We came back to Lincoln Vertu after a previous purchase experience. And again, Dan was great. He went out of his way to ensure we got everything we were after and made sure from our first visit, to th... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoOuter Circle Road, Lincoln, LN2 4HX Lincoln, Lincolnshire, GB
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Veja o que dizem as avaliações
From choosing the car through to collection everything was dealt with professionally, with special thanks to Dan Pudney who was both kind and caring and made sure all aspects of our purchase were han... Ver mais
A empresa respondeu
The staff at Vertu were very knowledgeable and could give us the information we needed to make our decision to buy the car. They were prompt to send us the necessary paperwork and registered our new c... Ver mais
A empresa respondeu
From the start to the finish of the process the dealership were fantastic. We went in initially to have a look at a T-Roc and Dan made us feel welcome, explained all we wanted to know and provided s... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Volkswagen Lincoln
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Outer Circle Road, Lincoln, LN2 4HX, Lincoln, Lincolnshire, Reino Unido
- 0344 659 3357
4,8
Excelente
81 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We came back to Lincoln Vertu
We came back to Lincoln Vertu after a previous purchase experience. And again, Dan was great. He went out of his way to ensure we got everything we were after and made sure from our first visit, to the collection of the vehicle ran perfectly smooth.
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Good morning Adam,
Thank you for your fantastic feedback and for choosing us again. It’s great to hear Dan provided another excellent experience and went the extra mile to make sure everything was just right. We’re pleased the whole process ran smoothly from your first visit through to collecting your vehicle.
Kind regards,
Dean
VW T-Roc Purchase
From the start to the finish of the process the dealership were fantastic. We went in initially to have a look at a T-Roc and Dan made us feel welcome, explained all we wanted to know and provided some great advice for what we might want to consider based on our requirements. Whilst he explained they didn't have the model in we were looking for he did emphasise they could bring it in from another dealership should we be interested. We didn't feel any pressure throughout the process.
We returned the following week as the dealership has the model we were looking for. Roman showed us around and explained some of the features of the car. He then facilitated a test drive where he explained more about some of the features. On returning to the garage he gave us space to decide whether it was right for us. Again there was no pressure and the experience gave us the confidence to commit to the purchase.
I've purchased many cars in my lifetime and this was the most relaxed and easy process I've ever gone through. I'd like to offer my thanks to the Lincoln dealership, specifically Roman and Dan for their no pressure sales, for making us feel at ease, and for providing a superb customer experience.
24 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your fantastic feedback. We’re delighted to hear that Dan and Roman provided such a welcoming, informative and pressure-free experience throughout your journey.
It’s great to know that they took the time to understand your requirements, offer helpful advice and ensure you felt comfortable and confident in your decision. We’re especially pleased that the process was the most relaxed and straightforward car-buying experience you’ve had.
I’ll be sure to pass on your kind words to Dan, Roman and the team at Vertu Lincoln.
Kind regards,
Matthew
Roman kept me well informed and…
Roman kept me well informed and answered any questions and made my purchase a delightful experience
30 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your wonderful feedback. We’re delighted to hear that Roman kept you well informed throughout the process, answered all of your questions, and helped make your purchase such a delightful experience.
I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
A welcome change.
After a bad experience with my last second hand car it was great to have such a pleasant experience with Lincoln Vertu Volkswagen. The service was great. No pushy sales person. Sorted little things I wanted and were generally great all round. I also got a great deal on my part exchange. Thank you.
18 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Copilot said:
Thank you for your kind feedback. We're delighted to hear that, after your previous experience, the team at Lincoln Vertu Volkswagen made the car-buying process such a pleasant one. It's great to know you received excellent service, felt no pressure, and were pleased with both your part exchange and overall experience.
Many thanks,
Chloe
Thanks for looking after me when I…
Thanks for looking after me when I visited and showing me the various options and details.
23 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Neil,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you felt well looked after during your visit to Volkswagen Lincoln.
It’s great to know that the team took the time to show you the various options available and explain everything in detail, helping you make an informed decision. Providing a helpful and informative experience is exactly what we strive for.
Thank you again for your kind feedback, and we hope to welcome you back in the future.
Kind regards,
Liza.
The whole process was great
The whole process was great, fast, efficient and honest. Roman Collins at Lincoln Volkswagen was very accurate and professional. I would highly recommend
21 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your fantastic review.
We are delighted to hear that the whole process was great and that you found it fast, efficient, and honest from start to finish. Providing a straightforward and transparent experience is exactly what we strive for.
A special thank you for highlighting Roman Collins at Lincoln Volkswagen. It's wonderful to know that his professionalism, accuracy, and attention to detail helped make your experience such a positive one.
We truly appreciate your recommendation and your kind feedback. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Keith
Our New Polo R Line
From choosing the car through to collection everything was dealt with professionally, with special thanks to Dan Pudney who was both kind and caring and made sure all aspects of our purchase were handled properly.
My wife would like to thank Dan for everything he did. A true gentleman and a credit to Vertu.
20 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience was handled professionally from choosing your car right through to collection. Purchasing a vehicle is an important milestone, and it is fantastic to know that everything went smoothly and that you felt fully supported throughout the process.
A special thank you for your kind words about Dan Pudney. We are thrilled to hear that his caring and thoughtful approach made such a positive impression on both you and your wife. At Vertu, we believe that customers should always feel valued, listened to, and completely at ease, with every aspect of their purchase handled with care and attention to detail. It is wonderful to know that Dan delivered exactly that experience.
Your comments describing Dan as a true gentleman and a credit to Vertu are greatly appreciated, and we will be sure to share your feedback with him. We know it will mean a great deal.
Thank you once again for your support and recommendation. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Two big companies very different response
On Monday 29th June myself, my wife , our disabled adult daughter and two small dogs had just left home on our journey for a holiday in Norfolk . Shortly into the journey our 2024 Tiguan’s dashboard lit up like a Christmas tree (10 plus warning lights) . The car still drove ok and as we were very close to VW Vertu in Lincoln we headed there for assistance.
I was extremely disappointed that given our predicament assistance wasn’t available. We were told there was a 4 week lead time , when all we needed was a mechanic to assess the issue. So there we were, forced to wait in the VW dealership waiting for the RAC.
I sat and watch many people in suits staring at screens.
The garage bays ( I had a peek) were very quiet!!
Is this what we now call compassion and service?
After many hours of waiting my daughter getting more upset and with no sign of the RAC , ( several updates repeatedly putting back arrival time), I decided to take the short journey home where she and the dogs would be much more comfortable (especially given the present heat wave conditions).
I won’t document the appalling lack of communication (on one occasion rude) by the RAC and the countless delays as there are far too many , ( none of which would have been known had we not enquired ).
Eventually between 26 and 27 hours later a technician arrived who despite his best efforts was beaten (car not fixed).
The car was collected for repair at VW garage (Grimsby) , I manage to arrange that myself but a replacement car was not forthcoming without waiting in hope on a possible 24 hr call back .
We managed to finally get away ( to Norfolk) using alternative public transport.
The car has been rectified whilst we’re away by the installation of a software update. This is both good (our cars fixed) and bad , why would the car suddenly fail due to poorly designed software? This doesn’t inspire confidence in the brand.
So there we have it , we have lost two plus days of our holiday and had a very stressful three days . We have also a very different view on the customer service provided by two big brands . Surely VW given our circumstances could have spared a few minutes to diagnose what was obviously known as a software issue,
I have written to both RAC and VW Vertu , I had a very positive and apologetic response from the RAC but have not even an acknowledgement from VW Vertu email sent to rforrester at VW Vertu
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your feedback, Mr. Morris, I'm sorry to hear you've had cause for concern. Whilst I appreciate these instances can be stressful; I can assure you the team acted as swiftly and proactively as possible. Whilst we have a full workshop of technicians, they may not all be on ramps at the time, as they're completing road tests, and moving one out to bring another car in, which is why it may have looked sparse. Speaking with my advisors this morning, I understand that we offered you to leave the vehicle with us whilst trying to source a replacement vehicle from Motability. We plugged in your travel fridge to keep it cool whilst you waited, which may seem insignificant, however goes to show that we we're trying to remove as much stress from the situation as possible whilst you were waiting. I am glad to hear that the RAC and another main dealer managed to rectify the software issue and you're back on the road. I hope you had a great holiday!
Best Regards,
Phil
Knowledgeable staff
The staff at Vertu were very knowledgeable and could give us the information we needed to make our decision to buy the car. They were prompt to send us the necessary paperwork and registered our new car and deregistered our old one for us, which saved us a lot of trouble. They took their time to make sure that we were familiar with the new car.
8 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for sharing your experience. It’s great to hear that the team at Vertu were so knowledgeable and provided all the information you needed to feel confident in your decision. Their prompt handling of the paperwork and support with registering and deregistering your vehicles clearly made things much easier, and it’s lovely to know they took the time to ensure you were fully familiar with your new car.
Many thanks,
Chloe
The salesman was very helpful nothing…was to much trouble
The salesman was very helpful nothing was to much trouble for him he went over every detail in a good and understanding manner.
16 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
I purchased my new car from the Lincoln…
I purchased my new car from the Lincoln Volkswagen Vertu store last saturday (4.7.26). The service from start to finish was outstanding. The salesman, Roman went above and beyond to make sure i was happy with my purchase, providing me with great detail on the car itself with great demonstrations of the features. Excellent Customer service, would 100% recommend purchasing a car from the Lincoln Branch🙂
4 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Amy,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an outstanding experience at Vertu Volkswagen Lincoln. It’s wonderful to know Roman went above and beyond to ensure you were happy with your purchase, taking the time to explain the car’s features and provide excellent customer service throughout.
We’ll be sure to share your kind feedback with him. Thank you for your recommendation, and we hope you enjoy every mile in your new car!
Kind regards,
Kerry
The excellent Vertu Lincoln
From deciding to purchase an EV the communication from Vertu and VW was excellent at no time did I get anxious about the delivery of my ID4 pro. Dan Pudney was excellent he was not pushy, very friendly and personable and importantly very knowledgeable he answered all my questions no matter how simple. The car is a dream to drive and the process of buying easy and enjoyable.
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan and the team. We hope to see you again soon. Happy motoring, Selina
Molly Cotton was extremely helpful in…
Molly Cotton was extremely helpful in offering us a reasonable trade in on our Audi Q3 and the purchase of a BMW 223i. All transactions were made very clear which allowed for a seamless transaction.
Well done - Molly is a great member of your team.
Richard & Wendy
25 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Richard and Wendy,
Thank you for your great feedback.
We’re delighted to hear Molly provided such helpful support and made the process clear and seamless for you when part exchanging your Audi Q3 and purchasing your BMW 223i.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle
I was looking for a newer car to…
I was looking for a newer car to replace the daughter’s polo. I saw one at Lincoln Vertu. I reserved the car with a £99 deposit and then contacted the garage the next day to arrange an appointment. The gentleman I spoke with was Roman Colins and he was my point of contact throughout the sale. I test drove the vehicle and then sorted out a part ex, service plan and extended warranty. Roman was fantastic, very professional, polite and attentive at all times and helped me sort everything out. I highly recommend Vertu VW Lincoln and especially Roman, it makes a refreshing change to get excellent customer service in these days.
Honestly try these guys and hopefully you will be as satisfied as I am.
24 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Jason,
Thank you for taking the time to leave such a detailed and fantastic 5-star review. We’re delighted to hear that your experience at Volkswagen Lincoln was so positive from start to finish.
It’s great to know that Roman provided such professional, polite, and attentive service throughout the entire process — from your initial enquiry and test drive through to arranging your part exchange, service plan, and extended warranty. We’re especially pleased that he made everything straightforward and helped ensure you felt confident in your decisions.
Your recommendation means a great deal to us, and we’re thrilled to hear that the level of customer service stood out to you. We’ll be sure to pass your kind words on to Roman and the team — they will truly appreciate it.
Kind regards,
Liza
Everything was friendly
Everything was friendly, positive, and helpful. All was explained, from vehicle to purchase details, and was set out with paperwork
24 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Alan,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that your experience at Volkswagen Lincoln was friendly, positive, and helpful. It’s great to know everything was clearly explained to you, from the vehicle itself through to the purchase details and paperwork.
Your feedback is truly appreciated, and we’re so pleased you had such a smooth and straightforward experience.
Kind regards,
Liza
Resposta da Vertu Motors - Volkswagen Lincoln
Hi David,
Thank you for your 5-star review!
We’re really pleased to hear you found the team friendly and thorough – it’s exactly what we aim for.
We hope to welcome you back to Vertu Volkswagen Lincoln again soon.
Kind regards,
Kerry
Vertu VW
Vertu VW. Very clean and pleasant showroom. Very helpful staff. When we arrived the sales team were having their weekly sales team meeting. Not a problem guys from the service department helped us out until the sales were available. The car we were interested in was unlocked for us and then taken for a test drive. Our Sales exec. (Roman) was very open and straight taking. No sales BS! He helped to put a deal together which we were happy with and included all of our requirements. A few days later we collected our “new to us” car. Handover was very easy and quickly done.
A big thanks to all at Vertu for a pleasant experience. Kept informed of what we needed to know all along.
Happy to recommend Vertu VW.
12 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your fantastic feedback. We’re delighted to hear that you enjoyed the clean showroom, helpful team and overall relaxed experience with us at Vertu Volkswagen.
It’s great to know the service team were on hand to assist when you arrived, and that Roman provided a straightforward, honest approach to help you find the right deal. We’re also pleased that the test drive, communication and handover all went smoothly.
We truly appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Matthew
Booked an oil service and inspection…
Booked an oil service and inspection here. Check-in was straightforward, I was kept updated during the day, and given good advice on further repairs that might be needed. I can recommend Vertu Volkswagen Lincoln, and I will be using the service again.
8 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your great feedback. We’re pleased to hear that your visit to Vertu Volkswagen Lincoln was straightforward and that you were kept well informed throughout the day. It’s also great to know you found the advice helpful.
We really appreciate your recommendation and look forward to welcoming you back again.
Kind regards,
Matthew
Polo Purchase
Thank you for making my purchase of the Polo easy and confortable. I would like to give a hug thank you to Roman Collins for going that extra mile.
4 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Thank you for your lovely feedback. I’m so glad to hear your Polo purchase felt easy and comfortable, and it’s wonderful that Roman went the extra mile for you. He’ll be delighted to receive your thanks.
Many thanks,
Chloe
Everyone was very helpful and got…
Everyone was very helpful and got everything sorted thank you for everything.
5 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Lincoln
Hi Anthony,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that the team at Vertu Volkswagen Lincoln were so helpful and able to get everything sorted for you.
Your kind words mean a great deal to us, and we’re so pleased your experience was a positive one. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
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