I am super impressed with Video tile. I have often wondered why the dozens of franchises that I attempted to deal with were never able to offer this model. I cannot explain how empowering this model i... Ver mais
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We have partnered with VideoTile to distribute courses to the voluntary sector within the East Riding and North Lincolnshire area. They have provided us with everything we need to be able to offer the... Ver mais
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It's always a treat to work with VideoTile. I've been doing on-camera presenting since the late 20th Century- and I know that professionalism is everything. The VideoTile crew are a mastercla... Ver mais
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Welcoming environment, lovely staff, and an encouraging space to create. Working as a presenter with VideoTile Learning was such a pleasant, encouraging, & progressive few days. I worked with Micheal,... Ver mais
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Detalhes da empresa
Escrito pela empresa
VideoTile Learning is an industry-leading e-learning and online video production company that creates interactive, video-based e-learning courses for training professionals.
Informações de contato
9 Venus House Mercury Rise, Altham Business Park, BB5 5BY, Altham, Reino Unido
- 01282 776324
- sales@videotile.co.uk
- videotile.co.uk
4,9
Excelente
159 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best of the best
I have worked with videotile quite a few times now and they are an exceptional force in their industry. I couldn’t recommend them more! Looking forward to working with them in the future. Incredibly reliable and produce excellent content.
3 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, it's much appreciated and we are so pleased you are happy with the content of the courses
Excellent from Videotile
Just had a call with Adam at Videotile, and have left that call happy with all of the knowledge and guidance that he has given me.
very friendly and happy to answer any questions that I threw at him.
pleasure to deal with him.
10 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, it's much appreciated and we will be sure to pass on your great feedback to Adam
Partnering with Videotile
One of the best business decisions our company made choosing Videotile as our partner for e-learning solutions back in 2020.
The team are very friendly and knowledgeable always available to help anytime when called upon.
Our customers feedback is very positive and the find the courses very helpful and easy to use.
The certification bodies for their courses include IOSH and ROSPA so the standard of the course and content is very high.
We are a very happy customer and delighted to endorse Videotile!
10 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, it's fantastic to hear how much your customers are enjoying the courses we produce and the high standards that we pride ourselves on are continuing to be met! It's a pleasure to work with you and we hope to work together for many more years to come !
Working with Video tile is super easy
Working with Video tile is super easy. If I have any questions a quick ring to Adam or their team is all it takes.
I've called them like 5 times in a day asking questions we have from clients and it's very easy to get in contact and they're all very patient and good at breaking down topics.
10 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to our fantastic customer service team
Fast and efficient
Wow, If only every company we have been dealing with this matter was as quick as you, it would of been so much easier. Thank you for your quick response and information.
10 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and our customer service team are always here and happy to help
Adam and Rebecca where very…
Adam and Rebecca where very professional and efficient in dealing with our enquiry.
8 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam and Rebecca
New to Videotiles
Being new to Videotile Learning I have had to speak to the help desk on several occasions. in both instances I have spoke to Adam who has provided excellent help and speedily resolved my queries
7 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam
Fab company!!!
I work with VideoTile as a script and question writer. The team are extremely friendly and supportive, with a very relaxed chill vibe, which is just how things should be. I hope to continue working with VideoTile well into the future it they will have me!
2 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it. It's fantastic to hear great feedback on our amazing team which we will pass on and we look forward to working with you again soon
Working with VideoTile
I have worked with VideoTile on a number of voiceover projects and they are a fantastic client to work with. Their approach is professional, friendly with clear direction making them a pleasure to work with.
28 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and look forward to working with you again soon
Adam was extremely professional and…
Adam was extremely professional and helpful, personally going above and beyond customer service.
Fantastic!
Thank you
1 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam
Many thanks to Adam for the in-depth knowledge and patience
Many thanks to Adam for the in-depth support session provided today, he has talked me through the whole process. As new distributors for Videotile training, we are encouraged by the simplicity of the platform and level of support by Videotile.
1 de agosto de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam
Simple On-boarding Process
Many thanks to Adam for the in-depth support session provided yesterday. As new distributors for Videotile training, we are encouraged by the simplicity of the platform and level of support so far.
27 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam
We have partnered with videotile for…
We have partnered with videotile for years with Excellent customer service and the courses are simple to use
26 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and are pleased you found the courses great to sit
Our sincerest thanks to Adam
Our sincerest thanks to Adam for the in-depth support received. Nothing seemed too much trouble and it benefitted us greatly that we were not only able, but encouraged to ask questions
1 de janeiro de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to Adam
video tile
Please do not use this company,i sat the online health & safety in a construction enviroment corurse. I was told i had failed due to technical issue with my computor streaming or service provider,which seems to be an issue with this company. I was told i could take a resit free of charge, i just had to log on to my account and start the exam again, I have have tried to do so but the exam would not come on.
7 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Hi Gordon,
We’re sorry that you have had this experience.
We’ve looked at this more closely and can see that there was footage missing from your exam recording. We can see that this was probably caused by you having multiple tabs and other applications open whilst you were doing the exam. It is clearly stated in the exam rules that all other tabs and programmes must be closed whilst sitting the exam.
I’m pleased to see that regardless of this we have given you a free resit as a goodwill gesture.
In relation to not being able to start the exam again, after viewing your communication with our customer services team, you were not using the login information that was sent to you.
We hope you have now managed to log in and complete the exam.
Please don’t hesitate to reach out to our customer service team if you require any further support.
Very responsive customer service
Very responsive customer service. Helpful and efficient responses to queries raised.
7 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your feedback to our fantastic team
Rubbish customer service BEWARE THEY ARE GARBAGE
I’ve been attempting to complete a CSCS green card exam with this company for nearly three weeks now. Every attempt I make they say it has failed to record properly?
You should be warned of the chronically poor customer service. You cannot speak to anyone as the phone line goes dead when you select option 3 for customer service if you do try.
The software package they are using is obviously very poor quality and probably developed on the cheap overseas. It can ONLY be used on a windows PC, which not everyone has. Even when you do have one then it doesn’t work.
This company keeps giving me a free resit for this exam, so they know the issue is with them. But they fail to provide a suitable resolution.
I’m wasting my precious time messing around with the issue and ultimately they are restricting my ability to get to work.
So obviously this company do manage to get things right but when things don’t they are utterly useless.
14-07-23 I’m adding to the review as eventually I managed to get this software to run and somehow they have managed to mark it and give me a pass. What’s there not to like. So even though they have marked this as a pass it’s going to take them 7-10 days to issue a certificate. Now they don’t mention this when you sign up and pay your money. I don’t understand how in a digital world it takes 7-10 days to click a mouse button and issue an electronic certificate. REALLY!!!!
12 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Hi David,
We’re sorry that you have had this experience.
We’ve looked at this more closely and can see that there was footage missing from your exam recording on each of these occasions.
We can see that this was probably caused by you having multiple tabs and other applications open whilst you were doing the exam on at least one of these attempts. It is clearly stated in the exam rules that all other tabs and programmes must be closed.
The others were most likely down to upload speed of your internet connection at the time.
However, I’m pleased to see that regardless of this we have given you free resits as a goodwill gesture.
In relation to the time it takes to send your certificate, all our exam results must be double checked by our awarding body, which is standard industry practice for qualifications such as this one.
Unfortunately we cannot speed up the issuing of any certificates for this course as it clearly states this takes 7-10 working days and these are issued by the awarding body not ourselves.
All our other online courses deliver an instant digital certificate but with this being an accredited course these additional checks must be made.
I’d also like to clarify that the exam can be taken on a Mac computer or laptop, not just windows PC. In Addition to this, all our courses can be taken on any other device for example mobiles, tablets etc.
I’m sorry you were unable to get through on option 3. This is the option for our customer service, we’ve tested this and it goes through to a member of staff every time. We also have live chat on our website and support@videotile.co.uk.
I’m pleased to see you have now passed. Please don’t hesitate to reach out to our customer service team if you require any further support.
I have worked with VideoTile Learning…
I have worked with VideoTile Learning over the past few years providing the narration for many of their courses. Always a pleasure to work for
10 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and look forward to working with you again soon
Online course
Completed a course online and it was really enjoyable and easier than travelling to a classroom.
3 de julho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we are pleased to hear you enjoyed the course and we also think it's great that you can take the course in your own time
Great online courses
Videotile have great online courses that are so much easier to complete online than traveling to a classroom. Helpful and friendly communication from the team.
8 de junho de 2023
Avaliação não solicitada
Resposta da VideoTile Learning
Thank you for taking the time to leave us a great review, we really do appreciate it and we will be sure to pass on your great feedback to our customer service team
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