Viabenefits Avaliações 

Evelyn was my live agent, she helped me through my issues with professionalism and kindness. Her customer service skills should be commended.

Abbie was straight forward, and answered all of my questions.
I found the website for Via Benefits sort of mushy. So went the route of asking questions. The AI attendant not so good, so Abbie came to help. I really appreciate the human touch.

The assistant was very helpful in determining my eligibility for reimbursement.

Quick Agent connection and responsive to requested information...

The customer service representative helped me with my automatic reimbursement issue.

Customer service has always been easy to work with.

I initiated a chat for an explanation about HRA reimbursement funding. The AI chat transferred me quickly to a live agent. The live agent, Evelyn, looked into my account details and provided a complete and clear explanation. Wait time for her research and response was reasonable.

I had a very helpful chat with an agent. She answered my question perfectly.

Did online chat w/ Aalysa b/c I was having trouble w/ error messages when trying to sign up. She directed me appropriately & waited until I was registered. Note: Draft review says this was unprompted, but she did ask me to do it & provided the link, which I think is fine since I didn't get rewarded for it.

Tried for weeks to access reimbursement account. Either goes to “Something went Wrong” or just “loading”. What a horrible company.

Agent Aalysa today was thorough, and provided accurate information. Through the years I have been associated with Via Benefits, I have spoken with many subpar agents. I’m tickled there are some great employees still there.

I really like my via benefits site. Shows me everything I need to know, and at a click of a button I can instantly talk to a representative.. Love it!

Whenever I have called Via Benefits, they are always so helpful answering my questions and resolving my issue.
And it's nice to speak to a human right away.

Great experience all my questions were answered. Thank you

rippoff fees. unfortunately im stuck till the end of the year with these crooks

Our plan app clearly shows our last date of expense as being March 15, 2026. The employees are fraudulently, denying claim submitted, and delaying processing of our claims. I have screenshots to prove my expense date and their denial being outside the date of expense when I chatted with the representative who contacted the performance manager, they kept declining coverage in spite of the proof these kind of companies should not be allowed to profit in a vulturistic fashion hardened money of American taxpayers.
These customer service agents and the processing should be only in United States. They should not be allowed to have offices overseas.

watch out they charge hidden fees. you think you are saving a few bucks for future health care and theyre robbing you blind. Not only that when you reachout to their help desk people they just play dumb not worth it its a complete rip off. Plenty of brokerage offer fee accounts with zero fees.

Worst company ever dealt with. Employers please stay away giving contract to this company if you want your employees to be happy.

Via is one of the worst companies I have dealt with. I tried to do a simple address change online but they didn't allow it. When I called to change it, they took 15 minutes and then wanted me to talk to another department. Their level of complexity for a simple address change is mind boggling. I wish my company had picked a different benefits company.