Ruby and Craig, at Mansfield, made our buying experience straight forward and stress-free. They both communicated clearly. Ruby quickly and efficiently addressed any of our concerns. In fact, we would... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoSouthwell Road West, NG18 4LW Mansfield, Nottinghamshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Our experience with the dealership was very good. We knew what we wanted to look at & was shown around the car. Both my husband & myself had a test drive & decided we wanted the car. We sat & discusse... Ver mais
A empresa respondeu
We met Ben, 3 months ago. And by telling us about the N line version of the Kona, he'd have us spend money upfront that we haven't done at all in the 20 years we've been on motability. I'd say 50/50 s... Ver mais
A empresa respondeu
Well just had to praise Jamie at Mansfield Hyundai. This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not e... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Hyundai Mansfield
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Southwell Road West, NG18 4LW, Mansfield, Nottinghamshire, Reino Unido
- 0344 558 4087
4,6
Excelente
57 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Our experience with the dealership was…great from start to finish
Our experience with the dealership was very good. We knew what we wanted to look at & was shown around the car. Both my husband & myself had a test drive & decided we wanted the car. We sat & discussed everything & the salesman was very helpful, honest & upfront with us. When we picked our new car up, all the paperwork & handover went smoothly & then we were on our way.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your wonderful review.
We are delighted to hear that you had such a positive experience with us. It's great to know that you were able to take your time viewing and test driving the car, and that our team provided helpful, honest, and straightforward advice throughout the process.
We're pleased that everything went smoothly from discussing your options through to collection day, and that the handover and paperwork were handled efficiently and professionally.
Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Ruby and Craig were great!
Ruby and Craig, at Mansfield, made our buying experience straight forward and stress-free. They both communicated clearly. Ruby quickly and efficiently addressed any of our concerns. In fact, we would say that they gave us our best ever experience of purchasing a used car. We would highly recommend this branch.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good afternoon Sally,
Thank you for your wonderful feedback. It’s fantastic to hear Ruby and Craig made your car-buying experience so straightforward and stress-free. We’re delighted their clear communication and supportive approach helped put you at ease throughout, and that Ruby was able to address any concerns quickly and efficiently.
It’s especially rewarding to hear that this was your best ever experience of purchasing a used car. Thank you for your recommendation and your kind words about the team at Hyundai Mansfield.
Kind regards,
Dean
Ben, Motability.
We met Ben, 3 months ago. And by telling us about the N line version of the Kona, he'd have us spend money upfront that we haven't done at all in the 20 years we've been on motability. I'd say 50/50 sales manship and quality of the car, and what you get for the upfront cost. Car speaks for itself but we wouldn't have known about it if not for Ben. He's a genuinely decent fella, I've spoken to many car salesmen over the years, and he's the first I can solidly say that about.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your fantastic review.
We are delighted to hear that Ben made such a positive impression and helped you find the perfect vehicle for your needs. It's wonderful to know that he took the time to explain the benefits of the Kona N Line and helped you make an informed decision after 20 years on the Motability Scheme.
Your comments about Ben's honesty, professionalism, and genuine approach are greatly appreciated. At Vertu, we pride ourselves on providing friendly, pressure-free service, and it's fantastic to hear that Ben stood out among the many salespeople you've dealt with over the years.
Thank you for your kind words and for choosing Vertu Motors. We hope you continue to enjoy your new Kona and look forward to welcoming you back in the future.
Kind regards,
Keith
We had such a good experience at… Hyundai Mansfield
We had such a good experience at Hyundai Mansfield with Craig and Kev.
They answered all our questions quickly , friendly and accurate.
We was always made to feel welcome and wanted in the show room and were really
Helpful to get things in the budget we needed
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good morning Samantha,
Thank you for your wonderful feedback, it’s great to hear Craig and Kev were so friendly, helpful and quick to answer all your questions. We’re pleased you always felt welcome in the showroom and that the team helped you find the right option to suit your budget.
Kind regards,
Dean
Fab!
Lorna made the purchase and process seamless - incredibly professional and supportive. I had never bought online before, she was methodical and guided me thoroughly through the process.
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your fantastic feedback.
We’re delighted to hear that Lorna made the purchase process seamless and provided such professional and supportive service throughout. Buying a car online for the first time can feel daunting, so it’s wonderful to know that she guided you through every step with care, ensuring you felt confident and informed throughout.
We truly appreciate your kind words and will be sure to pass them on to Lorna.
Kind regards,
Matthew
Love my new car
Love my new car, would highly recommend Vertu. Sales team were great from start to finish.
29 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that you love your new car and that the sales team provided such great service from start to finish.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
A visit worth pursuing
On arrival all staff were attentive and ensured we were designated a personnel liaison, at no time did we feel guided in a specific way on all decisions advice was given with a totally neutral approach. Kieran our sales liaison was most helpful addressing any questions we had as well as discussing the many options and variations the dealer had on offer which included a £500 reduction in price that at the time was not present on their web site.A truly relaxed approach by all that gave us time to peruse at will as well as discussing several vehicles we came away with the conclusion that we would recommend a visit to this dealer as their customer experience bar is set so very high.
16 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that you received such a warm welcome from the moment you arrived and that the team provided a relaxed, pressure-free experience throughout.
It’s especially great to know that Kieran was so helpful, taking the time to answer your questions, explain the available options and support you in making the right decision without any pressure. We’re pleased that the team’s approach gave you the confidence to explore at your own pace and enjoy the experience.
Thank you for your recommendation and for taking the time to share your feedback.
Kind regards,
Matthew
Choosing and buying the car was…
Choosing and buying the car was effortless and Marlon was informative and helpful every step of the way.
9 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Hi Ashley,
Thank you for your review. We're delighted to hear that choosing and buying your car was effortless and that Marlon was informative and helpful every step of the way. We'll be sure to pass on your kind feedback to him and the team at Hyundai Mansfield.
Kind regards,
Danielle
Very professional and friendly
Very professional and friendly. Helped with every step of purchasing the car and tailoring my immediate and future requirements for peace of mind ownership.
8 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Ben told me everything that was going…
Ben told me everything that was going to happen he explained all I needed to know
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your feedback. We’re delighted to hear that Ben clearly explained everything and kept you well informed throughout the process.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
My experience
It made my experience great with the help and support I received from Ben who deals with motability he was very helpful and polite and would recommend others to attend vertu hyundai
15 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good afternoon June,
Thank you for your review. It’s great to hear that Ben provided such helpful and polite support throughout your Motability journey. Making the process clear and comfortable really does make a difference, and we’re pleased this came across.
We really appreciate your recommendation.
Kind regards,
Dean
Great service!
I can't thank Jack at Vertu Mansfield enough for the outstanding service he provided. From start to finish, he really looked after me and made the whole experience enjoyable and stress-free.
Jack answered every question I had, no matter how small, and took the time to explain everything in detail so I felt completely comfortable and informed throughout. Nothing was ever too much trouble for him.
He genuinely went above and beyond to make sure I was happy, and even kept the cups of tea coming while I was there! His patience, professionalism and friendly approach made a huge difference.
Customer service like this is hard to find these days. I would highly recommend Jack to anyone looking for a car. A truly first-class experience from someone who clearly cares about his customers.
Thank you, Jack – 10 stars from me! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
11 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such outstanding service and made your experience enjoyable and stress-free from start to finish.
It’s great to know he took the time to answer all your questions, explain everything clearly, and go above and beyond to ensure you felt comfortable and well looked after. I’ll be sure to pass on your kind words—he’ll be thrilled to receive such high praise.
We truly appreciate your recommendation.
Kind regards,
Matthew
I love my new car it’s amazing and the…
I love my new car it’s amazing and the great customer service from Marlon again was a1 very polite and professional in his job explained everything highly recommend he’s a true gentleman this is my second car with you guys ur service ur provide customers and the cars just get better each time I wouldn’t go anywhere else Hyundai all the way staff are very polite and friendly and professional in there job role make you feel welcome and comfortable go through everything with you thank you again Hyundai my new car amazing can’t wait to see what out in 3 years
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for your amazing review. We’re delighted to hear how much you love your new car and that Marlon once again provided A‑class service. His polite, professional approach clearly made the whole experience smooth and enjoyable. We truly appreciate your loyalty — it means a lot to know this is your second car with us and that you wouldn’t go anywhere else. The team will be thrilled to hear your kind words. Enjoy your new Hyundai, and we can’t wait to welcome you back in the future.
Thumbs up for Hyundai team.
Friendly staff who made the process of purchasing a new car a positive experience. The sales team went the extra mile to ensure everything went smoothly.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good afternoon Simon,
Thank you for your great feedback. It’s lovely to hear the team made you feel welcome and ensured the whole process was a positive experience, going the extra mile to keep everything running smoothly.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
i30 Blackline
This is 4th Hyundai from Hyundai Mansfield. Friendly, professional staff which is why I keep coming back. Loving my new car. One happy customer.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good afternoon Mandy,
Thank you for your continued loyalty. It’s fantastic to hear you’re now on your fourth Hyundai with us and that the friendly and professional service keeps bringing you back. It’s great to know you’re loving your new car too.
We really appreciate your support and hope you continue to enjoy your new car.
Kind regards,
Dean
I purchased a Hyundai Kona N Line S on…
I purchased a Hyundai Kona N Line S on 20 March and my experience has not been great overall.
At handover there was a chip on the windscreen, which I had to challenge under the Consumer Rights Act 2015 before it was addressed.
There was also a mark on the paintwork that was noticed at collection. This was eventually rectified by the dealer.
The vehicle was also supplied with a missing tow eye cover, which raised concerns for me about a possible previous bump or insufficient inspection before sale.
More recently I have developed ongoing issues with refuelling, where the fuel pump repeatedly clicks off after only a small amount of petrol, making it difficult to fill the tank properly. This is still ongoing.
Overall, while the car drives fine when working correctly, the number of issues at handover and during ownership has made this a frustrating experience and not what I would expect from a main dealer purchase. I would not make a purchase from Vertu again.
Edit- This dealership does not want to accept my right to reject under UK Consumer law, notably the Consumer Rights Act 2015. Having spoken to the Citizens Advice Bureau, they have confirmed I do have a valid case to reject.
20 de março de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for taking the time to share your feedback following your recent purchase of the Hyundai Kona N Line S.
Firstly, please accept our sincere apologies for the issues you have experienced both at the point of handover and during your ownership. This is certainly not the level of service or preparation we aim to provide, and we understand how disappointing and frustrating this must have been for you.
We are sorry to hear about the concerns you raised at collection, including the windscreen chip, paintwork mark, and missing tow eye cover. Whilst we’re pleased these were eventually addressed, we fully acknowledge that this should have been resolved prior to handover. Additionally, we are particularly concerned to hear about the ongoing refuelling issue you are experiencing, as this is clearly impacting your day-to-day use of the vehicle.
Please be assured that we take your feedback seriously. We will arrange for a member of our Aftersales team to contact you directly to discuss the refuelling concern and any outstanding matters in more detail, with the aim of reaching a prompt and satisfactory resolution.
We regret that your experience has not reflected the high standards we strive to deliver and that it has led you to feel this way about purchasing from us again. We do appreciate you bringing these matters to our attention, giving us the opportunity to address them.
Regards
James Ashley
General Manager
Vertu Hyundai Mansfield
Get a telephone that rings in the dealership
Thought I would make a telephone call to find out if any of my local dealers have the new Renault 4 Etech in stock so that I can go and view with a potential to buy.
I wasn’t expecting great things as I have only been in virtu on one previous occasion and I actually swore I’d never go in again because staff were awful. So I made the call and I was greeted with the phrase of something like, “ to improve our service your call may be recorded….” I thought here we go! I was put through to a female who then set about the best she could to get my full name and address as well as my telephone number. I politely declined because all I wanted to know was is the particular car in the showroom so I can make the effort to travel to have a look at it with a view to buy it. you really do not need my name address and telephone number to give me the answer to that question and what it does do is start to get me really wound up. So she said she would put me through to Mansfield and then after a few seconds, she came back to me and said none of our staff are available I will try the Hyundai garage next door and before I could answer she put me on hold again. She then came back to me and said that nobody was available there either and could she just have my telephone number and then she could get someone to call me. Nice try. So I told her not to bother and I was very polite to her and said it wasn’t her fault but I gave her some advice. The advice was how about in an effort to improve your service just install a telephone that actually rings in the dealership of the place where I need to speak to. How about getting rid of this stupid system where someone picks a phone up and then has to try ringing around themselves in effort to find someone to speak with who can answer the question. You have those people available in the actual showrooms so stop this trend of getting customers inconvenience when calling and make the experience a pleasure. Needless to say the Renault four is now off of my shortlist . So when you are looking at metrics and the best way forward for your business calls like mine will never get picked up and the impact will never be noticed but let me tell you now you’ve just lost a potential £30,000 sale.
5 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1K0505 Kind regards, Liza.
Everything was perfect
Everything was perfect, from meeting the salesman Ben, signing for the car, the contact Ben kept with me throughout the order and delivery process and the hand over of the car on time dead on the day despite being told I may have to weight longer due to back logs and other stuff going on in the world which I was more than willing to wait but in the end I didn't need to 🙂
28 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Good afternoon Mr Riggott,
Thank you for your review. It’s great to hear that everything went perfectly, from first meeting Ben through to delivery and handover. Staying in touch throughout the process and delivering right on time clearly made a big difference, and Ben will be delighted with your feedback.
Kind regards,
Dean
A credit to the dealership
Well just had to praise Jamie at Mansfield Hyundai.
This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not easy to please but Jamie earned his salary in meeting my need to find an exchange for my current car.
A credit to the dealership, thanks for a positive experience Jamie.
29 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Hi Mervyn
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear how impressed you’ve been with Jamie at Mansfield Hyundai. It’s wonderful to know that over several interactions he consistently demonstrated professionalism, courtesy, and a genuine willingness to help — especially in supporting you to find the right exchange for your current car.
Your comments about Jamie being a real credit to the dealership will mean a great deal to him, and we’re so pleased he was able to deliver a positive experience even with high expectations. Thank you again for your kind words and for choosing us.
Kind regards
Dawn
Excellent Customer Service and Knowledgeable Staff
I went into Hyundai and was served by Jack and told him what I was looking for in a car. He was very knowledgeable, friendly but most importantly NOT pushy. Day of pick up. I was feeling slightly nervous and he took the time to take me out on another test drive and afterwards go through all the controls etc in the car. After care as well was brilliant. I had a query and rang up and he happily went through it with me and put my mind at ease. Customer service mixed with friendliness is 110% at this car dealership.
23 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Hyundai Mansfield
Dear Helen,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received excellent customer service and that your experience at Hyundai Mansfield was such a reassuring and enjoyable one.
Your kind comments about Jack are very much appreciated. It’s wonderful to know that his knowledgeable, friendly and non‑pushy approach helped you feel confident in your choice, especially on collection day when he took extra time to ensure you felt comfortable with the car and its controls. We’re also pleased to hear that the aftercare support was just as strong and helped put your mind at ease.
Creating an environment that combines great customer service with genuine friendliness is exactly what we strive for, so feedback like yours means a great deal to us. Your comments will be shared with Jack and the wider team.
Kind regards,
Liza
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.