Victory & Innsbruck Avaliações 

106
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ordered Sunday with 48hr delivery, expected it Wednesday. Got an email from Royal Mail saying they received the item at 7.56pm Tuesday from V&I and failed to attempt delivery on Thursday (I gue... Ver mais

Avaliado com 5 de um total de 5 estrelas

Well, get ready for an emotional one! My brother kindly lent my son his Victory & Innsbruck box set for his prom. This was extra special as it was my brother’s tie and cuff link set that he had wo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. Out of stock online, but emailed staff who replied almost immediately with next available dates. i pre-ordered 6 tie box sets which were delivered within two weeks. Top quality prod... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing!! Absolutely beautiful ties and the gift boxes they come in are perfect. After searching high and low for a green colour tie and Ivory tie to match my dress they couldn't have fitted any b... Ver mais

Detalhes da empresa

  1. Loja de smokings
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina

Escrito pela empresa

We're Victory & Innsbruck, It's Nice to Meet You Established and brought to life in 2019, Victory & Innsbruck is a premium men's fashion brand specialising in formal accessories for the modern gentleman. Created by 3 friends passion for premium quality, effortlessly stylish men's wear without spending hours looking. Born out of the North of England, our team works so hard to make our customers happy. We love what we do and are driven to improve our products everyday. Please get in touch with any feedback, ideas or stocking opportunities because we would love to hear from you. Team V&I


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

106 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(106)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service and quality products!

I ordered the Burgundy Red Textured Floral Lapel Pin for my friend's funeral, with special next-day delivery (however, the order must usually be received by 11am). I realised that it was 11.15am that I had placed my order, so I panicked and thought I might not have the item for my friends funeral this week. I emailed customer service who very kindly pushed for my order to be prioritised for next day delivery, despite me ordering slightly outside the time window. I received the item on-time, and it is absolutely beautiful. I'm incredibly impressed with both the quality of the item and the exceptional customer service. Thank you so much!

6 de dezembro de 2024
Avaliação não solicitada
logotipo da Victory & Innsbruck

Resposta da Victory & Innsbruck

Hi Ryan,

Thank you for taking the time to review Victory & Innsbruck.

Customer service is one of our core values and we are happy we were able to help you with your request. Your kind words mean a lot to our team! Thank you.

Kind Regards
Team V&I

Avaliado com 1 de um total de 5 estrelas

No order received after two weeks!

Ordered a sample over two weeks ago and have not received anything as of yet. I check on the tracker and it only shows message:

“ Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.”

But that is the same message for the past two weeks!

If they can’t send a sample, then I’m definitely avoiding to do a full order for our wedding!

18 de novembro de 2024
Avaliação não solicitada
logotipo da Victory & Innsbruck

Resposta da Victory & Innsbruck

Hi Kate,

Thank you for taking the time to leave a review. We appreciate your feedback and can only apologies for the delivery issues you have had here. Following on from your feedback we have made the decision to send all samples by Royal Mail Tracked 48 to ensure we can track all sample orders.

In the meantime thank you for confirming you received your next day delivery sample replacement, we are pleased you have now received your items. Please do reach back to us if you need any further help. Your satisfaction is important to us, and we want to ensure you have a positive experience with our brand.

Kindest Regards,
Team V&I

Avaliado com 5 de um total de 5 estrelas

Incredible ties & pocket squares!

Super quick delivery & fantastic quality products. My whole wedding party (including myself) wore the pocket squares & ties. So glad I took the plunge & chose these. They’re even better in person than in the photos. You can tell they’re brilliant quality.

21 de outubro de 2024
Avaliação não solicitada
logotipo da Victory & Innsbruck

Resposta da Victory & Innsbruck

Good day,

Thank you for taking the time to review Victory & Innsbruck.

We are so happy to hear you loved the tie sets. Your kind words mean a lot to our team! We are so glad you had a positive experience with us.

Kind Regards
Team V&I

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Absolutely fantastic customer service. Had a small issue with a product when it arrived. I emailed the team at the weekend and got a reply back the same day, which resolved the issue. Would definitely buy from them again.

6 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Victory & Innsbruck

Thank you Victory & Innsbruck for accessorising me and my groomsmen on my wedding day. I opted for the champagne bow tie set and my three groomsmen went with the black bow tie set which included pocket square, cuff links and socks. It made for a nice gift on the day as it came in a wonderfully packaged box set. Very impressive quality, we’ve all boxed ours back up ready for their next use!

8 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Packaging and delivery were both great

Packaging and delivery were both great. I probably should have checked out the tie further before buying. With the price tag I was not expecting a polyester tie labelled made in China. For £14 you can get a pure silk tie out of somewhere like slaters. No fault of the company as I imagine this is in the product description. It's just a very pricey tie for the material used and you can get better elsewhere.

24 de agosto de 2024
Avaliação não solicitada
logotipo da Victory & Innsbruck

Resposta da Victory & Innsbruck

Hi Chris,

Thank you for taking the time to leave a review. We appreciate your feedback and just wanted to offer you the below reassurances.

Our products are designed and developed in the UK and we do indeed manufacture them in other countries only working with companies who match our own very high standards. We are very proud of the teams we work with and the quality of the items, the location of our partners in no way affects the quality or craftsmanship used.

Our ties are made from the highest grade polyester possible using a high quality blend and tight weave for a luxury feel, whilst also offering a vegan friendly product. The material also offers a product that is durable, long lasting, and easy to care, always with our customers in mind. We also use combed cotton socks in our gift sets, one of the highest quality materials available for an extremely comfy fit.

If you have any specific concerns or would like to discuss this further, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we want to ensure you have a positive experience with our brand.

Kindest regards,
Team V&I

Avaliado com 5 de um total de 5 estrelas

Excellent quality product

Excellent quality product, picked up 5 full box sets for my upcoming wedding, the colour matches the website, and everything looks to be well made and will last. Delivery was quicker than expected and the packaging of each set was good enough that it felt like a gift when I gave it to my best men. I can't recommend it enough and I'll definitely be buying more if I get married again. 5*.

2 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service and quality product

Honestly, there is a long story behind this post (through no fault of V&I, but instead the postal company) - but the way V&I reacted to this was OUTSTANDING. They have gone above and beyond to ensure we have additional gift sets for our big day (which is THIS SUNDAY!) - they truly put their customers first. I would 110% recommend and will be using them again in the future for others special events.
Also, the quality of products for the price you pay - genuinely soooo impressed!
I've only experience this level of customer service and results a HANDFUL of times...if that!
If you're doubting use them - don't waste your energy!

20 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect gifts

Perfect gifts for all the groomsmen such great quality and look exactly how they do in the images. Great deal as well absolutely love them!

7 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Perfect customer service

The item I ordered had some small damage (no fault of V & I), the damage wasn't obvious unless closely inspected. I needed it for a gift and would not have been able to return for a replacement in time. I contacted V&I and they shipped me out a replacement on the very same day. I was able to give the item, on time, to my friend and returned the damaged one in the prepaid shipping package that V&I provided. When things go perfectly it's easy to give a good review. But when you need help or support from a company and they exceed your expectations - that's a company that writing the review for is with pleasure. Victory & Innsbruck have secured me as a lifelong customer. I certainly will be purchasing more items from the in the future.

6 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service! We ordered a bunch of ties for the groomsmen for our wedding & page boys. The team have been really lovely and attentive to what we have needed with the stress of the wedding and the ties were stunning! Really complimented our colour scheme - really happy with how they all looked!

14 de outubro de 2023
Avaliação não solicitada

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