VIELACLOTHING Avaliações 

91
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Techniques commerciales agressives et mensongères sur les réseaux, avec des publicités récurrentes comme quoi les promos s'arrêteraient le soir-même (ce qui est toujours faux). Je dois donc avouer m'... Ver mais

Avaliado com 5 de um total de 5 estrelas

Norėčiau pasakyti didelį AČIŪ Viela komandai už nuostabius gaminius! Turiu kelis jų kurtus drabužius, paskutinis - Ada paltas. Labai geros kokybės, matosi, kad pasiūta su meile ir rūpesčiu, ko didžio... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ich bin wirklich sehr enttäuscht von meiner Bestellung. Für dieses Kleid habe ich fast 1.000 € bezahlt und bei diesem Preis eine entsprechend hochwertige Qualität erwartet. Leider ist genau da... Ver mais

Avaliado com 4 de um total de 5 estrelas

Dėkoju Viela komandai už laiką ir suknelę - neabejoju, kad ją užsidėjusi vestuvių diena jausiuosi labai graži ir laiminga:) Norėčiau palinkėti ateityje aktyvesnio komunikavimo su klientėmis ypač pi... Ver mais


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(91)

76 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wedding guest dress that fits like a glove

I have bought a dress from here for my friends wedding and I have to tell you - it fit like a glove! Some alterations were needed for sleeves (I am tall and the sleeves were too short initially) and they were adjusted very quickly. We had some initial miscommunication in the beginning as I needed my dress finished earlier than I was given the fitting dates but we have managed to agree on the timeline that fit me. Thank you so much for a quick turnaround time and a beautiful custom fitted dress!

18 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect expierence and dress!

My university graduation dress was made by Viela, it was the most chill and beautiful expierence to have it made by this amazing designer!
Looking forward to have all other big ocasion dress
made by Viela!

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loved my wedding dress

I bought my wedding dress from them 2 years ago, the experience was great and smooth, I loved the quality and overall everyone thought my dress was beautiful and original. I hope to buy from them again soon.

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

I ordered a dress from VIELA and the fabric and color was absolutely wonderful. The fit was great and just trying it on for the first time made me feel gorgeous. It took some time for it to arrive but it was so worth it. The customer service was one of the best I’ve encountered.

Thank you VIELA!!

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One year on and I’m still thrilled…

One year on and I’m still thrilled about my gorgeous and practical Viela coat. I wore it just the other day, and even while biking in the wind, I was snug and warm. The service was also exceptional. Would definitely recommend!

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality and great service

Amazing quality and great service!

I was pleased with how attentive and professional the service was! I was pleased with the high quality of my dress and that they were able to quickly alter the dress to fit me perfectly! Thank you:)

24 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a coat from Viela a while ago…

I bought a coat from Viela a while ago already. The service was great and they even let me have customer color which was very nice! The quality is great and I expect to be wearing the coat for years to come. A bit expensive but worth the money for quality and care.

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID BUYING FROM HERE

I was planning to get my wedding dress from here and had great communication up until the point of paying the invoice. Following that, despite knowing my wedding would be less than 6 months away, they gave few and far between responses. I sent numerous emails asking for fittings, details on the dress only to be ignored. It came to the point that I had to find an alternative for my wedding dress and the whole process caused so much stress.

Since then (two years ago!) I am still today chasing for my refund. I have send emails, messages on instagram and over the course of the last year, had a handful of replies which were either mere acknowledgments of my message, or claims that they had refunded me the money - they did not. I pressed to ask for evidence of the payment and each time they ignored this query.

They have no respect or compassion for their customers, and you should no entrust them with something as special as a wedding dress, or your business generally for that matter

_____________________________________________________________

Update (9th January):

I received communication IN OCTOBER 2025 that I would get a full refund (plus 20%) and custom coat. The refund supposedly to be received by November.

To date, I have received €90 euros (not even covering the amount I’ve paid) and nothing else.

21 de outubro de 2025
Avaliação não solicitada
logotipo da VIELACLOTHING

Resposta da VIELACLOTHING

Dear Iman,

Thank you for taking the time to share your experience. We deeply regret the frustration and inconvenience caused throughout your order and refund process. At Viela Clothing, we understand how meaningful your wedding dress is, and we sincerely apologize for falling short of the service standards you expected and deserve.

Please be assured that our team has proactively reached out to you to address your concerns and is fully committed to resolving this matter as swiftly and transparently as possible. We value your trust and are dedicated to making this right.

Should you have any further questions or require additional support, please do not hesitate to contact us directly at vielaorders@gmail.com. Your satisfaction remains our highest priority.

Thank you for your patience and for bringing this matter to our attention.

Kind regards,
VIELACLOTHING TEAM

Avaliado com 5 de um total de 5 estrelas

Personal service and great quality

Very nice service and very personal in the approach. Excellent quality in the dress and in the sewing - and I received so many compliments for the dress!

21 de agosto de 2025
Avaliação não solicitada
logotipo da VIELACLOTHING

Resposta da VIELACLOTHING

Dear Jenny,

Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that you appreciated our personal service and loved the quality of your dress. It means a lot to us that you received so many compliments — that truly makes all our efforts worthwhile.

It was a pleasure to be part of your special journey, and we wish you all the very best.

Warm regards,
The Viela Clothing Team

Avaliado com 5 de um total de 5 estrelas

Lovely service

Lovely service and a beautiful, high-quality wedding dress. Thank you for making the experience special!

19 de setembro de 2025
Avaliação não solicitada
logotipo da VIELACLOTHING

Resposta da VIELACLOTHING

Dear Lorena,

Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed our service and are happy with the quality of your wedding dress. It was truly a pleasure to help make your experience special.

Wishing you all the best,
The Viela Clothing Team

Avaliado com 1 de um total de 5 estrelas

This company needs to improve a lot - both in terms of communication and professionalism.

I do not recommend doing business with Viela Clothing or Joana Rožkovaitė. My experience was very poor. She promised to make a dress within two weeks, but I received it after four months. The entire process was stressful for me, marked by delays and constant excuses.

When I finally received the dress, it looked like a bag. Joana said that this was how it was supposed to be, even though I clearly remembered how it looked when I tried it on in the studio. The dress was supposed to be tailored to my measurements.

Eventually, after some back-and-forth communication, they were able to adjust the dress to fit me properly. While the final result was acceptable, the whole experience left me feeling like I didn’t even want to wear the dress anymore.

I won’t be buying from Joana or Viela again.

I see that most reviews here are positive, but for a different perspective, check Viela Apranga, MB on rekvizitai.vz.lt.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Džiaugiuosi suknele

Nors užtruko pagaminti suknelę, Viela komanda viską padarė, kad gaučiau ją laiku. Suknelė buvo pataisyta, kai kilo tam tikrų nesklandumų, ir buvo išlyginta bei supakuota tvarkingai. Rekomenduoju, jei ieškote stilingo ir unikalaus pasirinkimo.

15 de setembro de 2025
Avaliação não solicitada
logotipo da VIELACLOTHING

Resposta da VIELACLOTHING

Miela Justina,

Dėkojame už Jūsų atsiliepimą ir kantrybę! Džiaugiamės, kad galėjome pasirūpinti Jūsų suknele ir kad likote patenkinta jos kokybe bei mūsų komandos darbu. Jūsų rekomendacija mums labai svarbi!

Linkime Jums daug džiaugsmo ir gražių akimirkų su nauja suknele.

Nuoširdžiai,
Viela Clothing komanda

Avaliado com 5 de um total de 5 estrelas

The dress was just perfect

The dress was just perfect! I don’t remember when (if ever!) I received so many compliments.

The owner is also very lovely and professional - I needed a dress on a very short notice, and she found the best way to make it work.

I can recommend it with my whole heart!

9 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My go to place for custom minimalistic designs

I’ve ordered multiple garments from Viela, and every single experience was great. I own a wedding dress, a raincoat, a winter coat, and a dress from here.

What I love most is attention to detail. Every piece was carefully tailored and altered until it fit me flawlessly. The quality and dedication are visible in every garment.

I can recommend Viela to anyone looking for minimalistic, beautifully made clothing.

14 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely impeccabale service

I was looking for a dress in which I could feel like in my own skin - confident, beautiful, stylish. Viela saved me, and did it last minute, with such care - I felt like my best girl-friend is there for me to get me on my best fit to be a stunning wedding guest. I’m so grateful for the way I was treated as a client - absolutely impeccabale service! Highest recommendation for anyone who wants to feel fabulous ❤️

13 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A fan of the brand

Been a client of vielaclothing for over three years now. I own an oversized jacket and an evening dress, tailored according to my measurements. I also rent the dresses from time to time for various occasions. I’m in looove with the brand. The designs, the fabrics, everything is so elegant & high quality! Worth the price! Highly recommend!!

11 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top!

I have probably 3 dress of Vielaclothing, my mum also has 2 or 3. Service was always impeccable, when I had hard time choosing the dress before buying, I would get great tips from the seller and recommendations according to my wishes. My mum had the same top experience! Even though I bought the first dress long time ago, it still looks almost as new! Thank you!

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superior quality coats

The coat I got from Viela clothing has been one of my favorite pieces from my whole wardrobe, maybe ever. It’s made of a superior quality fabric and the oversized fit makes me feel like I’m wrapped in a hug. 100% recommend, the quality is worth the price!

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wedding dress

Thank you so much for the beautiful wedding dress! It was perfect, stunning, comfortable and exactly what I hoped for. I felt so special and truly happy wearing it. Thank you for your work, patience and kindness. I highly recommend you to any future bride!🤍

7 de agosto de 2025
Avaliação não solicitada

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