Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they mana... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoQuest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB
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Veja o que dizem as avaliações
This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and... Ver mais
A empresa respondeu
I recently purchased a car from Toyota Doncaster and received outstanding service from Chantelle Worviell. The entire process was smooth, professional, and stress-free from start to finish. Chant... Ver mais
A empresa respondeu
I dealt with a salesman called Dan Beagley at the Doncaster Vertu Toyota branch. I ordered my car in may 2026 and was told I would take delivery in July, during the waiting period Dan contacted m... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Toyota Doncaster
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, Reino Unido
- 0330 012 3474
4,8
Excelente
138 avaliações
Pede aos clientes que avaliem
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Respondeu a 96% das avaliações negativas
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I recently purchased a car from Toyota…
I recently purchased a car from Toyota Doncaster and received outstanding service from Chantelle Worviell. The entire process was smooth, professional, and stress-free from start to finish.
Chantelle was knowledgeable, helpful, and kept me informed throughout. The car handover was exceptionally efficient and completed within an hour, making the experience seamless and enjoyable.
I would highly recommend Chantelle and the Toyota Doncaster team to anyone looking for excellent customer service and a hassle-free car buying experience. Thank you!
22 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your fantastic review. We're delighted to hear that Chantelle made your car-buying experience smooth, professional, and stress-free. It's great to know you felt well informed throughout and that the handover process was quick and efficient.
We really appreciate your recommendation and hope you enjoy your new car.
Many thanks,
Chloe
Koby was excellent
Koby was excellent, pleasant and very helpful. We would definitely go to Doncaster vertu again
20 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your wonderful review.
We are delighted to hear that Koby provided such excellent service and that you found him pleasant and very helpful throughout your experience. It's fantastic to know that he helped make the process smooth and enjoyable for you.
Thank you for your kind words and for choosing Vertu Toyota Doncaster. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Quick easy no issues with negotiation
Quick easy no issues with negotiation. Collected new car within 2 days.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Good afternoon Andrew,
Thank you for your great feedback, it’s fantastic to hear the whole process was quick and straightforward. We’re delighted everything went smoothly, with no issues during the negotiation, and that you were able to collect your new car so quickly.
Kind regards,
Dean
Easy helpful friendly buying experience
Easy helpful friendly buying experience
11 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Howard,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had an easy, helpful, and friendly buying experience with Toyota Doncaster. Providing a straightforward and enjoyable journey for our customers is exactly what we strive for, so it's wonderful to know that the team delivered this for you.
Your kind feedback is greatly appreciated and will be shared with the team, who will be delighted to hear your comments.
Thank you again for choosing Toyota Doncaster. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
Julie at Doncaster was absolutely…
Julie at Doncaster was absolutely brilliant from start to finish. She explained everything for me.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Pauline,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Julie provided such brilliant service from start to finish during your experience with Toyota Doncaster. Taking the time to explain everything clearly and ensuring customers feel informed and confident throughout their journey is exactly what we strive for.
Your kind comments will mean a great deal to Julie, and we'll be sure to pass your feedback on to her. We know she'll be delighted to hear that she made such a positive impression.
Thank you again for choosing Toyota Doncaster. We look forward to welcoming you back in the future.
Kind regards,
Liza.
Greg & Dave - Doncaster. Great team!
Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they managed to get the delivery done a few days earlier than expected. Would recommend to all. Didn’t once feel pushed or rushed during the sales stage either, it was made quite comfortable and felt at home.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your wonderful feedback. We're delighted to hear that Greg, Dave and the team kept you updated throughout the process and were able to deliver your vehicle earlier than expected. It's also great to know that you felt comfortable and under no pressure during the sales journey.
Thank you for your recommendation and for choosing Vertu Toyota Doncaster.
Many thanks,
Chloe
Awesome experience at Vertu Doncaster
Vertu Toyota Doncaster were helpful in helping us make a decision on my car, Kobby was greatly helpful throughout the whole process!
9 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your wonderful feedback. We're delighted to hear that the team at Vertu Toyota Doncaster were able to help you make the right decision when choosing your car. It's especially great to know that Kobby was so helpful throughout the entire process and provided the support you needed every step of the way.
Many thanks,
Chloe
Very professional
Very professional, no pressure to sell us a car, aloud to walk around all cars on sale on our own.
And the individual who dealt with my wife and I was polite at all time.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Yaris Purchase from Toyota Doncaster
Brilliant service from Julie from start to finish. Nothing was too mch trouble. Can't recommend enough.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Good afternoon Laura,
Thank you for your wonderful feedback, it’s great to hear Julie provided such brilliant service from start to finish. We’re delighted nothing was too much trouble and really appreciate your recommendation.
Kind regards,
Dean
This was a very smooth experience…
This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and helpful. He prepared a very detailed video, which helped me decide to buy the car even before moving from my house. He was also diligent and transparent about every aspect of the process. Doncaster Vertu was always prompt with my calls and queries, as well as after-sales. I strongly recommend them for a premium experience.
4 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Huzeyfe,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a smooth experience with Vertu Toyota Doncaster. It’s wonderful to know Callum provided such kind, helpful and transparent service throughout, and that his detailed video helped you make such an informed decision before even leaving home.
We’re also pleased to hear the team were prompt in responding to your queries and continued to support you after your purchase.
Thank you for your recommendation and kind feedback. We hope you enjoy your new car!
Kind regards,
Kerry
From start to finish the service was…
From start to finish the service was amazing
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your fantastic feedback.
We’re delighted to hear that the service was amazing from start to finish and that the team helped make your experience such a positive one.
Your kind words are greatly appreciated, and we hope you enjoy your new car.
Kind regards,
Matthew
Very helpful and knowledgeable
Very helpful, friendly and knowledgeable staff at Toyota Doncaster. Thanks to Liam for being very patient. The after sale service is also good, Liam was happy to help with a couple of "user errors" in the weeks after purchase.
3 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi C Beckett,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the team at Toyota Doncaster to be helpful, friendly, and knowledgeable throughout your experience.
It’s especially pleasing to know that our support continued after your purchase and that the team were happy to assist with any questions or "user errors" as you got to know your new vehicle. We believe great customer service doesn’t end when you drive away, so it’s wonderful to hear that our aftersales support made a positive difference.
Thank you again for your kind feedback. We’ll be sure to share your comments with the team, who will be delighted to receive them.
Kind regards,
Liza.
Excellent customer service from Julie…
Excellent customer service from Julie went through all the details of the car and the part exchange always on time highly recommended 👍
27 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Andrew,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent customer service from Julie at Toyota Doncaster.
It’s wonderful to know that Julie took the time to explain all the details of the car and guide you through the part-exchange process, ensuring everything was clear and straightforward. We’re also pleased to hear that her punctuality and professionalism helped make your experience such a positive one.
Thank you for your recommendation. We’ll be sure to pass your kind feedback on to Julie and the team, who will be delighted to receive your comments.
Kind regards,
Liza.
Well done David and the Team.....
Well done David and the Team at Vertu Toyota at Doncaster...seamless process, made you feel special throughout, no pressure, just clarity and delivery. Thanks again!!
23 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Jock,
Thank you for your fantastic 5-star review!
We’re delighted to hear David and the team at Vertu Toyota Doncaster made the whole process seamless and helped you feel valued throughout. It’s wonderful to know you appreciated the clear, no-pressure approach and great customer service.
We’ll be sure to pass on your kind feedback to David and the team. Thank you for taking the time to share your experience.
Kind regards,
Kerry
Vertu Toyota
I dealt with a salesman called Dan Beagley at the Doncaster Vertu Toyota branch. I ordered my car in may 2026 and was told I would take delivery in July, during the waiting period Dan contacted me several times to keep me updated.
When I went to pick up my new vehicle Dan once again was so professional in his approach and attitude which made the deal better as I had an horrendous experience at the Baugh Green site.
He was clean tidy and actually looked the part, well done Dan.
All in all a smooth exchange and everything demonstrated on the vehicle. 10 out of 10 in every field
The girl on the front desk was also so polite and helpful.
It has been a pleasure dealing with Vertu Toyota at Doncaster and will certainly recommend this dealership
20 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for your fantastic review.
We are delighted to hear that Dan Beagley kept you updated throughout your journey and provided such a professional experience when you collected your new vehicle. It's great to know that everything went smoothly and that all the features were explained clearly.
We're also pleased that our Reception team made you feel welcome and left such a positive impression.
Thank you for your recommendation and for choosing Vertu Toyota Doncaster. We hope you enjoy your new vehicle.
Kind regards,
Keith
I reserved a Toyota C-HR online as…
I reserved a Toyota C-HR online as advertised on both AutoTrader and Vertu’s official website. I paid the reservation fee, took time out of my day, and drove approximately two hours round trip to your Doncaster dealership.
Upon arrival, I inspected the vehicle, discussed it with the sales team, and completed a full test drive. Only after the test drive, when I was ready to proceed with the purchase, was I informed that the vehicle had been incorrectly priced and that Vertu would not honour the advertised price.
While I appreciate that genuine pricing errors can occur, I find it completely unacceptable that this was not identified and communicated to me before I travelled to the dealership. By the time I was informed, I had already spent considerable time and money making the journey and engaging in the sales process.
Allowing a customer to reserve a vehicle, travel to the dealership, inspect it, and complete a test drive before disclosing a pricing error demonstrates a serious breakdown in communication and falls well below the level of customer service I would expect from a national dealership group such as Vertu.
From a customer’s perspective, this experience was extremely disappointing and misleading. Regardless of whether the pricing error was genuine, the way it was handled caused me unnecessary inconvenience, wasted a significant amount of my time, and left me feeling that my custom was not valued.
21 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1R2107 Kind regards, Liza.
Customer Service First Class,
Rite from the start, all Vertu Toyota Doncaster staff treated me as a Valued Customer,With the Information Given I was able to Choose my New Car with confidance.I was given all the infomation i .needed to drive the car Safely, the customer service was First Class.
20 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Car purchase
Went to Doncaster Vertue and was met by Dan one of the salesmen,he was friendly and knowledgeable and also got me a good deal on my car. He explained everything in detail and said I can get in touch anytime if there's any problems,he was easy to talk to and put me at ease and a credit to vertue.
18 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Hi Philip,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Dan provided such a friendly and knowledgeable service during your visit to Toyota Doncaster. It’s great to know he secured a good deal for you and took the time to explain everything clearly and thoroughly.
We’re especially pleased that Dan made you feel at ease throughout the process and reassured you that support would be available whenever you need it. Your kind words are greatly appreciated, and we’ll be sure to pass your feedback on to Dan, who will be delighted to hear that he made such a positive impression.
Kind regards,
Liza.
Vantage Doncaster
Vantage Doncaster were friendly and pleasant and easy to deal with. The service, staff and customer service were impeccable
13 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Toyota is a very good reliable car no…
Toyota is a very good reliable car no doubt about that. I have given only 3 stars because it was a bad experience for me and my wife we did a quote and the add on for seal and protection wheel cover was all put on the bill we did not ask for it. We want to make sure you don’t make same mistake has we did we decided that the car was not for us and we took it back we lost £4000 in two weeks this is our mistake I fully understand that but this garage will not help you out with this sort of mistake. we did the same thing once before at a different dealership and they was more understanding we lost nothing. Garages are there to make money and yes this is our fault not Vertu Toyota I have done this review due to I don’t want Toyotas next customer making financial mistakes like we did you will lose a lot of money.
6 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Doncaster
Good afternoon, Mr. Connell,
Thank you for taking the time to share your experience. I am genuinely sorry to hear how disappointed you and your wife have been with the outcome, and I appreciate how frustrating this situation must feel.
When we discussed the vehicle return, we explained that the reduction in value was primarily due to the VAT that is paid to HMRC once a new vehicle has been registered. Unfortunately, unlike a used vehicle purchase, a new vehicle becomes significantly more difficult to unwind after registration, which is why this cost formed part of the buy-back calculation we provided.
We understand this was not the outcome you were hoping for, and while we appreciate your concerns, the valuation was based on these unavoidable factors. If you would like to discuss the matter further, please do not hesitate to contact us, and we will do everything we can to assist.
Kind Regards
Jon Ireland | General Manager
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