I had a very positive experience overall. The whole car buying process was quick and straightforward. Emails were answered promptly, and Rory, my sales advisor, was very helpful and quick to respond t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We were not put under any pressure and the whole experience was very pleasant. We left the showroom without buying a car but returned the next morning after due consideration of the deal on offer. A... Ver mais
A empresa respondeu
We had a very good experience here buying our new car. The process was smooth and the salesperson, Sharon, was helpful, personable and not at all pushy. She made her recommendations, but did not pre... Ver mais
A empresa respondeu
Matthew was extremely helpful and considerate of our needs. He made sure that everything was explained in as much detail as we felt was necessary
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Hyundai Exeter
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Trusham Road 15, Marsh Barton, EX2 8QQ, Exeter, Devon, Reino Unido
- 0344 659 0588
4,8
Excelente
110 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Peter Fisher - Friendly helpful service
Peter Fisher was very friendly, helpful and patient with my numerous questions or queries.
Not pushy, just friendly, very easy to speak to and made the process as pleasant as it could be.
11 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi there,
Thank you for the lovely review. It’s great to hear how well Peter looked after you.
His friendly, helpful, and patient approach really comes through in your comments — especially taking the time to answer all your questions without ever being pushy. Making the process as pleasant and easy as possible is exactly what we aim for, and he’ll be delighted with your feedback.
Kind regards,
Kerry
Excellent sales experience
Friendly, helpful and very knowledgeable sales team. Relaxed atmosphere with no pressure. Excellent after sales support.
8 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for your wonderful feedback. We’re really pleased to hear that you found our sales team friendly, helpful, and knowledgeable, and that the relaxed, no‑pressure atmosphere made your experience an enjoyable one. It’s also great to know that our aftersales support met your expectations. Your kind comments are very much appreciated, and we hope to welcome you back again in the future.
Kind regards,
Keith
The service I received was professional…
The service I received was professional and informed at all times and I was really impressed with this level of attention. My knowledge of cars is not as extensive as it could be but at no time did I feel unable to ask questions or that the sales person had limited time to explain the various features to me.
30 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi Mrs Hatfield
Thank you for sharing your review. I am really pleased to hear that you received professional and informative service throughout your visit. It is great to know you felt comfortable asking questions and that everything was explained clearly and without any pressure. We truly appreciate your feedback.
Warm regards
Danielle
Repair of car washer
I had a blocked rear washer on my car, which is just over a year old. Naturally, I wanted this done under warranty but was informed on booking that the repair might not be covered and quoted an estimated price. I was surprised the work wasn’t done under warranty considering the car’s age but their credit, they charged about half the quoted price.
The work and service I received on the day was fine, waiting area, free coffee etc and thankfully a nearby bus into town so at least I could go shopping whilst waiting, but I can’t compare the price with other garages as Vertu didn’t provide me with a list of non-warranty repairs at booking. If they had, I would have got an alternative local quote and potentially not had to drive 60 miles for a repair that I felt should have been under warranty, but that was my risk.
To be honest, I would’ve valued this information more than having Vertu‘s engineer do a video of my car telling me the vehicle check on my still relatively new vehicle was fine.
30 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3PS0304 Kind regards, Liza.
Hyundai Exeter - Excellent service
Andy Hallums made my Hyundai part exchange quick, simple and easy. Very efficient and friendly service. Andy made sure my new car was in excellent condition, took me through the controls, set up the Hyundai app for me, I cannot recommend Hyundai Exeter or Andy high enough. It felt a very personal experience.
23 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi Phil,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that Andy Hallums made your part‑exchange experience at Vertu Hyundai Exeter quick, simple, and stress‑free.
It’s wonderful to know that Andy provided efficient, friendly service and ensured your new car was prepared to an excellent standard. Taking you through the controls and helping set up the Hyundai app is exactly the personalised support we aim to offer, and your kind words mean a great deal.
We’re thrilled that the whole experience felt personal and positive for you, and we truly appreciate your high recommendation of both Andy and Hyundai Exeter.
If you ever need anything in the future, we’re always here to help. Enjoy your new Hyundai!
Kind regards,
Liza.
I have always had good experiences with…
I have always had good experiences with this company and found the staff friendly and really helpful including Aaron and Ellie. However when discussing returning the car the valuation I was given was£1700 lower than online. The lady I dealt with was lovely but had to refer to a colleague several times who was seated only meters away but never came over. I’d described the car as average and told it was being valued £1700 less because 2 of the 4 services had been carried out late. There are two marks which average takes into account. It needed work to pass the MOT but that totalled £1000 so how does this justify a total lower value of £2700?!? Even after the works it is still £1700 less than online! Both late services were due to them not having slots available. Be warned you need to book in for a service usually 2 months in advance. They penalise you later but don’t warn you about it. Felt really disappointed as had always had good things to say about this garage. Needless to say I won’t be going back for a new car with them! Thank you to Ellie for sorting the MOT so quickly.
27 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for taking the time to share your experience. We’re really pleased to hear that Aaron and Ellie have provided a friendly and helpful service, and we’ll be sure to pass on your kind words.
We’re genuinely sorry to hear about your disappointment regarding the vehicle valuation and how this was communicated. We understand how frustrating this must be, particularly given your previous positive experiences with us. Your feedback about the explanation provided, the need for clearer communication around service scheduling, and the valuation process has been noted and will be reviewed internally.
We always aim to be transparent and supportive, and it’s clear we fell short on this occasion. If you’re open to it, we’d really appreciate the opportunity to discuss this further and review your case in more detail. Please feel free to contact us directly so we can try to resolve your concerns.
Thank you again for your feedback—it helps us improve.
Joe Toms
General Manager
Vertu Hyundai Exeter
I recently purchased a car from Vertu Hyundai Exeter and the whole experience was absolutely first‑class from start to finish. The team made everything smooth, stress‑free, and genuinely enjoyable.
I want to give special recognition to Andy Hallums, who went above and beyond throughout the entire process. His knowledge, professionalism, and friendly, no‑pressure approach made a real difference. Andy took the time to understand what I needed, guided me through the options clearly, and made sure I felt confident every step of the way. It’s rare to find someone who balances expertise with genuine care for the customer, and Andy did exactly that.
The rest of the staff were also fantastic—welcoming, efficient, and clearly committed to providing a 10/10 experience. From the moment I walked in to the moment I drove away, I felt well looked after.
I’m delighted with my new car, and even more impressed with the customer service. I’d happily recommend Vertu Hyundai Exeter to anyone looking for a new vehicle, and I’d especially encourage you to ask for Andy Hallums—he’s outstanding.
Thanks again to the whole team!
19 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you so much for sharing this fantastic review. It’s wonderful to hear that your experience at Vertu Hyundai Exeter was first‑class from beginning to end. We’re delighted that the team made everything smooth, stress‑free, and enjoyable throughout your purchase.
A special thank you for recognising Andy Hallums — he will be thrilled to hear your kind words. His knowledge, professionalism, and friendly, no‑pressure approach are qualities we value highly, and it’s great to know he made such a positive difference to your journey. Your comments about his genuine care and clear guidance mean a lot.
We’re also pleased that the rest of the team helped make your visit welcoming and seamless. Providing a 10/10 experience is exactly what we aim for, and your feedback shows we’re delivering on that promise.
Enjoy your new car, and thank you again for recommending Vertu Hyundai Exeter. Your support is truly appreciated.
Kind regards,
Keith
Dan was great
Dan was great, knew his stuff and made the paperwork easy!
24 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for your feedback. We’re delighted to hear that Dan took great care of you, shared his expertise, and made all the paperwork straightforward. We really appreciate your kind comments.
Kind regards,
Matthew
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish
24 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for your kind review. We’re delighted to hear that you received brilliant service from start to finish. Your feedback is truly appreciated, and we’re glad the team could support you so well.
Kind regards,
Matthew
Vertu Hyundai Exeter are superb
Vertu Hyundai, Exeter, were by far the best of all the other showrooms we had visited. Dan was especially helpful. He was approachable, fully knowledgeable of the cars and nothing was too much trouble. Any issues were immediately resolved, and he always emailed or phoned as promised. We can't praise him enough. Matt and Ellie were also extremely engaging and helpful. It was such a lovely, positive experience to purchase from Vertu Hyundai. We will be back!
9 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Good morning,
Thank you for taking the time to share your experience. It’s wonderful to hear that your visit to Vertu Hyundai Exeter stood out among all the showrooms you’d been to. I’m really pleased that Dan made such a positive impression — being approachable, knowledgeable, and consistently following through makes such a difference. It’s also great to hear that Matt and Ellie added to the experience with their friendly and helpful approach.
I’m glad the whole process felt so positive for you, and it’s fantastic to know you’d choose to return.
Kind regards,
Dean
I changed my 74 plate i10 Advance 1.2…
I changed my 74 plate i10 Advance 1.2 for a 75 plate i10 Premium 1.2 yesterday and had a wonderful experience dealing with Andy Hallums. Andy was very knowledgeable, efficient and made me feel at ease. I would recommend Vertu Hyundai Exeter, and Andy in particular, to anyone who needs expert advice and guidance when choosing their next car. Thank you Andy for your patience and understanding.
17 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Good afternoon,
Thank you for taking the time to share your experience. I’m really pleased to hear that changing your 74‑plate i10 Advance for your new 75‑plate i10 Premium was such a positive and enjoyable process.
It’s great to know Andy Hallums looked after you so well. Your comments about his knowledge, efficiency, and the way he made you feel at ease really highlight the level of service we aim to deliver. I’m delighted he provided the expert advice and guidance you needed, and that his patience and understanding made the whole experience even better.
Thank you again for your recommendation — it’s very much appreciated.
Kind regards,
Dean
Paul was incredibly helpful and…
Paul was incredibly helpful and knowledgeable from start to finish. I trusted his advice and have not regretted my purchase.
13 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi George
Thank you for your lovely feedback. We're really pleased to hear that Paul was incredibly helpful and knowledgeable from start to finish. It’s great to know you trusted his advice and are happy with your purchase — that means a lot to us.
Kind regards
Dawn
Andy was great!
Andy looked after me for my new Hyundai kona. Had a wonderful experience, everything was fully explained to me and the car is perfect for my needs
10 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for sharing your experience. We’re so pleased to hear that Andy looked after you so well during your Hyundai Kona purchase. It’s great to know everything was clearly explained and that the car suits your needs perfectly. We truly appreciate you choosing us.
Many thanks,
Chloe
Very helpful staff
Very helpful staff. Leah was amazing helped me out drive away in my new car very happy.
13 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi Braedan,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you found our team helpful and that Leah provided such fantastic support throughout your experience. It’s wonderful to know she was able to help you drive away happily in your new car.
We really appreciate you taking the time to share your feedback and hope you enjoy every moment behind the wheel.
Kind regards,
Liza
We recently purchased a car for my…
We recently purchased a car for my daughter at Vertu Exeter - in particular was helped by Andy from first enquiring to completing purchase. Experienced a professional and knowledgeable service, personable with no pressure. This was particularly important to us. I would wholeheartedly recommend this garage and Andy !
3 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for your wonderful review. We're delighted to hear that your experience at Vertu Exeter was so positive and that Andy supported you from your first enquiry right through to the purchase. It’s great to know you received professional, knowledgeable, and pressure‑free service — especially when buying a car for your daughter.
We truly appreciate your wholehearted recommendation and will be sure to pass your kind words on to Andy and the team.
Kind regards,
Matthew
Highly recommend Exeter Hyundai
The service received from Andy at the Exeter Dealership was fantastic. From helping me find the right car down to delivery of the car.
His knowledge of the cars blew me away from all the little customisable short cuts to comfort settings as well as performance information.
Every question I had Andy answered!
I’d highly recommend the dealership above all. I was made to feel valued and wanted and it felt more like dealing with friends than them hunting a sale!
6 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Thank you for this fantastic review. We’re delighted to hear that Andy provided such an outstanding experience from helping you choose the right car through to delivery. His knowledge and attention to detail clearly made a real difference, and it’s great to know he could answer every question and guide you through all the features so confidently.
We’re especially pleased that you felt valued and genuinely looked after — that’s exactly the experience we aim to deliver. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Andy and the team at Exeter.
Kind regards,
Matthew
Fantastic Service
We had the best experience ever from Hyundia in Exeter. Leah and Emma that dealt with us were great. They answered all our questions and were never pushy or in our face. If we said 'no' to something we were not pushed into it. Leah took her time showing us around the vehicle, explaining everything in detail and the test drive was great, not just 5 minutes up the road but a descent test drive. The hand over from our car to the new car was so easy. She was a great sales lady, would definitely recommend her. Plus she made us laugh and had a great sense of humour which is always a plus +++
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Hi Clare,
Thank you for your brilliant 5‑star review! We’re delighted you had such a positive experience at Hyundai Exeter. It’s great to hear that Leah and Emma were helpful, friendly and never pushy. We’re pleased Leah took the time to answer your questions, give you a proper test drive and make the handover nice and easy — and even add some humour along the way!
We really appreciate your recommendation.
Kind regards,
Liza
We were so impressed with the service…
We were so impressed with the service we received here. Leah was professional, knowledgeable and made buying a car from here so easy and straight forward. We were really impressed how on the day of collection she sorted out our phones and added them onto the cars system for us( as we are not good at this kind of thing ). Thank you Leah and Emma.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Good afternoon Amanda,
Thank you for your lovely review. I’m really pleased to hear how impressed you were with the service at Hyundai Exeter. It’s great to know that Leah was professional, knowledgeable, and made the whole process of buying your car so easy and straightforward.
I’m also glad she went the extra mile on collection day by setting up your phones and connecting them to the car’s system — those little touches make a big difference. Emma will appreciate your thanks as well.
Kind regards,
Dean
Quick and Easy Buying Process
From my initial enquiry to collecting my new car, Daniel Butler made the whole buying process quick and easy (just six days from start to finish). He listened to what I wanted and made sure that I drove away with a car that suited my needs. I’ll be back again in two or three years when I’m ready to part exchange again.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Good morning Craig,
Thank you for taking the time to leave your feedback. I’m really pleased to hear that Mark and Dan were informative and guided you through every aspect of purchasing the car you were interested in. It’s great to know you’d recommend buying from this Vertu dealership — that means a lot to the team.
Kind regards,
Dean
Daniel was professional and friendly and made the whole experience very easy
Daniel was professional and friendly
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Exeter
Good afternoon Tracey,
Thank you for your lovely review. I’m really pleased to hear that Daniel made everything easy and provided such a friendly, professional experience for you.
If you need anything else, we’re always here to help.
Kind regards,
Dean
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.