Everything was straight forward and easy from the start. No chasing up or unanswered calls. Friendly polite staff. Stuart was very knowledgeable and curtious. Car is great so far. Would recomme... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoAlexandra Avenue, Hylton Riverside, SR5 2TB Sunderland, Tyne and Wear, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We visited the Sunderland branch to buy a new car. Our Salesman was Mark Allen from the start he made us relaxed and comfortable, he took us on a test drive and explained how the car worked etc. and... Ver mais
A empresa respondeu
I cannot thank Kieran Ali & team enough for everything, they made the process so easy, explained everything in detail and were so responsive & so friendly!!! Thank you all again, you are wonderful!! I... Ver mais
A empresa respondeu
We've bought 3 vans in two month to replace existing and also for our team growth. Jon has always been an excellent communicator and ensures to supply exactly what we need for our growing business. W... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Vauxhall Sunderland
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Alexandra Avenue, Hylton Riverside, SR5 2TB, Sunderland, Tyne and Wear, Reino Unido
- 0344 659 0651
4,7
Excelente
42 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything was straight forward and…
Everything was straight forward and easy from the start. No chasing up or unanswered calls.
Friendly polite staff.
Stuart was very knowledgeable and curtious. Car is great so far.
Would recommend.
23 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you for your wonderful review.
We are delighted to hear that everything was straightforward and easy from the very beginning. It's great to know that our team kept you informed throughout and that you experienced friendly, polite service with no need for chasing updates.
A special thank you for your kind words about Stuart. We're pleased to hear that his knowledge and courteous approach helped make your experience such a positive one.
Thank you for your recommendation. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Stewart in Sunderland vauxhall was…
Stewart in Sunderland vauxhall was professional friendly done a great service
22 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Neil,
Thank you for your fantastic 5-star review!
We’re delighted to hear Stewart provided such professional and friendly service during your visit to Vertu Vauxhall Sunderland. It’s great to know you had such a positive experience.
We hope to see you again in the future!
Kind regards,
Kerry
Friendly welcoming staff
Friendly welcoming staff, very helpful
13 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I was treated very well by Kieran and…
I was treated very well by Kieran and Jamie from the start. They were friendly, efficient and helpful.
13 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi John,
Thank you for your review. We're delighted to hear that Kieran and Jamie looked after you so well from the start. It's great to know you found them friendly, efficient and helpful throughout your experience.
Kind regards,
Danielle
excellent service from Mark Allen from…
excellent service from Mark Allen from start to handover
8 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good afternoon. Thank you for your fantastic 5-star review, John. We are delighted to hear that Mark Allen provided excellent service from your first visit through to handover. Enjoy your new car, and thank you for choosing us.
Kind regards,
Kerry
I cannot thank Kieran Ali & team enough…
I cannot thank Kieran Ali & team enough for everything, they made the process so easy, explained everything in detail and were so responsive & so friendly!!! Thank you all again, you are wonderful!! I would definitely recommend :)
7 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We're delighted to hear that Kieran, Ali and the team made the process easy and kept you informed every step of the way. Your recommendation means a lot to us, and we'll be sure to share your lovely feedback with the team. Wishing you all the best! 😊. Kind regards, Selina
Stewart has always been polite and…
Stewart has always been polite and helpful he is the reason I returned to virtu for this car
22 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Mel,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that Stewart’s polite and helpful service made such a positive impression and played a part in you returning to Vertu for your latest car.
Your continued trust means a great deal to us, and we’ll be sure to pass your kind words on to Stewart and the team at Vauxhall Sunderland.
Kind regards,
Liza
Excellent service from start to finish
Excellent service from start to finish, felt really looked after and we love the car. Thank you to Owen who was really knowledgeable and kept in touch from start to finish. Would highly recommend.
20 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Jacqui,
Thank you for your lovely feedback.
We’re so pleased to hear you had an excellent experience from start to finish and that you felt well looked after. It’s great to know Owen kept you informed and provided knowledgeable support throughout.
We hope you continue to enjoy your new car and really appreciate your recommendation.
Kind regards,
Danielle
From our first meeting to picking up…
From our first meeting to picking up our sons first car, Mark really made the car buying journey a good one. Thankyou.
19 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good afternoon Christopher,
Thank you for sharing your experience. It’s great to hear Mark made the journey of buying your son’s first car such a positive one from start to finish.
Kind regards,
Dean
First class
From the start to purchase excellent service
No pressure sales tactics
We told the sales team our budget and they came in on target
Stef the sales assistant went above and beyond to find our car which we love well done stef
All the staff at this sunderland branch well done they all there to help 100 per cent 👍
12 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good morning Graeme,
Thank you for your review. It’s great to hear you received excellent, pressure‑free service and that the team worked to your budget to find the right car. Stef will be delighted to know she went above and beyond to secure a car you love.
We’re also pleased the whole Sunderland team made such a positive impression — your kind feedback is really appreciated.
Kind regards,
Dean
Car Purchase
Bought my new car here recently with Mark Allen and he couldn't of been more helpful and patient. Excellent Service, Thank You.
4 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good afternoon,
Thank you for your review. It’s great to hear that Mark provided such helpful and patient support throughout your purchase. We’re delighted you received excellent service and really appreciate your kind feedback.
Kind regards,
Dean
We visited the Sunderland branch to buy…
We visited the Sunderland branch to buy a new car. Our Salesman was Mark Allen from the start he made us relaxed and comfortable, he took us on a test drive and explained how the car worked etc. and we found the whole experience of buying our car an enjoyable experience. We would also like to mention Kieran who kindly helped us with our phone. We would highly recommend this dealership for anyone looking to buy a new car.
28 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Diann,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Vauxhall Sunderland.
It’s wonderful to know that Mark made you feel relaxed and comfortable from the very start, and that he took the time to guide you through the test drive and explain everything clearly. We’re so pleased that the whole process of buying your car was an enjoyable one.
Your kind mention of Kieran is also really appreciated — it’s great to hear he was able to help you with your phone and add to your positive experience.
Thank you again for your recommendation and for choosing Vertu Motors. We hope you enjoy every mile in your new car.
Kind regards,
Liza.
Very Happy with Vertu.
I had an absolutely fantastic experience purchasing my car from this dealership(Vertu Vauxhall Sunderland). From start to finish, the service was exceptional, and the entire team made the process smooth, stress-free, and enjoyable.
A special thank you to Owen, who was an outstanding sales advisor. He was professional, knowledgeable, patient, and genuinely committed to helping me find the right vehicle. Owen went above and beyond to answer all my questions and made me feel valued throughout the entire process.
This was by far the best car-buying experience I've ever had. I highly recommend this dealership to anyone looking for excellent customer service and a company that truly cares about its customers. Thank you, Owen, and the entire team for such an amazing experience!
26 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good afternoon,
Thank you for your fantastic review. It’s great to hear that you had such a smooth, stress‑free, and enjoyable experience from start to finish. Owen will be delighted to know his professional, knowledgeable, and patient approach made such a positive difference, and that you felt valued throughout.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
Impressive Customer Service
Mark made my customer journey first class from start to finish.He talked me through the process and went the extra mile to give the best service possible.I was impressed.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Thomas,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a first‑class experience at Vertu Vauxhall Sunderland.
It’s wonderful to know that Mark guided you through the process so clearly and went the extra mile to deliver the best possible service. Your kind words will mean a great deal to him, and we’re really pleased to hear how impressed you were throughout your journey.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fantastic customer service all round
I have a great relationship with Mark Allen from the sales team.. He really cares and went above and beyond to stay in touch with me regarding any newly received used vehicles and deals available for me. He knew that I needed to change my car and took it upon himself to ensure I got what I wanted.
Previously Mark and the service manager worked hard to obtain service documents from other garages to ensure my old car was dealt with under warranty for a serious concern in another dealer.. Without their help, I would have had no chance in resolving it and it would have been very costly.
By the way, their service plans are also spot on and worth considering.
I cannot recommend Virtu Sunderland highly enough.
Thank you Mark and everyone there.
29 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you for taking the time to share such a fantastic review. We’re thrilled to hear about the great relationship you’ve built with Mark and the positive experience you’ve had with the team at Vertu Sunderland.
It’s wonderful to know that Mark went above and beyond to keep in touch and help you find the right vehicle, as well as supporting you with your previous car. His dedication and genuine care for our customers are exactly what we strive for, and I’ll be sure to pass along your kind words to him and the wider team.
We’re also really pleased to hear that our service and aftersales support made such a difference, especially in resolving a complex issue – it’s great to know we were able to help when it mattered most.
Thank you again for your recommendation and continued support. We look forward to welcoming you back in the future.
Kind regards,
Keith
Was fast service all round Kieran the…
Was fast service all round Kieran the sales man was brilliant from start to finish not sure on his last name but brilliant
23 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Good morning Angela,
Thank you for your feedback. It’s great to hear everything was quick and that Kieran provided such brilliant support from start to finish, making the whole experience simple and straightforward for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Very professional service from start to…
Very professional service from start to finish. Mark was a pleasure to deal with and we were not pressurised to buy, which is just what we like. He explained everything to us step by step. Definitely a credit to the company. Would 100% recommend the company.
5 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Lynda,
Thank you for your fantastic review! We’re delighted to hear you received such professional service from start to finish at Vauxhall Sunderland.
It’s wonderful to know Mark was a pleasure to deal with and took the time to explain everything clearly, whilst ensuring you felt no pressure throughout — we’ll be sure to pass on your kind words to him.
Your recommendation truly means a lot to us, and we hope you’re enjoying your new car!
Kind regards,
Kerry
Kieran B was very helpful through the…
Kieran B was very helpful through the process of ordering and collecting my new car
16 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Hi Aimie,
Thank you for your feedback. I’m really pleased to hear Kieran supported you throughout the ordering and collection process.
Kind regards,
Danielle
Excellent service
Mark allen greeted me as I walked in but didn’t pressure me or follow me around. I said I wanted to buy a car and he was very helpful and sorted it. Contacted me to confirm deliver and sent bank details as unable to open link in email. Very helpful on collection and courtesy call followed.
Car is amazing!!
6 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent customer service
This is my second time purchasing a brand new Astra from Vauxhall Sunderland. I love the car as it is. Another excellent service experienced from this dealership rendered by sales executive Owen Warren and the service department. Thank you so much Vauxhall Sunderland.
11 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We are so happy to hear that Owen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.