Right from the first phone call a lovely lady called Katie made me a professional video of a IPace so much so I travelled down by train next day from Glasgow Katie picked me up from the station made m... Ver mais
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Localização
Trocar localizaçãoChurchill Way, Lomeshaye Business Park, BB9 6LL Nelson, Lancashire, GB
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Veja o que dizem as avaliações
I can’t speak highly enough about Ellis. I needed a new battery in one of my smart keys and he sorted this for me without delay plus identified an problem with my other key not connecting and immediat... Ver mais
A empresa respondeu
After checking out the company we drove 220 miles to look at a car they were selling at a very attractive price. We arrived 30 minutes before closing having give themdan earlier estimated arrival tim... Ver mais
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Helpful snd informative although a few key elements were missed on collection One of the keys had a flat battery We also needed a standard charger as well as the EV charger All in all a good exp... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Land Rover Nelson
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Churchill Way, Lomeshaye Business Park, BB9 6LL, Nelson, Lancashire, Reino Unido
- 0344 659 2997
4,3
Excelente
76 avaliações
Pede aos clientes que avaliem
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Respondeu a 96% das avaliações negativas
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Salesman Chris was excellent
Salesman Chris was excellent. Easy to deal with and a credit to the company.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Good afternoon Andrew,
Thank you for your fantastic feedback, it’s great to hear Chris provided such excellent service throughout your experience. We’re delighted he was easy to deal with and made such a positive impression. Your kind words are greatly appreciated, and it’s wonderful to know you found him to be a real credit to the team.
Kind regards,
Dean
All aspects of the buying experience…
All aspects of the buying experience were seamless.
Gabriel who I dealt with was very knowledgeable and informative.
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your fantastic feedback.
We’re delighted to hear that all aspects of your buying experience were seamless and that Gabriel provided such knowledgeable and informative support throughout the process.
It’s great to know that his expertise and guidance helped make your experience a positive one from start to finish. I’ll be sure to pass on your kind words to Gabriel.
Kind regards,
Matthew
5 star review for Ellis
I can’t speak highly enough about Ellis. I needed a new battery in one of my smart keys and he sorted this for me without delay plus identified an problem with my other key not connecting and immediately went above and beyond to get my car booked in to have the issue resolved. Thankyou for the customer service. I had a 5 star experience
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi Mr Wood,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received such excellent service from Ellis at Land Rover Nelson.
It’s wonderful to know that Ellis was able to quickly sort the battery replacement for your smart key and then proactively identify and address the issue with your second key. Going above and beyond to ensure our customers receive prompt and effective support is exactly the level of service we strive to provide.
Your kind comments about Ellis and the 5-star experience you received are greatly appreciated, and we’ll be sure to pass your feedback on to him. He will be delighted to know that his efforts made such a positive difference.
Thank you again for your support and for choosing Land Rover Nelson.
Kind regards,
Liza.
Great experience very friendly and…
Great experience very friendly and helpful sales team
Kept up to date throughout the process
Second time we have bought from Vertu Nelson will definitely use again
28 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi Peter,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you had another great experience with the team at Land Rover Nelson.
It’s wonderful to know that the sales team were friendly, helpful, and kept you informed throughout the entire process. Providing excellent communication and customer care is exactly what we strive for, so it’s great to hear that this made a positive difference to your experience.
We’re especially grateful for your continued loyalty and are thrilled that this is your second purchase from us. Knowing that you would choose Vertu Nelson again means a great deal to the team.
Thank you again for your kind feedback. We look forward to welcoming you back in the future.
Kind regards,
Liza.
Vertu Land Rover Nelson 5 stars
Right from the first phone call a lovely lady called Katie made me a professional video of a IPace so much so I travelled down by train next day from Glasgow Katie picked me up from the station made me feel so welcome non pushy.easily the best salesperson I have ever experienced.thank you for making my purchase so easy would highly recommend
25 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your fantastic review.
We are delighted to hear that Katie provided such an exceptional experience from your very first phone call. It's wonderful to know that her professional video gave you the confidence to travel from Glasgow, and that she made you feel so welcome from the moment she collected you from the station.
We're especially pleased that you appreciated her friendly, knowledgeable, and pressure-free approach. At Vertu, we believe our customers should always feel comfortable, informed, and in control, so it's fantastic to hear that Katie made your purchase so easy and enjoyable.
Thank you for your recommendation and kind words. We will be sure to pass your feedback on to Katie.
Kind regards,
Keith
440 miles
After checking out the company we drove 220 miles to look at a car they were selling at a very attractive price. We arrived 30 minutes before closing having give themdan earlier estimated arrival time (M6 traffic!) and they and the car were waiting. It did not take long, having accepted their offer of a drink and biscuits, to decide that was the car for us. No hard pressure selling and every one was very efficient and pleasant, the showroom was spotless, toilets were clean, and the car was gleaming when we drove away. Special thanks to Julian and Katie who explained everything in simple terms. We then (carefully) drove back home and were very satisfied with everything. A very pleasant experience with a dealer who cares.
20 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your wonderful review.
We are delighted to hear that your 220-mile journey was worthwhile and that our team made the experience such a positive one. It's fantastic to know that Julian and Katie looked after you so well, explaining everything clearly and ensuring the process was smooth and pressure-free.
We're pleased that both the vehicle and dealership met your expectations, and that you drove away completely satisfied with your purchase. Thank you for your kind recommendation and for choosing Vertu Motors.
Kind regards,
Keith
Attentive professional approach by…
Attentive professional approach by staff members who couldn't do more to help us.
18 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your wonderful review.
We are delighted to hear that our team provided such an attentive and professional service. It's fantastic to know that our colleagues went above and beyond to help and ensure you had a positive experience.
Your kind feedback is greatly appreciated, and we will be sure to share it with the team. Thank you for choosing us, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Vertu Nelson Amazing Experience
What a fantastic experience I had with the Vertu team in Nelson. I’ve used another branch outside of the Vertu group in the past, and the difference was clear straight away.
The team truly couldn’t do enough for me from start to finish. The handover was thorough and professional, with everything clearly explained and nothing overlooked—it really felt like a proper, first-class service.
They genuinely went the extra mile, and it didn’t go unnoticed. Because of this experience, myself and my family (who are also Land Rover drivers) will only be using Vertu Nelson going forward.
A big thank you to Gabriel and Mitz—you are a real credit to your company!
26 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi Emma,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Nelson. It’s great to know Gabriel and Mitz provided first-class service throughout and made such a lasting impression.
Thank you for your kind words and recommendation. We look forward to welcoming you and your family back in the future.
Kind regards,
Kerry
Fantastic customer service
I had a previous bad experience with an independent car dealership. This time I went with Land Rover, Nelson and I have not been disappointed. Firstly thanks to Gabriel who helped me with the purchase of my Range Rover Evoque, from the beginning. I explained all the concerns I had, from the past experience. He was professional, understanding and most importantly honest. On the day of collection, I was travelling a long way. There were delays, which meant me arriving much later than planned to. Gabriel said that I shouldn’t worry, that they would work with me and that is exactly what they done. Thanks to Max, who picked me up from the station. After the nightmare I’d had with travelling up there, I was quite anxious and he immediately put me at ease. Also thanks to Julian and Steve for staying way after closing to help complete the sale for me. I’ve had the car a couple of day now, all is going well. I’ve had check ins from the team to make sure that the car is running okay. Genuinely could not be happier with the level of customer service that I received from this group of people. Thanks guys! When I need an upgrade, I know where to come!
30 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Selina
Rebecca from the sales team was…
Rebecca from the sales team was excellent, very knowledgeable and patient. Covered everything we asked and a lovely lady
30 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your lovely feedback. We’re delighted to hear that Rebecca provided such knowledgeable and patient support, ensuring all your questions were answered.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Friendly and efficient.
26 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi Eric,
Thank you for your feedback.
We’re pleased to hear you received friendly and efficient service during your visit.
Kind regards,
Danielle
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased a new Defender from Vertu Motors Land Rover Nelson and had an excellent experience from start to finish.
Gary Maher was outstanding throughout the whole process. He was professional, knowledgeable, and always available to answer any questions I had. He made the purchase straightforward and stress-free, keeping me informed every step of the way.
The customer service was first-class, and I’m absolutely delighted with my new Defender. I would highly recommend Vertu Motors Land Rover Nelson, and especially Gary Maher, to anyone looking for a new vehicle.
Thank you, Gary, for making the experience such a positive one! 🚙👏
6 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Good morning Harvey,
Thank you for your fantastic review. It’s great to hear that your experience was excellent from start to finish and that Gary provided such professional, knowledgeable, and supportive service throughout. Keeping everything straightforward and stress‑free really makes a difference.
We’re delighted you’re enjoying your new Defender and really appreciate your recommendation.
Kind regards,
Dean
Bought our Discovery from Vertu Land…
Bought our Discovery from Vertu Land Rover at Nelson.
Was very professionally welcomed and shown around the cars by a lovely lady called Katie.
The service was the best weve ever experienced from any main dealer including another Vertu branch.
Nobody was pushy. Every staff member we came into contact with were absolutely lovely and friendly and couldnt be more helpful.
As for the car, we love it.
Thank you so much. I will be recommending you to anyone looking to buy a Land Rover.
4 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your feedback. I’m glad things were generally easy, and I appreciate you highlighting the communication gap when staff were off — that’s helpful to know.
Many thanks,
Chloe
Helpful snd informative although a few…
Helpful snd informative although a few key elements were missed on collection
One of the keys had a flat battery
We also needed a standard charger as well as the EV charger
All in all a good experience
3 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Good afternoon,
Thank you for taking the time to share your feedback. It’s great to hear you found the team helpful and informative overall, and that you had a good experience. I’m sorry to hear a couple of important details were missed – we appreciate you highlighting this.
We’re glad, despite these points, you still came away with a positive experience.
Kind regards,
Dean
Excellent service and Gary did…
Excellent service and Gary did everything that he said he would do. Highly recommend them. JS
23 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for your kind feedback.
We’re delighted to hear you received excellent service and that Gary delivered on everything he promised — that’s exactly the level of professionalism we strive for. It’s great to know your experience met your expectations from start to finish.
Your recommendation means a great deal to us, and your comments will be shared with Gary and the team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
buying my new car
the whole process from an initial call to collecting the car was a week. the staff (Chris and Mitz) were helpful
15 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi Kath,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Land Rover Nelson was so smooth and efficient from your initial call through to collecting your car.
It’s great to know that Chris and Mitz were helpful throughout and supported you during the process. Your kind feedback will mean a great deal to them and the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Everything went smoothly including very…
Everything went smoothly including very minor problems being sorted out immediately.
13 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Dear Neil,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that everything went smoothly during your experience with us.
It’s especially pleasing to know that any minor issues were resolved promptly — providing quick and effective support is very important to us. Your feedback is greatly appreciated and will be shared with the team at Land Rover Nelson.
Thank you again for choosing us.
Kind regards,
Liza
Gary at Vertu Nelson has gone above and…
Gary at Vertu Nelson has gone above and beyond to make my car purchase a pleasure after a few issues with my old vehicle he ensured my new purchase meant I will have trouble free driving in future. Thank you Gary 😊
1 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Gary at Vertu Nelson went above and beyond to make your car purchase such a positive experience. It’s great to know that, after the issues with your previous vehicle, he took the time to ensure your new purchase gives you confidence in enjoying trouble‑free driving going forward.
Your kind words mean a lot, and we’ll be sure to pass them on to Gary. Thank you again for choosing Vertu Nelson 😊
Kind regards
Dawn
Ignore the customer......problem solved!
We purchased a used Range Rover Sport from Vertu Land Rover Nelson in November 2025, and it has been a very poor experience from start to finish.
Since purchase, the vehicle has suffered multiple faults, including a persistent key issue (which required several failed repair attempts), a fault on the drivers door, a broken fuel feeder pipe, a broken washer motor, and a suspension fault. This is completely unacceptable for a vehicle of this age and raises serious concerns about the checks carried out before sale.
Even more disappointing was the lack of customer service. We formally contacted both the dealership and head office regarding these issues and initially rejected the vehicle under the Consumer Rights Act 2015, but received no response whatsoever and had to chase repeatedly. In total 4 emails have been totally ignored by both head office and the dealership. Numerous phone calls to the General Manager, Allison Reede have also been ignored.....she's always "in a meeting."
The vehicle has now been returned after further repairs, but only after significant inconvenience and effort on our part. This experience has left us with very little confidence in both the reliability of the car and the professionalism of the dealership.
We would not expect this level of faults or lack of communication from a main Land Rover dealer. Based on our experience, we would strongly advise others to think carefully before purchasing from this dealership.
24 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1AS2404 Kind regards, Matthew.
great communication
18 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Land Rover Nelson
Dear Michael,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you experienced great communication throughout your visit.
Clear and timely communication is very important to us, so your comments are greatly appreciated and will be shared with the team at Land Rover Nelson. Thank you again for choosing us.
Kind regards,
Liza
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