I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... Ver mais
A empresa respondeu
Localização
Trocar localização206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We had the best, stress free experience from start to end at Volkswagen Vertu Mansfield. Mark Robinson was friendly, helpful, efficient and kept in touch every step of the way.
A empresa respondeu
Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... Ver mais
A empresa respondeu
Spent a week shopping around for a new TRoc 150 life in white for my daughter.I had a great deal from Vertu VW in Mansfield who had the car l wanted in stock so no long wait. Steve Morgan took care... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Volkswagen Mansfield
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, Reino Unido
- 0344 659 4030
4,8
Excelente
157 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
New ID4 Purchase
From start to finish, Rebecca made the process of choosing, ordering and collecting our new ID4 perfectly smooth. Very easy to deal with and super helpful. Thank you!
19 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Hi Paul,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Rebecca made the entire process — from choosing and ordering to collecting your new ID.4 — perfectly smooth.
It’s great to know that you found her easy to deal with and so helpful throughout your journey. Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Rebecca.
If you ever need anything in the future, we’re always here to help. Enjoy your new ID.4!
Kind regards,
Liza.
Not perfect but very very good.
12 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you for your feedback. I’m glad to hear your experience was very good overall.
Many thanks,
Chloe
Resposta da Vertu Motors - Volkswagen Mansfield
Hi Patrick,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team helpful, informative and accommodating – exactly the experience we aim to provide.
We really appreciate your feedback and hope to welcome you back to Vertu Volkswagen Mansfield again soon.
Kind regards,
Kerry
A very pleasant experience
From walking into the showroom, to driving out a few days later in a brand new T-Roc, we were shown the utmost courtesy and respect.
Rebecca Drury introduced herself in the friendliest manner possible. She was a joy to deal with, and had the all the patience needed to deal with not so young customers.
Thank you very much Rebecca. John & Margaret Brown
16 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you very much for your wonderful feedback, John & Margaret.
We’re thrilled to hear that your experience — from your first visit to the showroom through to driving away in your new T-Roc — was such a positive one. Providing a welcoming and respectful environment for all our customers is something we take great pride in.
Rebecca will be especially pleased to read your kind words. She is a valued member of the team, and it’s fantastic to know her friendly approach and patience made the process enjoyable for you both.
We truly appreciate your support and hope you enjoy every mile in your new car. Please don’t hesitate to get in touch if there’s anything we can help with in the future.
Kind regards,
Keith
Would highly recommend
Rebecca and Brett were amazing helping us secure a brand new VW id3. They had managed to find one while other dealerships were not able to locate any.
They kept us uptodate on expected timings, and were super helpful and always available to answer all our questions on owning our first electric car.
We even got a grand reveal of our car when we went to pick it up! Would highly recommend.
13 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Rebecca, Brett and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn
The experience of purchasing the new VW Tiguan
The experience of purchasing the new VW Tiguan through Vertu Mansfield was excellent, the sales person we dealt with was Rebecca Drury who was brilliant from start to finish , thank you Vertu Mansfield and a special thank you to Rebecca Drury, excellent customer service.
13 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good afternoon John,
Thank you for your review. It’s great to hear that your experience purchasing your new VW Tiguan was so positive and that Rebecca provided such brilliant support from start to finish.
We’re delighted you received excellent customer service and your kind feedback will mean a lot to her and the team at Mansfield.
Kind regards,
Dean
Great service throughout
We were impressed from the minute we walked into the showroom. The first thing we noticed was the extensive range of cars on display.
We were greeted by very friendly staff and introduced to Mark in new car sales. Mark looked after us throughout the purchase process and was great….thank you Mark.
Different car models were discussed and options explained, a quotation was provided which was very fair.
We were kept informed at regular intervals on the cars progress whilst waiting for delivery.
Collection of the car was a lovely experience and the car is over and above our expectations.
First class service from the Vertu VW Mansfield team.
10 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good afternoon,
Thank you for your fantastic feedback. It’s great to hear you were impressed from the moment you arrived and enjoyed exploring the wide range of cars on display. I’m pleased the team made you feel welcome and that Mark took such good care of you throughout, explaining the options clearly and keeping you updated during the wait.
It’s lovely to know collection day was such a positive experience and that the car has exceeded your expectations.
Kind regards,
Dean
Easy service very informative and not…
Easy service very informative and not pushy
3 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good morning John,
Thank you for your review. It’s great to hear the process was easy, informative, and pressure‑free — that really makes for a positive experience.
Kind regards,
Dean
Reservation to purchase
From the day I reserved my car to collection, I found the purchase to be straightforward and my point of contact, Stephen,informative with any queries I had during the process. I knew exactly what car I wanted, what additional extras I required (warranty, tyre cover, servicing) and Stephen was able to provide this information clearly, along with exact costing. I experienced a friendly, informative and professional approach to purchasing my car from Stephen and the other members of the sales team.
8 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good morning,
Thank you for your review. It’s great to hear that the whole process was straightforward from reservation through to collection, and that Stephen kept you well informed throughout. Providing clear information on options and costs is so important, and it’s pleasing to know this was delivered in a friendly and professional way.
Kind regards,
Dean
Fantastic experience buying a car at Vertu VW Mansfield
Fantastic experience buying a car here.
No hard sell, left alone to view but on hand as soon as needed.
Jonathan Percival was the perfect salesman, really friendly and helpful.
Was the most stress free experience which is exactly which we wanted. Will definately return and highly recommend too ☺️
6 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you for such a fantastic review. It’s great to hear how stress‑free the whole experience felt and that you were given the space to browse without any pressure. Jonathan will be delighted to know his friendly, helpful approach made such a difference. We really appreciate your recommendation and look forward to welcoming you back.
Many thanks,
Chloe
Relaxed atmosphere
Greeted and instantly at ease, sales advisor asked what we were looking for and listened to our requirements.
This was all done without rush or pressure and we were very happy to take a test drive in a car which was our chosen model.
The show room added to all this giving a relaxed air it was a very good experience
29 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Hi Elaine,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you were made to feel at ease from the moment you arrived at Vertu Volkswagen Mansfield.
It’s great to know that your sales advisor took the time to listen carefully to your requirements and ensured everything was handled without any pressure or rush. We’re also pleased that you enjoyed the relaxed atmosphere of the showroom and had the opportunity to test drive your chosen model — creating a comfortable and enjoyable experience is exactly what we aim for.
Your kind feedback means a great deal to the team, and we’re so pleased you had such a positive visit. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently bought a car from Vertu Mansfield and couldn’t be happier with the experience. The whole process was quick, straightforward, and completely hassle-free with no messing around.
Ant was fantastic throughout—friendly, professional, and extremely helpful from start to finish. He kept me informed every step of the way and made the purchase smooth and stress-free.
I have no complaints at all and would definitely use Vertu Mansfield again in the future. Highly recommended, especially if you’re dealing with Ant!
Thank you for such excellent service. 🚗😊
22 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you for your fantastic review.
We’re thrilled to hear that you had such a positive experience with us at Vertu Mansfield and that everything went smoothly from start to finish. Providing a quick, straightforward, and hassle-free process is exactly what we aim for, so it’s wonderful to know we delivered on that for you.
It’s especially great to hear your kind words about Ant. We’re proud to have him on the team, and it’s fantastic that his friendly, professional approach and clear communication helped make your experience stress-free throughout.
We truly appreciate your recommendation and are delighted that you’d choose us again in the future.
Thank you once again for your support, and we hope you enjoy many happy miles in your new car.
Kind regards,
Keith
Outstanding service again from all the Vertu team
Outstanding service again from all the team at Vertu Mansfield for our 10th car purchase over the last 18 years
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good morning Roger,
Thank you for your continued loyalty. It’s fantastic to hear you’ve chosen the team for your 10th car over the years and that they’ve consistently delivered such outstanding service.
We really appreciate your recommendation and support.
Kind regards,
Dean
My experience in buying a new Electric Car
VW dealers Mansfield were very professional and dealt with me as though I was a very special customer
28 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you for your lovely feedback. We’re delighted to hear that the team at VW Mansfield were so professional and made you feel like a truly valued customer. It’s wonderful to know your experience was such a positive one.
Many thanks,
Chloe
Great service presale. Poor after sale.
Good during the sales process. However, zero after sales service.
30 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good afternoon Kerry,
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KK0906
Kind regards,
Dean
Brilliant and exemplary customer…
Brilliant and exemplary customer service. Great communication, highly knowledgeable and professional sales person who handled the whole experience with quick responses and in an extremely personable way.
16 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
My experience with Vertu Mansfield was…
My experience with Vertu Mansfield was fanstastic. Jonathan provided amazing service, with great contact and information making the whole process smooth and easy, particularly for a first time car buyer. The process was truly made effortless, and couldn’t recommend the service more both when at the garage, and online.
16 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Hi Luke
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that your experience with Vertu Mansfield was so positive.
Kind regards
Dawn
VW GTI Purchase at Vertu Mansfield
We received friendly, welcoming service on our three visits to Vertu Mansfield. Jamie looked after us so well from enquiry stage to after sales. We can honestly say we have never been so impressed by a young person's enthusiasm & customer care. The showroom & customer facilities were immaculate & all customers were being attended to on each of our visits. We highly recommend Vertu Mansfield for anyone looking to purchase either a used or new VW car 👏✨️
6 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Thank you so much for your wonderful review. It’s fantastic to hear that you received such friendly, welcoming service on every visit, and that Jamie looked after you so well throughout the whole process. His enthusiasm and customer care clearly made a real impression. We’re also delighted that you found the showroom and facilities immaculate each time. Your recommendation means a great deal.
Many thanks,
Chloe
100% recommend Mansfield Volkswagen
100% recommend Mansfield Volkswagen. I found the car exactly that I was looking for.
All the staff who work here are genuine and friendly. I felt at ease straight away and all questions I had were covered exceptionally well. Great sense of humour too which is an added bonus!
I can’t recommend Stephen enough for everything he helped me with, from test driving, showing me around my new car and helping me with my queries. He was so kind, knowledgeable and a pleasure to meet! 10/10 customer service.
Thank you to Naglis too who was a great manager that was very thorough on the sale of my vehicle and helpful too.
Thank you again 😊
I’d definitely return for a future car.
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Hi there,
Thank you so much for your fantastic feedback. We're delighted to hear that you found exactly the car you were looking for at Mansfield Volkswagen and that the whole team made you feel at ease from the very start.
It’s wonderful to know that our friendly approach and sense of humour helped make your experience even more enjoyable, and that all your questions were answered so clearly.
A special thank you for recognising Stephen — we’re thrilled to hear how kind, knowledgeable, and supportive he was throughout, from your test drive to showing you around your new car. Your 10/10 praise will mean a great deal to him. We’re also really pleased to hear that Naglis provided such thorough and helpful support in finalising your purchase.
Your recommendation and kind words truly mean a lot to the whole team, and we look forward to welcoming you back in the future 😊
Kind regards
Dawn
Rebecca was really friendly and…
Rebecca was really friendly and knowledgeable. No pressure to buy the car we looked at though did go on to purchase
14 de maio de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Volkswagen Mansfield
Good afternoon Lucy,
Thank you for your review. It’s great to hear that Rebecca was friendly and knowledgeable, and that you felt no pressure throughout the process. We’re delighted you went on to find the right car for you.
Kind regards,
Dean
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.