Garage Door Repair Woes
Calls divert to offshore call centre and local caller then sent out repair man in unmarked vehicle. Lots of unnecessary parts replaced to inflate cost. Invoice from fake third-party business with no ABN. New motor and rail incorrectly mounted, causing garage door to scrape. No reply to messages asking for help. Office address was unattended, with several deregistered businesses present. Reported to authorities. I contacted Merlin, who kindly sent a technician to fix the incorrectly mounted motor and rail. Excellent service from the manufacturer. Dov from Vibe Garage Door Repair subsequently came to my home after he was contacted by Fair Trading. He apologised for the original poor workmanship and overcharging by a sub-contractor. Issued a partial refund and provided a proper amended invoice. A satisfactory resolution.



