We got excellent help from Adrian Hewitt at Vertu Toyota, Worksop, he guided us through the Motability Scheme and ordered our chosen car. We were very pleased it was delivered within 3 weeks. Really... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoLawrence House, Retford Road, S80 2QD Worksop, Nottinghamshire, GB
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Veja o que dizem as avaliações
Excellent customer service, Dan gave us time to look around and discuss the vehicle but was also available to answer any questions we had. No pushy sales but was very helpful and informative, relaxed,... Ver mais
A empresa respondeu
Great dealership to deal with both sales and service are fantastic. They are honest and loyal to customers with no hard sell. Evelina stood in for Dan who was sick and she did a great handover and her... Ver mais
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Well I would have enjoyed my purchase of a Corolla estate fl75phy a lot more had I not Had to take it back to have the rear neerside door realigned because it did not shut properly travelling a to... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Toyota Worksop
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Lawrence House, Retford Road, S80 2QD, Worksop, Nottinghamshire, Reino Unido
- 0330 012 2317
4,8
Excelente
66 avaliações
Pede aos clientes que avaliem
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Respondeu a 96% das avaliações negativas
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Leo was fantastic very helpful
Leo was fantastic very helpful, had the time to listen and cared to make my car buying experience first class thank you so much
5 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Thank you so much for your kind words! We are so happy to hear that Leo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
From start to finish
From start to finish buying my new Toyota Corolla at the Worksop branch was made quick and easy.
Thanks to Dan and Tom
10 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Good morning Philip. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan, Tom and the team. We hope to see you again soon. Happy motoring, Dean
Ben is such a lovely person and so…
Ben is such a lovely person and so helpful answering all my questions and making the whole process enjoyable.
Abby is also such a friendly bubbly person who really knows her job and is very helpful. Becky is a warm and very welcoming first person you meet making sure you are seen to and comfortable and providing excellent coffee. All do their job very well 10/10
4 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Went to review finance plan and was…
Went to review finance plan and was adamant I wasn’t going to buy a car, but the deal Dan and Abbie put together was too good to miss. Really good knowledgeable service.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
From the moment I entered the showroom…
From the moment I entered the showroom I was greeted with friendly face and offered refreshments. Then staff came to me made me feel at ease. Talked about the offers deals on my new car always being extremely helpful and kind .I would highly recommend this garage all staff are extremely friendly and helpful as always being professional. Special thank you too Adrian and abbie the best !!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Disappointed with Experience at Vertu Toyota Workshop
I recently bought an approved used Toyota Prius from Vertu Toyota Workshop dealership, and I’m very disappointed with how things turned out.
A large scratch on the bonnet, clearly visible, was never mentioned or disclosed, neither before prep nor after prep, in the videos provided before the car delivery by the sales team.
Upon receiving the vehicle, I noticed a prominent scratch on the bonnet. When I raised the issue, I was told the damage was “within Toyota standards” and that I should repair it at my own cost. I find this response unacceptable. Transparency was seriously lacking.
To make matters worse, the steering lock does not engage when the engine is turned off—an issue confirmed by a Toyota technician. This should have been picked up and sorted out by the sales team before delivery.
For a dealership selling “approved used” vehicles, I expected much more care and transparency. Sadly, the experience has been frustrating and far from reassuring.
Please avoid buying from Vertu, they hide facts and deliver you cars with issues that they refuse to address later on.
I’m very disappointed. First, they didn’t disclose the clearly visible bonnet scratch, and later refused to repair it. Secondly, they didn’t check the car thoroughly — I’m now facing a steering lock issue. Not recommended at all.
I’ve shared my bad experience with Vertu Digital Experience team but they don’t bother and address your concerns too. Zero customer care.
31 de julho de 2025
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Worksop
Thank you for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations, and we take your feedback very seriously. We want to assure you that customer satisfaction is our top priority, and we regret that we were unable to resolve these issues to your full satisfaction.
We want to clarify the steps we took to address your concerns. The vehicle you purchased is a nine-year-old approved used Toyota Prius, and while we strive for perfection, some minor cosmetic imperfections can be expected. Our sales team sent multiple close-up videos of the vehicle's exterior, including the bonnet, and we genuinely believed the car was presented accurately. We understand your frustration with the scratch on the bonnet, which we considered to be minor and within the standards for a car of its age. However, we also recognise that your satisfaction is what matters most.
To resolve this, we offered several solutions, including sending touch-up paint and arranging for a local Toyota dealership to inspect the vehicle. Additionally, when you raised the concern about the steering lock, we offered to have our technician look at the issue and fully cover the costs of any necessary repairs.
Our ultimate goal is for you to be happy with your purchase. That's why we also offered to take the vehicle back for a full refund should you remain unsatisfied. We believe this demonstrates our commitment to doing right by our customers, even when it means reversing a sale.
We believe we communicated transparently throughout this process and made a significant effort to find a solution that would work for you. We are disappointed that you feel the experience was frustrating, and we will use your feedback to review and improve our communication and inspection processes for all our approved used vehicles.
Sincerely,
Leonardo Filippo
General Sales Manager
Vertu Toyota
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