MAX PET SUPPLIES PTY LTD Avaliações 

Would never order from Vet Supply again…

I purchased my order on 19/11/24 and it was supposedly shipped on 21/11/24 (after multiple follow ups) it is now 18/12/24 and I have still not received my order.

I have emailed Vet Supply multiple times, only to be told it was shipped on 21/11/24 blaming Australia Post is having staff shortages and high volume of mail. (Personally I don’t believe they even ship with Australia Post, as I have ordered multiple items in December and Australia Post has delivered them in a timely manner.

I have had to order the tablets from Pet Circle which arrived in 2 days.

I am always happy to give companies the benefit of the doubt but will not purchase from here again.

I'm a returning customer. I placed an order for my pet to be delivered to the United States. My product show as mailed. However, i've repeatedly requested for tracking information and have not received any response. I ordered over 10 days ago. My previous order from last year was promptly answered and the tracking information was provided. My order date was Nov 5, 2024. it is now Nov 18, 2024. I know it may take 10 to 15 days as mentioned but they should provide the information i asked or at least reply to my emails.

Very bad experience with vetSupply . Does not provide tracking timely and do not answers the mails timely. do not diliver orders on time

Received order and box was opened both ends with sticky tape. Tried to ring 10 times. A giu answered twice then hung up on me.

Never order agian...

i would give them O nil stars
ordered product website says 24hours from placing order to shipping. then i find out they are awaiting product from manufactor, so took over 2 weeks to get
I ordered elsewhere got it in 2 days

I returned wrong size order of Nexgard 5 weeks ago. I'm certain return address was correct and my return address was clearly stated on envelope. No tracking as went normal post. They say they haven't received it which may be true. Has anyone else had this issue?

I placed my order on the 11/9 and I didn't receive it until the 20/9. I did contact Vetsupply on the 19th to see where my parcel was as I was desperately needing it. As I am only 3 hours up the road this is not acceptable when parcels can be delivered in 2 days from other companies. Fastway Couriers could very much be to blame but if Vetsupply chooses to use them for their deliveries then that's on them. I will never buy from vetsupply again I don't care how cheap they are. 9 days for delivery is unacceptable when we are so close.

While the product quality was satisfactory, the delivery time was disappointing. Despite them stating it would take around 3 to 10 days, my order took longer than that. Considering I live in a metropolitan area, such delays are unacceptable. If you need your items in a timely manner, I’d recommend avoiding this site.

Ordered 12 Nexguard Spectra for our dog in late June. Four 3-packs arrived, but 5 tablets will expire before they can be used (Feb 2025). Attempted to contact VS by phone, chat, DM and email--no response at all.

No confirmation email, no updates, didn’t even know if my order was received until I called days later. Postage was slow. Won’t order from them again.

Certainly most Vet Supply prices are lower than its competitors, although I've found the Orders take much longer to arrive; up to two weeks compared to a couple of days; I was not impressed with the packaging. I ordered Flea & Tick control chews. The item's packet had been squashed flat to fit into a small post envelope. Thankfully, it didn't look like the chews were damaged.

They make vet meds much more accessible! I have never had a bad experience with this company. From reading the reviews on TP, it seems like customers should 1. Purchase ahead of time (You know exactly how long your supply will last) 2. Only buy a 6 month supply at a time.

ONLY BUY FROM HERE IF YOU CAN WAIT A VERY LONG TIME FOR DELIVERY.

From my experience & reading other reviews, it seems Vet Supply often do not meet their stated delivery timeframes. My order took 9 days to be dispatched. A week later on top of this, I am still waiting for delivery. If you can wait then that's fine, but as they sell animal supplies then there is usually a time frame that something is needed in. I allotted additional time for delays when ordering but not the 3 weeks that will pass by the time the order does arrive.

Vet Supply said it was that they temporarily ran out of stock. However, it is evident from reviews that this often happens & they are a drop ship company that does not care whether they meet their promised delivery times. If Vet Supply did have any real concern over this, they would have sent the items by Express Post once they realised they had no stock.

I was not even informed that my order wasn't going to fulfilled within the promised timeframe. This would have allowed me to cancel the order & purchase elsewhere. Now, I will have to purchase the products locally at a much higher cost to me in order to have them when I need them.

After FIVE emails over the course of a week to Vet Supply asking for a solution (do not expect quick communication either), they offered a discount on next purchase. Did not say how much the discount would be or give me a code to use supposed discount. After another email, said discount would be 7%. Which I feel is absolutely too low considering it is going to cost me over $100 extra to buy the items locally... Also still given no code for discount or applied to my account. So realistically not even given the 7% as I can't claim it.

Honestly, you might save a few dollars but it isn't worth the additional time & mental space to buy from here.

Ordered 2 products on February 14, 2024 and they still haven't arrived 21/3. I had been in contact via email and phone, I was told they could dispatch another order and said it would be 7-10 days but I asked for a refund because the original order still hadn't arrived so why would I want another one! NEVER AGAIN!!

I ordered some nexguard spectra on the 3rd March supposed to be her last friday still havent received it no response from the phone contact they used to be good perhaps consumer affairs needs to inquire into them I think I have just done $53

It's been 13 days after dispatch and I still have not received my order. Buyer beware.

Ordered a 3 pack of purple Bravecto for my cat which would cover the rest of this year, 40 weeks. On the day of delivery I noticed it expires in 8 weeks time. I have emailed VetSupply but have not had a reply. I will never purchase any products from them again. Be warned!!

Another absolute rubbish drop-shipping company with next to zero accountability.

I ordered a year's supply of Nexgard Spectra less than 12mth ago (it is an expensive 1x tablet per month medication) thinking a) I would be well-prepared for the year ahead, and b) it was cheaper to buy in bulk.

However, I only realised into my second packet that they were expired in November. I took photos and their response (in poor English) was that my purchase was made too long ago for them to honour their wrong-doing.

BUYER BEWARE. They may be cheap, but they sell OLD STOCK and claim that it's YOUR problem.

That's $100 of product wasted (!)

Order# 1973449

I wish I had read reviews before I ordered. Paid for express post … Australia post has not even been notified. No response to emails! Looks like a very shonky outfit.. Be warned

I ordered online for products that appeared to be in stock. I then received a voice mail from a phone number my phone tagged as suspected spam telling me one item was out of stock and I needed to call. I checked the website number first and called. Very bad line and difficult to understand. I asked them to email me, no email sent. After a second call I advised the change in my order but they would only take my credit card over the phone. I asked for an email invoice but they will not do this. Dodgy and not safe in a world of credit card fraud. I was given a refund for the out of stock product, which I still need to buy, but I can't trust their website to know if items are in stock so may have to go through this all over again. Be very wary of ordering off their website.