the Hyundai app in the car as well as Apple Car Play. Earlier today, one day after buying the car, Noah phoned to ask whether everything was going well and offering to resolve any problems we might have encountered since taking possession of the car. Al in all, we had an excellent experience buying a car at Vertu and I have no hesitation in recommending them to any prospective car buyers, particularly if they are assisted by Noah and Cameron with whom we had close contact and great help
17 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Dear A Belford,
Thank you very much for taking the time to share such a detailed and thoughtful review. We understand that moving to an electric vehicle for the first time can feel daunting, so it’s wonderful to hear that Noah was able to put you at ease and guide you clearly through each stage of the process.
We’re also delighted that Cameron was able to assist by locating suitable vehicles and supporting you in finding the right car. Your comments about the time taken to explain features, charging, apps, paperwork and the handover process are particularly appreciated, as ensuring our customers feel confident and supported is extremely important to us.
It’s great to hear that Noah followed up after collection to check everything was going well — this level of care is something we’re very proud of. Thank you again for your recommendation, and we hope you continue to enjoy your new electric vehicle.
Kind regards,
Liza
A tad disappointed that I had a few…
A tad disappointed that I had a few experiences that I’ve never had since being a Motability customer since 2013 .
The car is lovely . But other aspects could be improved for other Motability customers . Found it all a bit stressful
13 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPF1604 Kind regards Dawn
Genuine and helpful
Overall we had a very good experience with Ventu sales, and dealt with two of their associates. They were genuine, helpful and professional. We did some test drives and then came to the best solution for us, based on our budget. They were able to be flexible and transparent with their options. Would recommend.
13 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Thank you very much for taking the time to share your experience with us. We’re really pleased to hear that you had a very positive journey with Vertu Sales and that our team provided a genuine, helpful, and professional service throughout.
It’s great to know that the test drives, transparent discussions, and flexible approach helped you find the best solution to suit your needs and budget. Listening carefully and tailoring options without pressure is exactly how we aim to work, so your feedback is truly appreciated.
Thank you again for your recommendation and for choosing us.
Kind regards,
Keith
Everyone was extremely helpful
Everyone was extremely helpful. First class service.
10 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Edinburgh East
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that everyone was extremely helpful and that you received first‑class service. Your comments are truly appreciated.
Kind regards
Dawn
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