What we liked that Dom was helpful without being in your face. Also he explained everything calmly because we are in our late 70's but we do have mobile phones and a laptop. We wish him all the best.... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoThe Crossings Business Park, Cross Hills, BD20 7BW Keighley, West Yorkshire, GB
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Veja o que dizem as avaliações
Vertu Vauxhall Skipton are amazing! Honestly couldn’t recommend them enough, they are so supportive and genuinely want to help you get your right car in an easy and seamless way. They offer second han... Ver mais
A empresa respondeu
Vertu vauxhall Keighley/skipton excellent service from Jacob Hough when we went to buy our new Vauxhall Mokka he explained everything from start to finish regarding paperwork etc. even went through al... Ver mais
A empresa respondeu
The staff member we dealt with,,,Bobbi. She was very helpful and thorough and made us feel comfortable,and there was no pressure on us to make a decision..we would deal with your garage in the future.... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Vauxhall Skipton
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
The Crossings Business Park, Cross Hills, BD20 7BW, Keighley, West Yorkshire, Reino Unido
- 0344 659 7232
4,3
Excelente
41 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What we liked that Dom was helpful…
What we liked that Dom was helpful without being in your face. Also he explained everything calmly because we are in our late 70's but we do have mobile phones and a laptop. We wish him all the best. The garage was lovely and clean and even the boss came to say goodbye and were we happy. Regards the Carters
21 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you, Mr and Mrs Carter, for your lovely review.
We're pleased to hear that Dom was helpful and took the time to explain everything clearly, making your experience a comfortable one. It's also great to know you found the garage clean and welcoming.
We hope you're enjoying your new car and wish you many happy miles ahead.
Many thanks,
Chloe
The staff member we dealt with,,,Bobbi
The staff member we dealt with,,,Bobbi. She was very helpful and thorough and made us feel comfortable,and there was no pressure on us to make a decision..we would deal with your garage in the future. thanks again Bobbi
14 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Good morning Maxwell,
Thank you for your wonderful feedback, it’s great to hear Bobbi was so helpful and thorough throughout your experience. We’re delighted she made you feel comfortable, answered your questions and provided a relaxed, pressure-free environment while you considered your options. It’s fantastic to know you would be happy to deal with the team again in the future.
Kind regards,
Dean
GREAT EXPERIENCE IN THE PURCHASE OF MY CAR
Dom was very supportive, helpful, informative and went through each stage at a pace suitable to me.. My experience at Vertu Vauxhall, Skipton was great - Dom, Ali (the GM) and other staff members were all very helpful. I did not feel pressurised but assisted all the way by Dom and Ali in what was a huge decision in the purchase of my new car. A huge thank you to all. I love my new car.
22 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Annie,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you had such a positive experience with Vauxhall Skipton.
It’s fantastic to know that Dom was supportive, informative, and took the time to guide you through each stage of the process at a pace that suited you. Buying a new car is a significant decision, so we’re especially pleased that you felt comfortable, well supported, and never under any pressure throughout your journey.
We’re also delighted to hear your kind comments about Ali and the rest of the team. Providing a welcoming, customer-focused experience is exactly what we strive for, and your feedback is a testament to their hard work and dedication.
Most importantly, we’re thrilled to hear that you love your new car!
Thank you again for your kind words. We’ll be sure to pass your feedback on to Dom, Ali, and the wider team, who will be delighted to receive it.
Kind regards,
Liza.
Apologies for my earlier review
Apologies for my earlier review.
I rate this company 5 star
For honesty and for booking my car in when having doubts on the wet belt.
Everything was confirmed to be ok.
Fast reply and action on their part.
Thank you
28 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Mia,
Thank you for taking the time to update your review and for awarding us a fantastic 5-star rating. We really appreciate you sharing your experience.
We're delighted to hear that the team at Vauxhall Skipton responded quickly to your concerns, booked your vehicle in promptly, and were able to provide reassurance that everything was in good order. Honesty, transparency, and taking swift action for our customers are incredibly important to us, so it’s wonderful to know that this was reflected in your experience.
Thank you again for your kind words and for recognising the efforts of the team. Your feedback means a great deal to us.
Kind regards,
Liza.
0 star
⭐☆☆☆☆
If I could give this company 0 stars, I would. Absolutely appalling service.
I purchased my vehicle on 01/04/2026 and as soon as I returned to Sheffield, the SOS warning message appeared. I contacted Vertu straight away and was initially reassured, but unfortunately this quickly changed.
Since purchase, I have had 8 issues with the vehicle, including faults present from the start. I am now 4 months down the line and still dealing with unresolved problems, broken promises, poor communication and having to constantly chase for updates.
I have even had to use a different name to get through to Joseph after being told his line was unavailable, which should never be necessary when trying to resolve a serious issue.
As a 20-year-old buying my first car, this experience has completely ruined what should have been an exciting milestone. The stress and lack of support has left me feeling like I cannot trust the vehicle is safe to drive.
I work in warranty myself and understand the processes, but it should not take 4 months to resolve issues and support a customer.
I feel completely let down and taken advantage of. I am now in the process of rejecting the vehicle through my finance company and have escalated my concerns to the Motor Ombudsman.
I would strongly advise anyone considering buying from Vertu to think carefully about the aftercare you may receive if something goes wrong.
The only thing good about this company is the lady from the customer service team who is very understanding of the situation and also agreed this should not still be happening.
24 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1HX2507
Kind regards,
Keith
My instructions were straightforward
My instructions were straightforward: a transparent transaction without the usual raft of extraneous sales pressure. Jacob executed this request flawlessly, demonstrating exemplary professionalism and making the process an absolute delight.
16 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you for your fantastic review.
We are delighted to hear that Jacob provided the transparent and straightforward experience you were looking for. His professionalism and customer-focused approach are exactly what we strive for, and it's wonderful to know he made the process such a pleasure.
We'll be sure to pass on your kind comments to Jacob and the team. Thank you for choosing us.
Kind regards,
Keith
Easy and efficient
Easy and efficient.
Good job all round
Listening to my needs
12 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Robert,
Thank you for your fantastic 5-star review!
We’re delighted to hear your experience was easy and efficient, and that the team took the time to listen to your needs. Providing a service that is both straightforward and tailored to our customers is something we strive for every day.
We really appreciate your kind feedback and hope to welcome you back to Vertu Vauxhall Skipton again soon.
Kind regards,
Kerry
Dom was absolutely fantastic
Dom was absolutely fantastic, he went above and beyond very helpful thank u very much for your service, I highly recommend him 😀
15 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Vicky,
Thank you for your review. We're delighted to hear that Dom was absolutely fantastic and went above and beyond to help you. It's great to know you found him so helpful, and we really appreciate your recommendation.
Kind regards,
Danielle
Vertu Vauxhall Skipton are amazing
Vertu Vauxhall Skipton are amazing! Honestly couldn’t recommend them enough, they are so supportive and genuinely want to help you get your right car in an easy and seamless way. They offer second handover dates so you can ask questions about your car again, you can drop in anytime, and they helped organise putting the dashcams on my new car.
1 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you for your fantastic feedback. We’re delighted to hear that the team at Vertu Vauxhall Skipton provided such supportive and seamless service throughout your experience.
It’s great to know the additional support, including follow-up handovers, ongoing availability, and assistance with fitting your dashcams, made a real difference. We truly appreciate your recommendation and will be sure to pass on your kind words to the team.
Kind regards,
Matthew
New car purchase.
Very happy with service from Dom from the sales team at Cross Hills. Phone calls answered quickly by reception, overall an excellent experience.
10 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you for sharing your experience. I’m really pleased to hear how well Dom looked after you and that the wider team were so responsive. It’s great to know everything from the calls to the overall service made for an excellent experience.
Many thanks,
Chloe
Friendly and professional staff who do…
Friendly and professional staff who do their utmost to make the experience of buying a car easy and stress free. Excellent service and advice given
19 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Christine,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team friendly and professional, and that they made your car buying experience easy and stress-free. It’s great to know you were so pleased with the service and advice provided.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
From making first appointment to…
From making first appointment to collecting new car everything was made very easy and was regularly kept upto date
Jacob was very helpful and professional throughout
29 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Good afternoon Alistair,
Thank you for your review. It’s great to hear that everything was made easy from your first appointment through to collection, with regular updates along the way. Jacob will be pleased to know his helpful and professional approach made such a positive difference.
Kind regards,
Dean
Great customer service.
22 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Leon,
Thank you for your 5-star review! We’re delighted to hear you received great customer service from the team at Vauxhall Skipton.
We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Kerry
Excellent Customer Experience
I would heartily recommend Vertu for buying a quality used car and would definitely, and in fact will, use them again when the time comes. We were helped to buy the right vehicle by a member of staff called Dominic who was, in every sense of the word, excellent and highly knowledgeable. He was professional but also highly personable and genuinely friendly. We felt reassured being in his capable hands and he made the whole experience so easy for us. It's been a long time since I bought a car from a dealership and wasn't sure of the process but Dominic certainly knew his stuff and we are now the proud owners of a quality used MG and very happy with both our purchase and the service provided.
18 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Alan
Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely delighted to hear that you would so highly recommend Vertu and that you felt confident returning to us in the future — that really means a lot.
It’s fantastic to know that Dominic supported you so well throughout your car‑buying journey. His knowledge, professionalism, and genuinely friendly approach clearly made a real difference, especially after some time away from purchasing through a dealership. We’re so pleased he helped make the whole process feel easy, reassuring, and straightforward for you.
We’re also thrilled to hear that you are now the proud owners of your quality used MG and that you’re so happy with both the car and the service you received. That’s exactly the outcome we strive for.
Your kind words will mean a great deal to Dominic and the wider team.
Kind regards
Dawn
Customer service was excellent.
Customer service was excellent when I bought a second hand id3. Dino was superb in sending all the details to us prior to going to the showroom even a video. The car was well presented and everything was explained well and a good deal was made for all concerned.
13 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Anne
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service when purchasing your used ID.3. It’s fantastic to know that Dino went above and beyond by sending detailed information and a video ahead of your visit — that kind of preparation really helps make the process smooth and reassuring.
We're also pleased to hear that the car was well presented, everything was clearly explained, and that a deal was reached that worked well for everyone involved.
Your kind words are truly appreciated.
Kind regards
Dawn
Unexpected kindness!
I am a Motability customer and was having my car in for an MOT.I have trouble sitting anywhere other than my own chair at home.Everyone had been very kind and attentive to me,but I had reached my pain limit and was stood outside when Charlotte offered to bring all my paperwork to me in my car!! It was VERY kind of you Charlotte,thank you very much.My car Reg is YK23KSR
and my surname is Francis.
kind of you Charlotte,thank you! My Reg is YK23KSR and Francis is my surname.
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Hi Ian
Thank you so much for taking the time to share your experience. We're truly grateful for your kind words, especially as a Motability customer — it’s so important to us that you feel supported and comfortable during your visit.
We're very sorry to hear that you were experiencing discomfort while waiting, but we’re delighted to hear that Charlotte was able to step in and help in such a thoughtful and considerate way. Bringing your paperwork out to you in your car is a wonderful example of going above and beyond to make sure our customers are looked after properly.
Your feedback will mean a great deal to Charlotte and the entire team. We’ll be sure to pass on your thanks.
Wishing you all the best, and thank you again for choosing us.
Kind regards
Dawn
No pressure
Very positive experience. Friendly staff and didn’t feel pressurised at all.
13 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Good afternoon Katherine,
Thank you for your review. It’s great to hear you had such a positive experience, with friendly staff and no pressure throughout.
Kind regards,
Dean
Skipton Keighley bad garage
Skipton Keighley bad garage, disgusting staff clueless, managers unavailable, avoid
8 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SS0805 Kind regards, Liza.
Courteous attentive helpful staff
30 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Good afternoon John,
Thank you for your feedback. We’re pleased to hear you found the team courteous, attentive, and helpful during your visit. Your comments are really appreciated.
Kind regards,
Dean
Best experience ever
The best salesman Jacob and everyone who took care of my car before I collected did an amazing service thank you so much
30 de abril de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Skipton
Good morning Aaron,
Thank you for your kind feedback. I’m really pleased to hear that Jacob looked after you so well and that everything was taken care of before you collected your car. It’s great to know the whole experience felt smooth and well supported for you.
Thank you again for choosing Vauxhall Skipton and for taking the time to share your experience.
Kind regards,
Dean
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