Vibrant Energy Matters Avaliações 

4.194
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fiona was very professional and completed the survey of my bungalow carefully and produced the EPC very quickly C rating. Thank you. Kind regards. David. Hudson... Ver mais

Avaliado com 4 de um total de 5 estrelas

The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Manutenção de propriedades
  2. Inspetor de Imóveis Comerciais
  3. Administrador de propriedades
  4. Companhia gestora de propriedade

Escrito pela empresa

Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.

Convenient Property Service

Escrito pela empresa

Located 15 miles from every UK postcode
Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(4.194)

496 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great and simple to ECO rating service

We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plenty of slots so we could get it done promptly. The staff and friendly and helpful and easy to work with.

29 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi David,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Friendly assessor, highly recommended and very thorough.

27 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Jack,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 1 de um total de 5 estrelas

Absolute rip off

Absolute rip off. Would not trust EPC from this company. Representative was in my house for 5 mins max.

28 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Suzy,
We are really sorry to hear of your poor experience with us.
We would certainly like to investigate this further and find out which assessor visited your property.
Can you please email CustomerServices@vem.co.uk with your name, address and contact details so we can look into this and contact you.
Apologies for any inconvenience caused.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

The representative who attended our…

The representative who attended our property was polite, friendly and very efficient. A pleasure to meet him.

25 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Mrs Szulikowski,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

He was on time,

He was on time,
got the job done quickly and respectfully.

28 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 3 de um total de 5 estrelas

Your representative came to the door…

Your representative came to the door and I had to ask him for his ID as he just assumed he could walk in.

25 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi,
Thank you for your review and feedback.
We are very sorry for any inconvenience caused.
We expect all assessors to show ID before entering a property.
Please can you email CustomerServices@vem.co.uk with your name, address and contact number and we will look into this further and provide feedback to the assessor.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Survey was undertaken in a pleasant…

Survey was undertaken in a pleasant manner. Inspection inside and outside was carried out in a thorough manner without any disturbance to residents.

24 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi David,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and useful post EPC chat

The post EPC chat with Mani Kooner was extremely useful and helped identify cost efficient improvements to my property to enable a C rating to be achieved. A very useful and helpful conversation.

28 de julho de 2026
Avaliação não solicitada
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi,
Thank you so much for your excellent review and feedback.
Mani is one of our fantastic technical managers so we are pleased you had a great experience with him.
We hope to service you again soon
Kind Regards
Vibrant

Avaliado com 1 de um total de 5 estrelas

Promised a call 30 minutes before…

Promised a call 30 minutes before arrival as house unoccupied , no call. Rang from the doorstep saying would only wait 5 minutes, got there , he was in the house for approx 4 minutes, never looked in the loft, didn’t even have ladders to do so. Ran around and the house took photos and left , totally unprofessional not happy at all , can’t wait for the report !

27 de julho de 2026
Avaliação não solicitada
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Good Morning,

We are really sorry for the experience you have had. This certainly isn't the level of service we strive to deliver. We would like to look into this further and discuss with you so please send an email to CustomerServices@vem.co.uk with your name, address and contact details and we will look into this.

Thank you

Tyler

Avaliado com 5 de um total de 5 estrelas

Very efficient and helpful surveyor

Very efficient and helpful surveyor. Easy to book and very prompt with certificate return. Only point against was we do have a smart meter and certify the says none?

22 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Susan,
Thank you so much for your excellent review and feedback.
Please can you email CustomerServices@vem.co.uk and they can take a look at including the smart meter for you. Apologies for any inconvenience caused.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Superbly efficient

Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he explained the meaning of the rating we were given and took the time to give constructive advice, should we decide to stay in the property.

25 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Clare,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Highly Efficient

Appointment
made very quickly and was fully informed of progress with reminder texts. Paul the man who came on time was super efficient, polite and friendly, and our report was sent to us on the same day, many thanks

24 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Mrs King,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 5 de um total de 5 estrelas

Quick and efficient service

Telephoned when he was on his way, very pleasant inspector, quick and efficient inspection

25 de julho de 2026
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi David,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant

Avaliado com 4 de um total de 5 estrelas

Punctual and thorough

The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was a bit confused about several things. One I forgot to ask about was how after increasing the kitchen size by 8 sq m , the house area was now smaller than in the last EPC!!

23 de julho de 2026
Avaliação não solicitada
logotipo da Vibrant Energy Matters

Resposta da Vibrant Energy Matters

Hi Anielka,
Thank you so much for your review and feedback.
If you can please email any questions into CustomerServices@vem.co.uk we will be happy to help.
Kind Regards
Vibrant

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